Bissell, Inc. Reviews 3

Bought 4 bissell vacuums and they last about a year of light use. I tried to get some help but wasn’t worth the hassle. Kind of breaks my heart throwing away these brand new looking broken vacuums. Switched to Dyson and it works better and no issues at all. Don’t cheap out on a bissell.

Date of experience: December 19, 2023

I purchased one of the Bissell vacuums. After a few months a seal let go and it became very noisy. I requested that they send me a seal and I would replace it. The only options that they gave me were to ship the vacuum from Victoria BC Canada to Ontario Canada for repair, or to take it to Washington State for repair. That is in a different country. I finally took the unit and smashed it on the sidewalk in front of my home and have been ecstatically happy with my Dyson vacuum ever since. Thank you Bissell for introducing me to Dyson.

Date of experience: July 24, 2021

Interesting Marketing.

On Saturday (11/28/2020), I purchased a Carpet Cleaner from the online Bissell Canada website.
Bissell Canada had a "Black Friday Sale" and we decided to make an purchase. Unfortunately i learned the very next day (Sunday, 11/29/2020) that Bissell Canada were having a "Cyber Monday Sale" and featured a further reduction compared to the "Black Friday" promotion.

On Sunday, immediately learning of this I emailed Bissell Canada with my inquiry, as their customer service does not operate on Sunday. My request was, if they would honour the "Cyber Monday" promotional price for my "Black Friday" purchase. I was told via email as well as customer support that the only way they could do that was for me to purchase the same Carpet Cleaner today (11/29/2020) and once I received the "Black Friday" Carpet Cleaner, to immediately ship it back to them, at my expense, to their World Headquarters in Grand Rapids, Michigan, from Canada, which would end up costing me more to ship the product back as opposed to the further savings I would garner from the "Cyber Monday Sale".

My complaints are that, 1. even though I sent in a request the day before they (Bissell) got back to work on the Monday to process my order and once I got a hold of someone they informed me that they already processed my order, which is suspect to me as they clearly state on their website that I could expect shipping delays due to Covid-19.

My second complaint is, especially when we are in a world where retailers are closing due to the Covid-19 onslaught, and I constantly hear how everyone is so hungry for business, that why they wouldn't be able to be more accommodating in trying to please an existing client by honoring the difference, as opposed to have the consumer go through this quoted rigmarole to save a few dollars (not really after you pay for the shipping). Since we live in a digital world, it confuses me how they, Bissell Canada, could not handle this by making the changes internally as opposed to having me buy another cleaner and resend the other product.

There's a well known saying in the advertising world and that is: It's easier to keep a client than find a new one.

Date of experience: December 01, 2020