A Seamless Solution for a Painful Problem Dealing with a toothache is truly the pits, and I knew deep down I had an infection that needed to be handled, pronto. What I didn't expect was how incredi... See more
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I was an approved affiliate for Callondoc and had been actively promoting their services with my own money, time, and marketing expertise. I generated real sales and brought in over $5,600... See more
If you're ever in need of antibiotics fast like I was for a tooth infection then call on doc as your go to online medical prescription. From sign up to CVS pharmacy to get my antibiotics 35 minutes b... See more
Company replied
Been they are a scam I needed colchicine for gout they prescribed advil. I told them what I needed wasn't like I was looking for pain meds, took 8 hours and they just basically stole $50
Company details
Written by the company
Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
Contact info
8355 Walnut Hill Ln, 75231, Dallas, United States
- provider@callondoc.com
- callondoc.com
3.5
Average
6K reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
I was an approved affiliate for…
I was an approved affiliate for Callondoc and had been actively promoting their services with my own money, time, and marketing expertise. I generated real sales and brought in over $5,600 in revenue for their company.
Despite this, my affiliate account was suddenly suspended without any explanation, warning, or follow-up communication. Even worse, they have not paid me the $775 in commissions I rightfully earned.
I reached out through their contact form, affiliate dashboard, and email — but received no response. This behavior is completely unprofessional and unacceptable for any business that works with affiliates.
Callondoc benefited from my effort and ad spend, but when it was time to honor their side of the agreement, they simply shut the door.
All I ask is to be paid what I’ve earned.
📧 Email: forourdreamlife@gmail com
Do the right thing. Pay your affiliates.
Date of experience: July 08, 2025
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Easy, inexpensive and fast
A Seamless Solution for a Painful Problem
Dealing with a toothache is truly the pits, and I knew deep down I had an infection that needed to be handled, pronto. What I didn't expect was how incredibly easy it would be to get it sorted.
I hopped onto their website, filled out a quick questionnaire, and uploaded a few photos of my issue. Before I knew it—boom!—my local pharmacy called to tell me my prescription was ready for pickup. This was, without a doubt, the easiest and most straightforward process I've ever experienced for a medical need. I would highly, highly recommend it to anyone in a similar bind.
Date of experience: July 06, 2025
Whatever you do don't use them!!!
Whatever you do don't use them!!!! Ive been trying to cancel for two months and they tell me someone will look into it, I never hear back and it still says cancelation pending
Date of experience: May 01, 2025
Been they are a scam I needed…
Been they are a scam I needed colchicine for gout they prescribed advil. I told them what I needed wasn't like I was looking for pain meds, took 8 hours and they just basically stole $50
Date of experience: July 05, 2025
If you're ever in need of antibiotics…
If you're ever in need of antibiotics fast like I was for a tooth infection then call on doc as your go to online medical prescription. From sign up to CVS pharmacy to get my antibiotics 35 minutes boy oh boy awesome thank you
Date of experience: July 03, 2025
Reply from CallonDoc
Hello Dennis,
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and fast experience—from signing up to picking up your prescription in just 35 minutes! We’re always here when you need quick, reliable care. Wishing you a speedy recovery from your tooth infection!
CallonDoc Team
Kaye
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Reply from CallonDoc
Hello Mitchell,
Thank you so much for the lovely feedback! It’s always a pleasure to serve returning patients like you. We're grateful for your trust and look forward to helping you again in the future!
Warm regards,
The Call-On-Doc Team
-Kaye
Clunky website but great experience
The website is a bit clunky (hence the 4 star). But I got my prescription in a timely fashion. And I was very happy with the service
The main issues with the website are the communication method
- Even though a phone number was a requirement, I did not receive texts that urgent messages I needed to reply to were sent, it felt like the assumption was I would sit by and check my email or the website continuously. Only after not hearing anything for a while did I find out that I was delayed (only because I went to check my email)
- The second thing was the messages area did NOT display a "message sent" notice. I know this seems trivial, but I wound up sending information 3 times because I thought I had made a mistake (the message box went red like there was an error)
Again, I am happy with the service, just a little frustrated with the site
Date of experience: June 25, 2025
Reply from CallonDoc
Hi, Jonathan. This is Joyce, one of the medical staff at Call-On-Doc. Thank you so much for your honest feedback and for giving us a try, we’re really glad to hear you were happy with the service and received your prescription in a timely manner.
