Verified
Delivery within a week, and product price same as in India. Otherwise the difference in price is so stark- I'd rather buy in India and have someone bring it over to the US. Anyway, the necklace is eve... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Had a great experience purchasing from CaratLane. The customer service provided by Zaid through chat was outstanding. Zaid paid attention to my queries and provided accurate answers. Also went above... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ Absolutely love these earrings! The design is so cute and minimal. Perfect for daily wear. They go with everything and feel super lightweight, so I can wear them all day without any discom... See more
Company replied
Redirected
Delivery within a week, and product price same as in India. Anyway, the earring is even more stunning in person. They even adjusted the price in case of price drop
Company replied
Company details
- #47 of 137 best companies in Jewelry Store
- #20 of 42 best companies in Jeweler
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
very good product very nice CL
Date of experience: July 06, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Called customer service
Called customer service. Prasad helped resolve my issue. Very knowledgeable and courteous.
Date of experience: July 06, 2025
Reply from CaratLane - A Tata Product
Thank you for your kind words! We're glad to hear that Prasad was able to assist you effectively. We'll be sure to pass along your appreciation to him. Providing knowledgeable and courteous service is what we strive for, and your feedback means a lot to us.
Redirected
I love the collections
I love the collections: fast shipping and excellent customer care.
Date of experience: July 02, 2025
Reply from CaratLane - A Tata Product
We're so happy to hear that you love the collections! We appreciate your positive feedback regarding the fast shipping and excellent customer care.
Redirected
Reply from CaratLane - A Tata Product
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service team.
Redirected
I got an evil eye pendent which is of great quality
I got an evil eye pendent which is of great quality and i got a lot of compliments for it, would definitely suggest Caratlane to my friends and my friends also became customers of caratlane.
Date of experience: October 22, 2024
Reply from CaratLane - A Tata Product
We're happy to hear that you are satisfied with the purchase of your pendant. It's wonderful to know that you received compliments and that your friends are now also customers. Thank you for recommending us!
Verified
Good items and services
Date of experience: June 26, 2025
Reply from CaratLane - A Tata Product
We're glad you enjoyed our items and services. We appreciate your positive feedback and thank you for sharing.
Redirected
Delivery within a week
Delivery within a week, and product price same as in India. Anyway, the earring is even more stunning in person. They even adjusted the price in case of price drop
Date of experience: July 01, 2025
Reply from CaratLane - A Tata Product
We're happy to hear that you received your earrings quickly and found the price satisfactory. We're so glad you find them stunning and appreciate the price adjustment. Thanks for your feedback!
Verified
In pictures design diamond seems little…
In pictures design diamond seems little bigger then in reality.
Date of experience: June 23, 2025
Reply from CaratLane - A Tata Product
Thank you for sharing your feedback with us. We’re glad you took the time to let us know your thoughts.
We’re sorry to hear that the diamond appeared larger in the images than in person. We strive to represent all our products as accurately as possible, but we understand that visual perception can sometimes vary depending on lighting, angles, and screen settings.
Your feedback is valuable, and we’ll definitely pass it along to our team to help improve product representation for future customers.
Verified
Botton chain sits weirdly where it touches the top one
Delivery within a week, and product price same as in India. Otherwise the difference in price is so stark- I'd rather buy in India and have someone bring it over to the US. Anyway, the necklace is even more stunning in person. But I removed one star because the bottom layering chain- where it connects to the top "choker" piece doesn't lay flat. Its bent out of shape. Hopefully I can figure this out.
Date of experience: June 23, 2025
Reply from CaratLane - A Tata Product
We appreciate your feedback and are glad the necklace's beauty met your expectations. We regret the bottom chain is bent and not laying flat. We'll review our quality checks to prevent this issue in the future. Thank you for bringing this to our attention.
Redirected
At the onset the shopping experience…
At the onset the shopping experience with CaratLane was superb . Looking forward to variety of designs and excellent customer support.
