Usually I’m quite distrusting of online shopping. However, during my shopping I read quite a few individual reviews with photos and I became more at ease. When I ordered my product, I was again fearf... See more
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Based on reviews, created with AI
See what reviewers are saying
I'm a satisfied customer with multiple multi-item transactions dating back to last February. There have been a couple of items where I ordered the wrong size, and the excellent people in customer serv... See more
Company replied
First and foremost your customer service is excellent. I ordered 3 watch bands and didn’t read the instructions on how to size. Of course I ordered the wrong size! Emailed you and Anna responded almos... See more
Company replied
Band watches are beautifully crafted and very stylish. However, i would have wanted a sturdier thread used on the bands. The first one I bought snapped and didn't know where it could be fixed. I m... See more
Company replied
Company details
Written by the company
Cape Diablo is a jewelry brand dedicated to creating unique, handcrafted accessories inspired by nature and adventure. Our mission is to bring meaningful, high-quality pieces to our customers while embracing sustainable and ethical practices. Each piece in our collection is designed with care, using natural gemstones, beads, and artisanal craftsmanship. We take pride in offering vibrant, bohemian-inspired jewelry that not only enhances personal style but also carries positive energy and symbolism. Whether it's our signature wrap bracelets, delicate necklaces, or statement rings, every item is made to inspire confidence and self-expression. At Cape Diablo, customer satisfaction is our top priority. We strive to provide exceptional service, fast shipping, and a seamless shopping experience. Our team is always available to assist with any questions or concerns, ensuring that every purchase is met with trust and confidence. We are grateful to our community of customers who share our passion for creativity and individuality. Your support allows us to continue crafting beautiful jewelry that tells a story. Thank you for being a part of our journey! Visit us at www.capediablo.com to explore our latest collections and find the perfect piece to complement your style.
Contact info
United States
- support@capediablo.com
- capediablo.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I love your watch bands
I love your watch bands. They are so stylish and comfortable. I change them with what I am wearing everyday. I just need a few more for my collection!!
Date of experience: July 02, 2025
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You can get a custom fit.
Beautifully made and was able to make it fit comfortably.
Date of experience: July 05, 2025
Reply from Cape Diablo
Thank you so much for your kind words, Krista! We're thrilled to hear that you found the piece beautifully made and were able to adjust it for a comfortable fit. That’s exactly what we hope for with every order. Comfort and craftsmanship are top priorities for us, so knowing we hit the mark for you truly means a lot. If you ever need help with future adjustments or sizing tips or want to explore other styles, we're always here for you. Enjoy your band, and thank you again for taking the time to leave a review! 😃❤️
Plastic looking watch bands
Their watch bands look like plastic beads, not as they advertise. The customer service is terrible. They try to delay returns, then they lie about the refund. The refund policy states that the buyer pays return shipping, as did an email that I finally received to send the bands back. However, nothing in the return policy or the email said that they do not refund the fees to send the order to me. I know many online companies that do refund the original shipping fee. Additionally, they kept an additional amount as "taxes" on the shipping fee. There are no taxes on the USPS shipping fees. This company is a scam and their products look like garbage.
Date of experience: July 02, 2025
Reply from Cape Diablo
Hello there, Colleen! We’re truly sorry to hear you were disappointed, but we’d like to clarify a few things for transparency. First, our watch bands are not made of plastic. They are crafted from natural stones, wood, or premium materials, all carefully described on each product page with photos taken of the actual items. We understand the importance of expectations, which is why we clearly list sizing, materials, and fit guidance to help customers make informed choices before purchasing. Your return was processed according to our posted policy. We regret that this experience left a bad impression, but we strive to provide helpful support and accurate product listings. We welcome feedback, and we’re always happy to guide customers before they order to avoid sizing issues. Thank you for your time! 🙏 💕
Fantastic Customer Service
The item I was interested in was not available, it was adapted. The team was very accommodating with quick friendly service beginning to end of transaction. I would order again from Cape Diablo.
Date of experience: July 03, 2025
Reply from Cape Diablo
Hello there! Thank you so much for your kind words and for taking the time to share your experience! We’re truly sorry the original item you were interested in wasn’t available, but we're so glad we could adapt it to suit your needs. Our team always aims to be as accommodating and responsive as possible, so it means a lot to hear that you felt well taken care of from start to finish. We’d love to welcome you back anytime, and if there’s ever anything else you’re looking for, even a custom variation, just let us know. Thanks again for choosing Cape Diablo, Sum! 💖😃
I have several watchbands and I love…
I have several watchbands and I love them all! I had a problem with one a couple months after the purchase and they sent me a new one. The quality is great! Customer Service is superior! I am very happy with their products and will continue to purchase from this company!