We truly appreciate you pointing out the areas of the website that could be improved. Thank you again for your trust and for sharing your experience. We're always working to improve, and your insight is invaluable in that process.
Easy process
Very convenient and easy for simple health issues! It was a very smooth transaction. I tried Dr B and they denied consultation just from entering my gender and location?? No reason given and no info about what issue I had!. I could not get past the AI initial check after entering gender. It was a simple health issue that was listed on their ad. Even support services could not help! Thanks to Call on doc for making the process fast and easy!
Date of experience: June 23, 2025
Reply from CallonDoc
Hello Cori,
Thank you so much for sharing your experience! We’re truly glad to hear that we could provide a smooth and convenient process for your healthcare needs. Our team is dedicated to making access to care as simple and stress-free as possible.
We appreciate you choosing CallOnDoc and look forward to assisting you again whenever you need us!
CallonDoc support team
-Kaye
Easy and fast
I used this service for an eczema medication for my son. It was about 3 hours from placing the request to picking it up at the pharmacy. Super easy.
Date of experience: April 06, 2025
Reply from CallonDoc
Hello Jessica,
Thank you so much for your kind feedback! We're thrilled to hear that the process was quick and easy for you, and that your son was able to get his eczema medication promptly. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Wishing your son a smooth and speedy recovery!
Call-On-Doc Team
Kaye
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Horrible service
I used them for a sciatica flare up. They took hours just to get a doctor to review my situation. I requested a note for work.
12 hours later my pharmacy didn't have the prescription nor did I have the note for work. I used Teladoc and had my note and the prescription with in the hour. Don't waste your time and money on this crappy service.
Date of experience: June 09, 2025
Reply from CallonDoc
Hello Omar,
This is Joyce, one of the support staff here at Call-On-Doc.
We sincerely regret that your experience did not meet expectations. While your prescription was processed and sent within the standard timeframe, we understand that the delay on the pharmacy’s end and the wait for the doctor’s note caused inconvenience, especially considering your demanding work schedule.
We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you need further assistance, please don’t hesitate to continue the conversation there.
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your feedback is valuable, and we appreciate the opportunity to improve.
I Wouldn't
If you have a very basic illness, maybe. My experience was awful. The first set of antibiotics they prescribed sent my temperature to 101 with nausea and dizziness. The second set of antibiotics sent my temperature to 102. By now, i'm so dizzy. I'm falling.Both times they told me to continue to take them. Temp went as high as 104. Never had the same provider twice, and the responding providers (never the same person) had clearly not read the notes that came before, and generally sent curt short responses. The final person told me they can take 3 to 5 days to work. What does that have to do with anything? I've been taking them over 3 to 5 days. I ended up far sicker than when I started with them.
ETA - Standard legal team approved response. (See below.) It also occurred to me — With the "call on doc" name, I'm surprised that not one of the providers I had featured the prefix "Dr." in front of their name. I've never met a doctor who didn't want to reassure you by using the correct title. Perhaps they were all prescribing PAs rather than doctors.
Date of experience: June 01, 2025
Reply from CallonDoc
Hello PhilG,
This is Kaye, one of the support staff here at Call-On-Doc.
We sincerely regret that your experience did not meet expectations. We understand how distressing it can be to feel worse during treatment, and we're truly sorry to hear about the symptoms you experienced.
We also recognize your concern regarding continuity of care and communication, and we appreciate you bringing this to our attention. One of our medical team members has already reached out to you through the messaging board to further address your concerns and provide support.
If you still need assistance, please continue the conversation there so we can work toward a resolution promptly:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your feedback is valuable, and we truly appreciate the opportunity to improve.