Date of experience: December 01, 2024
Reply from CaratLane - A Tata Product
We're happy that your shopping experience was superb! We appreciate you looking forward to our variety of designs and excellent support. Thanks for the feedback.
Great products and service
Had a great experience purchasing from CaratLane. The customer service provided by Zaid through chat was outstanding. Zaid paid attention to my queries and provided accurate answers. Also went above and beyond to help me find the perfect gift I was looking for and showcased great patience. So happy with the overall experience, will purchase again.
Date of experience: June 21, 2025
Reply from CaratLane - A Tata Product
We're happy to hear that you had a great experience. It's wonderful that our team member provided outstanding customer service and helped you find the perfect gift. We appreciate your positive feedback and look forward to your future purchases.
Redirected
Great experience with product…
Great experience with product assistance such as instant and scheduled video calls. Product quality is stellar. Multiple options available.
Date of experience: June 27, 2025
Reply from CaratLane - A Tata Product
We're happy you found our product assistance helpful and that you appreciate the stellar quality and variety of options. Thanks for your feedback!
Verified
Always best
Date of experience: June 19, 2025
Reply from CaratLane - A Tata Product
We're happy to hear that you received good support! Thank you for sharing your positive experience with us.
Thank you Zaid for good support !
Thank you Zaid for good sales !
I was promised overnight shipping due to time constraints at my end but I just hear they did not stick by their words and worse quietly ignored without notifying me.
Most Indian business and websites lack trust in words and this company is no different at all.
So if you are happy with online then that’s fine. But if you go by human sales and support, run far away as fast as you can.
Update:
Caratlane is quite smart is covering up, long convoluted emails, blaming on courier. and other irresponsible unprofessional tactics as down by most Indian companies.
Order was placed Thursday afternoon , promised rid business next day delivery which would be Monday per UPS and FedEx. There are no courier issues - if so, why not be transferred and share complete details ?
Infact couriers has Saturday delivery too as inquired.
Till now, so much efforts are being spent on cover up than steeping up taking responsibility, understand customer pain, promises not kept and wasting long threads as many support are available.
I have not seen any response trying to rectify or compensate till now.
Enough is enough- please step up
Date of experience: June 21, 2025
Reply from CaratLane - A Tata Product
We sincerely apologize for the inconvenience caused due to the incorrect shipping commitment. Unfortunately, the delay occurred as our courier partners do not operate over the weekend. We truly value your feedback and assure you that we are taking this seriously to ensure such situations are avoided in the future. Thank you for bringing this to our attention.
Zaid was of great help
Zaid was of great help. He had given me information about the exchange policy and helped me in the process.
Date of experience: June 26, 2025
Reply from CaratLane - A Tata Product
We're happy to hear that you received helpful information about the exchange policy. We appreciate your positive feedback and are glad we could assist you with the process.
Verified
Very beautiful piece
Very beautiful piece. Right sizing and timely delivery
Date of experience: June 19, 2025
Reply from CaratLane - A Tata Product
We're happy to hear that you find the piece beautiful and that the sizing and delivery met your expectations. Thank you for your positive feedback.
Redirected
Great
Amazing customer service and product designs. My go to shopping for all jewelry.
Date of experience: November 26, 2024
Reply from CaratLane - A Tata Product
We appreciate you sharing your wonderful experience with our customer service and designs. We're happy to be your go-to for jewelry!
Verified
Reply from CaratLane - A Tata Product
We're glad you had a great experience, and we appreciate you taking the time to share your feedback with us.
Redirected
Lovely collections
Date of experience: June 21, 2025
Reply from CaratLane - A Tata Product
We're glad you had a great experience, and we appreciate you taking the time to share your quick delivery feedback with us.
Verified
Reply from CaratLane - A Tata Product
We're sorry to hear that you found the diamonds smaller than expected. We'd be happy to assist you with an exchange for a design of your choice. This time, we can also arrange a live video call so you can view the options more closely before deciding. please feel free to contact us at +1 (844) 922-2728 (USA)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.