Date of experience: July 04, 2025
Reply from Cape Diablo
Hi there, Annie! Thank you so much for your kind words and continued support. We're thrilled to hear that you love your watch bands and that our team was able to quickly assist when an issue came up. We truly stand behind the quality of our products and take pride in delivering great customer service. It means the world to know you're happy and planning to shop with us again. Thank you sincerely! 🙏💛
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It is a great company and I love the…
It is a great company and I love the products.
Date of experience: July 02, 2025
Reply from Cape Diablo
Thank you so much for your kind words, Penelope! We're so glad to hear that you love the products and enjoy shopping with us. It truly means a lot to have your support, and we look forward to creating more pieces you'll love! 😃💖
I love the watch straps but not pleased…
I love the watch straps but not pleased that the colors on some are not exactly what I see on line.
Date of experience: June 18, 2025
Reply from Cape Diablo
Thank you for your feedback, Sharon! We're so glad to hear you love the watch straps. We do our best to represent the colors accurately online, but slight variations can happen due to lighting and screen settings. We truly appreciate your honesty and will keep this in mind as we work to improve! 😊💛
Jewelry not technology
The bracelet for my Apple Watch makes it look more like jewelry than a Technical appliance. I enjoy wearing it and I’m tempted to buy another one to change it out with.
Date of experience: July 02, 2025
Reply from Cape Diablo
Hello Cathy! Thank you so much for your lovely review. We're thrilled to hear that your bracelet adds a touch of elegance to your Apple Watch, transforming it into something that feels more like jewelry. It’s wonderful to know you're enjoying it, and we’d love to help you find another style to switch things up anytime! ✨😍
Their products are absolutely gorgeous.
Their products are absolutely gorgeous.
Their attencion is fast and kind.
Thank you Cape Diablo!!!!
Date of experience: June 24, 2025
Reply from Cape Diablo
Hi Y! Thank you so much for your wonderful review and kind words. We're so happy to hear you love our products and that our team was able to assist you quickly and kindly. Your support truly means everything to us. Thank you for being part of the Cape Diablo family! 💖😃
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Reply from Cape Diablo
Thank you so much for your kind words, Carolyn! We're thrilled to hear you love the company and our designs. Creating beautiful, unique pieces that our customers enjoy is what we’re all about. We truly appreciate your support, and we hope to serve you again soon!😀💞
Very personalized service
I'm a satisfied customer with multiple multi-item transactions dating back to last February. There have been a couple of items where I ordered the wrong size, and the excellent people in customer service have scrupulously asked me to measure my wrist and the length of another watchband that fit me well, and send photos of it on my wrist, etc., and the amount of care and pride in their products has been very impressive. I don't know how they do it considering the very reasonable prices they charge.
Date of experience: June 20, 2025
Reply from Cape Diablo
Thank you so much for your thoughtful and generous review! We’re truly grateful for your continued support and are so happy to hear that our team could assist you with sizing. It means a lot to us that you’ve noticed the care and pride we put into every interaction and product. Your kind words make all the effort worth it, and we’re always here whenever you need us. We sincerely appreciate you, Amy! 🙏💞💛
ES Cape Diablo Named by me because the company escapes doing what they promise…
ES Cape Diablo Named by me because they “ES”cape their responsibly and promises
Beware before you find yourself in the same position as me…without the product I ordered and ongoing excuses, platitudes and dare I say outright lies
Early May 2025, I ordered 2 watch straps
10 May 2025 I received a delivery notification that my order is on the way.
All seemingly smooth sailing. A reasonable wait time
21 May 2025, delivery arrives (in size L my error) however 1 strap is correct (Platinum Demure) and the other is wrong. I ordered an Artisanal Labrodite Indigo Strap but received a Vintage Agate Strap. I immediately emailed the support department who informed me that I needed to repurchase the Platinum Demure strap correct strap in Size S.
The support team initially denied that the 2nd strap was incorrect and attributed it to the individuality of the beads.
22 May 2025. After paying for a new Platinum Demure strap in size S and sending photos (from their website) proving that they had sent me the incorrect strap ES Cape Diablo agreed (in writing via email, to send me the correct strap in size S. I (naively) assumed that this strap would be sent together with the new strap I had purchased (because it made perfect sense)
24 May 2025 I receive a delivery notification which is very quick
28 May 2025 Platinum Demure strap arrives and fits beautifully BUT the Artisanal Labrodite Indigo Strap has still not been sent to me. I contact the support department and receive the now usual platitudes and promises that the strap will definitely be sent to me in size Small
12 June 2025 I still have not received Artisanal Labrodite Indigo Strap that was never sent to me DESPITE it being Es Cape Diablo’s error in the first place and a month earlier.
