Canvas Factory Reviews 550

The metal prints turned out great! The customer service needs a bit of work. I emailed a few times and it took several days to hear back. I realize there is a time difference. On that note, because there is a Chicago address, I assumed that it was a US company. Not until I got the notification of receiving the order did I see that they were out of New Zeland. Shipping said it would be 5-10 business days. It took almost a month to get it.

Date of experience: May 11, 2025

I am very happy with the canvas that I ordered. Just what I wanted

Date of experience: April 23, 2025

Date of experience: April 29, 2025

Ordered an 18" x 12" single canvas as a Christmas gift. The recipient loved it! The photo used was high-quality and the canvas print translated very well. Colors were great, shipping was quick, and they had a great holiday sale. Planning to use them again in the future for my own décor.

Date of experience: December 12, 2024

Went back and forth in an order to ensure quality. This took weeks was then told my order was being processed then sadly an email saying they don’t ship to Canada. I was refunded but not the same amount I paid. Someone from the company told me they would reach out to resolve the issue but nobody has.

Date of experience: February 07, 2025

I paid for the extra quality checking to ensure that my photos were of good quality and that the canvases looked good. This part of my transaction was adequate except that canvases can't be resized and the order needs to be canceled and reordered to decrease image size to optimize resolution. Once I had the quality of the photos and the resolution was satisfactory I was told my canvases would be shipped. Here is where this whole process was a GIANT waste of my time. Once I had been going back and forth with technicians for a couple of weeks I was then told that the company doesn't ship to Canada. This could have been avoided from the get-go. When my credit card was refunded the total amount that was refunded was short by 30$. I would not recommend using this company.

Date of experience: February 20, 2025

Date of experience: January 29, 2025

Good quality, fast service.

Date of experience: January 14, 2025

We sent in a photo from a vacation. It came out so unbelievably beautiful! Vibrant, crisp, awesome frame! Seriously could not be happier!

Date of experience: January 19, 2025

*UPDATE*
The large framed photo collage did indeed arrive today and it does look like a quality piece of work. Notwithstanding that, my two thoughts about the experience ordering is, I was given no options on shipping, Amarex took about 10 days to deliver to Brisbane, and in that time there was no communication initiated by either Amarex or Canvas Factory so I was left in the dark. Neither company seem to publish phone numbers in any obvious way although once I engaged with the Canvas Factory chat bot I did get some information which helped give me confidence that I hadn't lost my money in a scam. My advice therefore is, ditch Amarex and us Auspost or better any organization that has accountability) and offer customers the option to pay more for express.

The simple fact is, I bought it well in advance as a birthday present intended for the 28th Jan. I even put a note saying if you can't do it in time I don't need it. The birthday was spoilt as a result which is a shame. The person it was for has now left for England too.

I've updated my review to 3 stars based on the quality of the output but the lack of communication is something the company must try to improve
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How can all the good reviews of Canvas Factory possibly be correct? The item I ordered hasn't arrived. The tracking number just says delayed and there is quite simply no way to contact customer service apart from filling out forms they don't respond to. I left voice messages and the only number I can find always says unfortunately all our agents are busy.

Frankly I'm now thinking the entire company is a giant scam and I've lost $300.

Date of experience: January 31, 2025

My experience with Canvas Factory was terrific. The staff took extra care to make sure that the images I submitted were what I wanted, giving me feedback as to possible problems that may occur. Their patience while I evaluated my images and came up with a replacement image was above and beyond. I have ordered from Canvas Factory several times and I have never been disappointed.

Date of experience: December 29, 2024

i was really disappointed with the photo canvas I received. The image quality was poor, likely because the resolution wasn’t high enough, which wasn’t flagged during the design process. Other sites I’ve used have alerted me if there’s a resolution issue, but this one didn’t. To make matters worse, one edge of the canvas had a noticeable white strip instead of the photo, which was frustrating. Overall, not the quality I was expecting, and I won’t be ordering again.

Date of experience: December 29, 2024

Easy to use templates. A variety of template options. And they came out great!

Date of experience: January 02, 2025

The ordering process was very easy and staff responded very quickly to all Email inquiries. The design team was great to work with and gave me several options before moving forward with my order.

Date of experience: December 16, 2024

The quality of the canvas prints is amazing. We are extremely pleased, our expectations were exceeded.

Date of experience: December 15, 2024

My canvas picture order turned out great. It was a gift for my husband for Christmas, and he absolutely loved it.

Date of experience: December 11, 2024

I had canvases made for a friend for Christmas. She loved them.

Date of experience: December 12, 2024

The quality was very grainy. Everything looked distorted. I used the same files for a photo book, approximately the same size when printed, and it turned out beautifully. I will not use this company again. I also had no idea that the product would be coming from New Zealand since the invoice had a Chicago address. It barely made it before Christmas. It didn't matter since I was embarrassed to give it as a gift.

Date of experience: December 04, 2024

Great Service , top quality productions & a quick delivery

Date of experience: December 01, 2024

Date of experience: November 24, 2024