Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Carepatron is an all-in-one Healthcare OS. It’s the hub where solo practitioners or teams come together to plan, organize, and collaborate on work using online booking, health records, tasks, notes, chat, video, AI, and more. Easily customized with just a few clicks, Carepatron lets practices of all types and sizes deliver services more effectively, boosting productivity and outcomes.
408 W 14th St, 10014-1042, New York, United States
Great, easy to use client management system for counsellors and very affordable with all text and email reminders included. I'm very happy and haven't availed myself of all the features as yet.
Date of experience: June 15, 2025
The EMR itself has so much potential and can really be great. The pricing is great, but the customer service leaves a lot to be desired. First, there is no way to contact them by phone. Second, you have 0 timeline of when they will get back to you or who will be responding to you. I have had numerous messages go unanswered and even been ghosted on video calls. If their support team got it together this could be a great EMR but I will be canceling my membership due to the inconsistent support.
Date of experience: March 14, 2025
It provides the basic functionality, but nothing more.
I was using the free version, which is not supposed to be time-limited. However, at one point my account froze, but my availabilities remained open. Customers were booking appointments without me being able to stop them or see the appointment details, as I could no longer access my account at all. 2 emails and a message on FB to their customer service to finally have the beginning of a tedious solution to close my availabilities and change platform.
I strongly advise against this! Poorly thought-out software on top of that.
Il remplit les fonctionnalités de bases sans plus.
J'utilisais la version gratuite qui n'est pas censée être limitée dans le temps. Pourtant à un moment mon compte s'est bloqué, mais mes disponibilités sont restées ouvertes et ouvertes. Des clients prenaient des rendez-vous sans que je sois puisse l'empêcher ou voir les détails du rendez-vous comme je ne pouvais plus du tout accéder à mon compte. 2 courriel et message sur FB ont leur service clientèle pour enfin avoir un début de solution fastidieuse pour fermer mes disponibilités et changer de plateforme.
Je vous déconseille fortement ! Logiciel mal pensé en plus de ça.
Date of experience: November 21, 2024
The saving feature does not work correctly and at times when you are trying to save your note it does not capture what you have completed correctly; it has happened to me a few times.
Also, I attempted to reach out to the customer service folks and I haven't heard back but overall for the price it's not bad.
Date of experience: June 01, 2024
I was frustrated with Epic, CRPS, E-clinical, Cerner and Meditech. My notes felt meaningless, and in reading them I felt it was difficult to perceive any meaningful changes for my patients because these templates were NOT designed for my type of practice. Using CarePatron, I can now write notes that have data-points that I find meaningful, and in a format consistent with how I practice...with data to support my payments. Carepatron's system has the ability to use other providers' template samples, or personalize them, OR create them from scratch. I also have complicated billing and coding practices which combine osteopathic CPT codes with the other more standard procedure codes, as well as sometimes up to eight diagnoses on one visit. No problems here...just some extra time to add ALL of the Dx on the Superbill (if patients are using insurance)...updates coming every week make me feel like Carepatron is looking to improve access, appearance and documentation ALL the time. And all for a very very modest fee (especially if one is concerned about minimizing overhead). Did I mention the very nice AI bot AND real human tech support! Both invaluable....even for those less-than-tech savvy.
Date of experience: July 15, 2024
I like the flexibility. and enjoy the ready templates. I would like more option in the receipt function and get a picture when clients don't pay every session
Date of experience: July 15, 2024
If I could give 10 Stars, I would—unbelievable service and support. Always looking to improve features an open for feedback. flexible. The owner is so accommodating and understanding. A+++++++++++ service with a smile. The fact that you can meet with the owner and share your needs is a true Testament to customer support. Thank you for all your help
Date of experience: July 15, 2024
We love Carepatron! Simple to use and cost efficient
Date of experience: July 15, 2024
It is very simple and easy to use the Carepatron software. It helps me keep very detailed notes in regards to all my patients and also offers suggestions for documents.
Date of experience: July 15, 2024
I love their free tier! It doesn't feel restrictive at all. The UI is cleanly organised and logical, everything just flows. I love the template designs and integrations.
Highly recommend 🙌
Date of experience: July 16, 2024
I like this a lot, it has help my coaching business.
Date of experience: July 15, 2024
I love how all my notes are in one place and how easy is everything
Date of experience: July 15, 2024
Some basic features are missing:
Hide self view on cam
Make one invoice for all appointments of the same client automatically (now it's one invoice per appointment)
Add invoice to appointments made on Google calendar
Date of experience: July 15, 2024
Easy to use and transfer my practice across.
Date of experience: February 14, 2024
Great platform. It is so customizable with intuitive interface.
Date of experience: June 04, 2024
I tried Carepatron because I could for free before I paid for it and because their prices are cheaper than other services. However, the only way to get help was to set up a Zoom meeting, even though it says phone call, which I did. The person entered the Zoom meeting late, and then because I couldn't hear him immediately just hung up without trying to troubleshoot the issue. I really like good customer service, so I decided not to use my account, but I can't delete it. There is nowhere in the account to delete your account. I emailed them to ask them to delete my account. They said they would, but the account is still there. I checked. Then I emailed them again asking them to delete the account and nobody responded. I'm glad I didn't use the service.
Edit: My review was flagged for “harmful or illegal content.” I re-read this and all I see is my true experience that I can prove with emails and screenshots. I don’t think it’s right to have reviews pulled down because companies don’t like them, especially when it was my experience.
Date of experience: March 13, 2023
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
