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CarShield Reviews 51,670

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TrustScore 4 out of 5

4.2

Insurance Agency
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Review summary

Reviewers had a great experience with this company. Customers appreciate the quality of service and the positive attitude of the staff. Many consumers have reported that the representatives are helpful, knowledgeable and take the time to answer all their questions. People feel valued and that their business matters to the company. Consumers highlight the quick response to issues over the years. However, some reviewers report issues with claim payouts and express concerns about potential denials. Some consumers mention that the company may try to minimize costs. Others report that the references provided for mechanics were not close to their area. A few reviewers report negative experiences with customer service representatives, describing them as rude or unhelpful.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

I really liked the customer services representative that worked with me. She answered all my questions, took the time to look up stuff the details that I asked her about. She was very happy and person... See more

Rated 5 out of 5 stars
Verified

excellent experience, although i spent 1,992.00 out of pocket, it could have been 600$ had i chose a cheaper option for my transmission replacement as well as other work on my ball joints on my 2018 c... See more

Company replied

Rated 5 out of 5 stars
Verified

I have received several attempts from other providers trying to sway me to leave Carshield, but my Loyalty is well deserved. This has been a very difficult Jeep year, and the only reason I am still J... See more

Company replied

Rated 5 out of 5 stars
Verified

The consistent service over the years the quick way respond to problems and issues; and being there because auto repairs and services are so expensive. And I don't know what I would have done without... See more

Company details

  1. #85 of 98 best companies in Insurance Agency
  2. #180 of 205 best companies in Financial Consultant

Written by the company

Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.

Contact info

4.2

Great

TrustScore 4 out of 5

52K reviews

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Replied to 97% of negative reviews

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How this company uses Trustpilot
Rated 1 out of 5 stars

FRAUD SCEME- DO NOT BUY- SCAM ALERT

DO NOT. I REPEAT DO NOT BUY CAR SHIELD. THEY MAKE IT SOUND LIKE A " DREAM WARRANTY" THEY WILL COVER "EVERYTHING" WHAT THEY DO NOT TELL YOU IS THEY ALSO CAN DENY "EVERYTHING" IT ALL DEPENDS ON HOW YOUR ADJUSTER IS FEELING THAT DAY, WHICH THEN CAUSES A DOMINO AFFECT ON YOUR ENTIRE LIFE. DUE DO HIS "BAD DAY" MY CLAIM WAS DENIED, CAR WAS REPOSSESSED, WHICH NOW CAUSED MY CREDIT TO BE RUINED! SO AFTER PAYING $300 DOLLARS A MONTH EXTRA TO THINK IM SAFE & COVERED, THIS HAPPENS. THEN AFTER I CANCELLED CAR SHIELD THEY STILL HAD THE NERVE TO TAKE OUT 2 MORE PAYMENTS. THIS IS A FRAUD SCHEME & I ABSOLUTELY DO NOT RECOMMEND "CAR SHIELD" TO ANYONE IN THIS WORLD. I NOW HIRED AN ATTORNEY WHO HAS MULTIPLE CLIENTS DEALING WITH THE SAME TREATMENT. IF ITS TOO GOOD TO BE TRUE, HONESTLY IT MOST LIKELY IS. LEARN FROM MY EXPERIENCE & DO NOT WASTE YOUR TIME. THEY WILL RUIN YOUR ENTIRE LIFE, MENTALLY AND FINANCIALLY. GREAT COMPANY UP UNTIL YOU SUBMIT YOUR CLAIM AND NEED THEM!!!

Date of experience: July 06, 2024

Rated 3 out of 5 stars
Verified

A representative from your company told…

A representative from your company told me 1thing, then come to find out, it wasn’t true, then that delayed my car from being fixed, now have to wait for another few days, for your company to approve the repairs, so I am am extremely frustrated.

Date of experience: June 27, 2025

Rated 1 out of 5 stars

AVOID THIS COMPANY

I'm only giving one star Because 0 stars is unavailable.
Customer for 3 years without any claims. When I finally make a claim, It's seems as if Carshield and the auto repair shop THEY RECOMMENDED are at odds with one another, the mechanic tells me I need a new engine, Carshield ask for more diagnostics. A month later, the mechanic refuses to do the work and inform me I need to move my vehicle. I contact Carshield and they inform me I need to move vehicle at MY EXPENSE and find another shop before the claim becomes INACTIVE. At NO FAULT of my own, I'm stuck with a diagnostic bill and storage fees on my vehicle that's been sitting there for an entire month. AVOID THIS COMPANY. AVOID THIS COMPANY AVOID THIS COMPANY. IT'S DEFINITELY A SCAM I FELL FOR. Save yourself the sleepless nights. I WOULD NOT RECOMMEND...

Date of experience: June 02, 2025

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