I start to look at reviews and see that I am not alone. There are others who have experienced the exact same treatment as I have so I decided to review the company on a review site TRUSTPILOT
ES Cape Diablo responds to my review, with apologies and says the replacement has been APPROVED. I can’t understand how an error made by them, acknowledged in writing by their support team needed approval.
14 June 2025 I receive a notification that a parcel is on the way. I am excited as I believe this nightmare experience has been rectified
19 June 2025. The Artisanal Labrodite Indigo Strap arrives in size L despite the fact that I had been promised by the support department that it would be sent in size S, confirming to me, that there is either no communication in this company or simply no care.
20 June 2025. I write another review. Es Cape Diablo replies that my item is already on the way. This is totally UNTRUE. I had not received delivery notification as I did for the previous 2 orders.
28 June 2025 I email the support team querying this. Again the response is full of platitudes and promises that they have shipped the item but are waiting for the tracking number from the shipping company. This is IN TOTAL CONTRAST to the 2 deliveries I DID receive where the shipping notification came first
1 July 2025. To date there is still no shipping notification nor any strap having been delivered
Save your self problems and learn from my experience
Despite the products being beautiful and unusual you may never receive what you pay for
Date of experience: May 15, 2025
Reply from Cape Diablo
Thank you again for taking the time to share your experience. We’re truly sorry for the initial mix-up and the delays that followed. This is not the experience we aim to deliver. We understand how frustrating it must have been, and we appreciate your patience as we worked to resolve the issue. We want to kindly note that the correct replacement was sent out and delivered, as promised. Our support team has been in touch throughout the process, and we've done our part to make things right. We're honestly unsure why the same complaint continues to be posted after resolution. We value every customer and always strive to improve. If there’s still something outstanding or unclear, please don’t hesitate to reach out directly. We’re more than willing to help, Zillah! 🙏💕
Best customer service along with great watch bands
First and foremost your customer service is excellent. I ordered 3 watch bands and didn’t read the instructions on how to size. Of course I ordered the wrong size! Emailed you and Anna responded almost immediately with instructions. The turn around was so very quick and Anna took excellent care of me. Thank you!!
Date of experience: June 26, 2025
Reply from Cape Diablo
Thank you so much for your kind words, Pam! 💛 We're so glad to hear that you had a positive experience with our customer service team. Mistakes can absolutely happen, and we're just happy we could help you get the right size quickly and smoothly. Anna always aims to respond as promptly and thoroughly as possible, and we're thrilled she was able to take great care of you. We truly appreciate your support and your trust in us. We hope you're loving your new watch bands, and we're here anytime you need us again! 😃💖
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Very helpful
Very helpful when I needed to make an exchange! Also the quality of the bracelets & stones is awesome. Beautiful colors!!
Date of experience: March 10, 2025
Reply from Cape Diablo
Hi there, Shelly! Thank you so much for your wonderful feedback! We’re so happy to hear that your exchange experience went smoothly and that you’re loving the quality of the bracelets and stones. Our team puts a lot of heart into both the craftsmanship and customer care, so it truly means a lot to know it made a difference for you. We also couldn’t agree more. The colors in each piece are handpicked to stand out and reflect your unique style. Thanks again for your support, and we’re always here if you ever need anything else! 🙏❤️
Painful, ill-fitting and dubious they are actual gemstone.
Such a great idea but so poorly made. Despite measuring as per the guidelines, what was sent was smaller and painfully nips my skin, with ugly bits of elastic showing. It also took weeks to arrive. I’m also not convinced that they’re real gemstone. I think they’re synthetic as they’re warm to the touch unlike other crystal accessories I own. Net result is over 40 quid down the drain.
Regardless of what comments they make on this post, I did order the right size, they’re just really poorly made, which is a real shame.
