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Linda Was great to work with!
Date of experience: January 28, 2020
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Company details
Written by the company
Capital Dental Equipment works with innovative companies to provide the latest technology and equipment for all dental practices including panoramic x-ray units, CBCT systems, intraoral scanners and cameras, 3D printers, chairs, delivery systems, custom cabinetry, compressors, vacuums, and the latest electric handpieces. We offer these products with not only the general dentist in mind, but the specialist as well. Look at what we can offer the Orthodontist, Oral Surgeon, Pediatric Dentist, Endodontist, and Periodontist. If you do not see it displayed on our website, call and we will gladly send you additional information and literature on the products we offer.
Contact info
2001 Windy Terrace Suite E, 78613, Cedar Park, United States
- 1 (888) 759-4287
- sales@capitaldentalequipment.com
- capitaldentalequipment.com
3.7
Average
8 reviews
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We had a great experience with Capital…
We had a great experience with Capital Dental for our reconditioned digital pano machine. Linda was courteous and proactive in communicating with us without being intrusive. The transaction went very smoothly, and they made it a seamless transition, taking our old machine out and installing the new one. The finances were also handled well. Thank you!
Date of experience: January 22, 2020
Reply from Capital Dental Equipment
Thank you so much for your comment! We are happy that we were able to match you with the best machine for your practice, quickly and to your satisfaction.
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So far great job!!!
Date of experience: January 22, 2020
Reply from Capital Dental Equipment
Great to hear from your Dr. Frigo! Should you need any assistance, please let us know.
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Trouble with used Vatech CBCT
We purchased a Vatech CBCT from them 2 years ago. We have had problems with the unit a month into its use. Even though we were still under warranty until last May, the issues haven't been resolved. In the meantime all the people we have been in contact with , including the director of the company, have all left.
My IT company has been trying to work with them for over 6 months now and we are still not functioning well. I'm continuing to limp on with this unit because I still have a 3 year loan.
I would be very cautious from purchasing from them again. Even with a warranty
Date of experience: January 21, 2020
Reply from Capital Dental Equipment
First, thank you for your review and we apologize for not responding before now. We have recently added to our Marketing department, and they found your review on a site that we had not monitored.
We at Capital Dental Equipment have experienced a great deal of Change in the last 2 years. Our current management team has a long history of running customer focused service departments.
Please reach out to us at 888 759-4287 if you are still having issues. We would appreciate the opportunity to earn your trust once again.
Ron Sharpe
Capital Dental Equipment
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excellent service
excellent service, product and expertise. Highly recommended!
Date of experience: January 21, 2020
Reply from Capital Dental Equipment
Thanks Dr. Markowitz! We also enjoyed working with you and helping you find the perfect equipment for your practice.
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Excellent and professional nstallation…
Excellent and professional nstallation by Troy,Linda made sure all subsequent issues have been taken care of, I highly recommend Capital Dental for your equipment needs
Date of experience: January 21, 2020
Reply from Capital Dental Equipment
We are glad we could provide services up to your expectations! Troy and Linda make a great team and we look forward to working together with you in the future.
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We all make mistakes
We all make mistakes, but acknowledging and fixing your mistakes is good customer service - that's not what happened. I purchased a "recertified" CBCT with the understanding that it had been thoroughly inspected and qualified before installation in my office. When the machine showed up, not only had it NOT been recertified, it hadn't even been taken back to the Capital Dental shop for a once over. This led to both software and hardware issues and missing equipment that had to be ordered and sent later. This took a 2 day installation and training to almost 10 days. I reached out to the sales rep to figure out how we were going to fix the problem and nobody ever contacted me to acknowledge the mistake, apologize, or talk about how to make it right. I was ignored. The technician who came to do the installation was patient and communicative, but he was not responsible for the problem in the first place. I was told to "reschedule my patients" to accommodate for the delays costing me time and money and delaying care for patients. To this day I have not been contacted by anyone from Capital Dental for the follow up training that I was supposed to receive. The machine was finally installed correctly and works well at no additional cost to me, but this was a big purchase for me and I'm very disappointed in the way it was handled.
Date of experience: January 21, 2020
Reply from Capital Dental Equipment
Dear Dr. John Stenberg,
Thank you for the feedback on your purchase and service. We would like to apologize for not meeting your expectations and are glad that we could make the corrections needed to fix the issues. We have read your review and will be making changes to how we handle situations like yours in the future. We would like to apologize again for the inconvenience and Lind will be reaching out to you to follow up on your purchase. If you need any further assistance, please feel free to contact her at the number below.
We are available 9am-5pm CST
1-888-759-4287
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