Date of experience: June 27, 2025
Reply from Cape Diablo
Hi there, Gaynor! Thank you for your feedback, and we’re truly sorry to hear you were disappointed. We’d like to kindly clarify that our bands are handcrafted using genuine natural stones, which can sometimes feel warmer due to body temperature or their environment, but rest assured, they are not synthetic. Each piece is made by hand, and because we work with real stones (not standard watch materials), exact sizing and stretch can vary slightly from one band to another. That’s why double-checking wrist size and choosing from our offered sizes is essential to ensure comfort and proper fit. We understand it took longer than expected to arrive, and we’re working continuously to improve delivery times. We’d love the chance to make things right. Please feel free to reach out to our support team so we can assist you directly. Thank you again for giving us a try! 🙏😍
Loving these beaded watch bands
I’m loving the beaded watch bands I purchased from Cape Diablo and received a few weeks ago. The only difficulty I had was choosing one—there are so many beautiful pieces to choose from. So I ended up buying 3! It’s a lot of fun to change from one band to another depending upon my mood and what I’m doing and wearing. I wasn’t sure whether apps on my watch would work at first because the back of my watch wasn’t as tightly pressed against my wrist as it is with the regular silicone bands I’ve normally worn with Apple Watches. But it turns out they (e.g, the Health app that measures heat rate, steps, etc.) work fine when I’m wearing these beautiful stretchy beaded watch bands. Also the bands arrived sooner than I expected and were nicely packaged.
Date of experience: June 26, 2025
Reply from Cape Diablo
Thank you so much for your thoughtful review, Cathie! We’re thrilled to hear you’re enjoying your new beaded watch bands and that you couldn’t choose just one. That’s the best kind of dilemma to have. 😄 We’re also glad to know the health tracking features are still working well for you, even with the unique fit of our stretchy, beaded designs. It means a lot that you noticed the packaging and fast delivery, too. Enjoy mixing and matching your bands to suit your mood. We’re so happy to be part of your daily routine! 💖
Exactly what I wanted!
What I ordered was exactly what I was looking for! Soured off delivery was quick! I love both pieces that I bought for my watch!
Date of experience: May 30, 2025
Reply from Cape Diablo
Hi there, Kacey! Thank you so much for your lovely review. We're thrilled to hear that your order was exactly what you were looking for and that the delivery was quick. It means a lot to know you love both pieces you picked for your watch. Enjoy wearing them, and we hope to see you again soon! 💖😊
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Usually I’m quite distrusting..
Usually I’m quite distrusting of online shopping. However, during my shopping I read quite a few individual reviews with photos and I became more at ease. When I ordered my product, I was again fearful for the item showed to be coming from China. Needless to say, my products arrived on the day of my daughter’s birthday within the allotted time frames given. Beautiful watch band jewelry! We both were ecstatic for having received such great products on time, without any problems whatsoever!
Date of experience: June 22, 2025
Reply from Cape Diablo
Thank you so much for sharing your experience, Kathi! We completely understand how online shopping, especially when it involves international shipping, can feel a bit uncertain at times. That’s why it means so much to us that you took the leap after reading other customer reviews. We’re absolutely thrilled to hear that your order arrived right on time for your daughter’s birthday and that both of you loved the watch band jewelry. Your kind words and trust truly brighten our day. Thank you again for choosing us, and we’re so grateful to be part of your special moments! 💕😄
Band watches are beautifully crafted…
Band watches are beautifully crafted and very stylish. However, i would have wanted a sturdier thread used on the bands. The first one I bought snapped and didn't know where it could be fixed.
I must commend their customer service especially Anna. I had problems with delayed shipping and she responded expediently to resolve the issue as well as periodically checked in to reassure me. Thanks Anna, again
Date of experience: June 19, 2025
Reply from Cape Diablo
Hello there, Jlav! Thank you so much for your kind and honest feedback. We're so happy to hear that you find our bands beautifully crafted and stylish. That truly means a lot. We're also grateful for your shoutout to our customer service, especially Anna. She’ll be thrilled to hear your appreciation. We’re sorry to hear that your first band snapped. While we do our best to ensure durability, your comment about the thread is very helpful, and we’ve shared it with our design team for future improvements. If you ever run into any similar issues again, please don’t hesitate to reach out. We’re always happy to help with repairs or replacements whenever possible. Thanks again for your support and for taking the time to share your experience with us! 🙏💞
I needed a new watch band
I needed a new watch band. When i saw these beautiful bands advertised I said i have to have one of these. So many styles to choose from. I chose the BoHo style! I really love that you can just slip it on too. I LOVE this watch band!! I get so many compliments. Im actually going to get another in a different style!!
Date of experience: June 20, 2025
Reply from Cape Diablo
Thank you so much for sharing this, Maria! We’re thrilled that you love your Boho-style band. It truly is a standout. It means the world to hear you're getting compliments and planning to add another to your collection. We can't wait to see which style you pick next! 😃❤️
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