So Convenient
I couldn’t believe how easy it was to get antibiotics. I was so happy and it was only 40 bucks. From the time I placed the call, I had my antibiotics in my hand in about an hour. I am so glad I know about this place so I can use it in the future.
Date of experience: June 01, 2025
Reply from CallonDoc
Hello Dorothea,
Thank you so much for your kind review! We're thrilled to hear that your experience was quick, affordable, and convenient. It’s great to know you received your medication promptly and that we could help when you needed it most. We look forward to being here for you again in the future!
Callondoc support
-Kaye
Requested antibiotics at 3 am
Requested antibiotics at 3 am, they responded by 7 am (more than 2 hours, but hey it was the middle of the night). When I found out my initial pharmacy selected was closed all day because it’s a Sunday, they responded to me and allowed me to send the script elsewhere. flat rate one time no extra fees. I’m very satisfied. Thank you so much. This is coming from someone with no insurance. Urgent care would have been $200+. With this service, I spent Less than $50.
Date of experience: June 01, 2025
Reply from CallonDoc
Hi Samantha,
Thank you for sharing your experience! We're so glad we could provide a quick and affordable solution—especially during those late hours. It's great to hear that the process was smooth and flexible, even with the pharmacy change. We know how important accessible care is, especially without insurance, and we're happy we could help you save time and money. Thanks again for trusting us!
Callondoc support
-Kaye
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This service is an absolute lifesaver…
This service is an absolute lifesaver !! I had no issues whatsoever with getting the medications that I needed. If I could give them more stars I would thank you so much for your services!! 🩵
Date of experience: May 31, 2025
Reply from CallonDoc
Thank you so much for the kind words and 5-star review, Andrea! We're truly glad we could help and make the process smooth for you. Your support means the world to us!
Will not use again
If I could give 0 starts I would. I used this service 1 time paid $45. I had issues from the start with a doctor note that was blank went back & forth finally getting it.
I then got charged $45 again and contacted them right away asking that they cancel my subscription and refund my money. Well they came with an offer for 3 months free if I were to keep my subscription which I politely declined.
Two days later I get a message that my subscription was cancelled but that they were not able to refund my money. That is some straight bull! I used them 1 time as an emergency because I couldn’t get to my regular doctor. I will never use a his service again!
Date of experience: May 28, 2025
Reply from CallonDoc
Hello Leticia,
This is Kaye, one of the support staff here at Call-On-Doc.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how upsetting this must have been, especially when you were seeking care in a time of need. Please know that your concerns are important to us, and we’re here to help.
As soon as we became aware of your concerns, we made sure to reach out to you through the secure messaging board to provide clarification and support. Our goal has always been to assist you as thoroughly and promptly as possible.
If there’s anything that still needs attention, we encourage you to continue the conversation through the messaging board so we can resolve it fully and ensure you feel supported every step of the way:
🔗 https://www.callondoc.com/en/chat-supports My Account > My Profile > Messages
We sincerely appreciate your feedback—it helps us grow and serve our patients better.
If I could leave zero I would
If I could leave zero I would. Took my money, said they would call in rx, got a confirmation email on the pick up Walgreens in Michigan, that location said that my rx had been sent to Florida 🤷🏼♀️. Then they couldn’t recall the rx because they stated that I need another rx from a doctor. Stay away from this service because if there is an issue, you are sol. Added that I have contacted customer support and as of typing this review……crickets
Date of experience: May 30, 2025
Reply from CallonDoc
Hello Courtney,
This is Kaye, one of the support staff here at Call-On-Doc.
We’re sorry to hear that your experience didn’t meet expectations. We understand how frustrating this situation must have been, and we truly regret any inconvenience it caused.
After reviewing the matter, it appears there was a mix-up between a previous prescription and the most recent one. We’ve since followed up with the pharmacy, confirmed the prescription was received, and we hope you were able to pick up the medication without further issues.
We also tried calling you and sent a message through your secure messaging board, but we haven’t heard back yet. If you still need any assistance, feel free to reach out so we can support you further:
🔗 https://www.callondoc.com/en/chat-supports
My Account > My Profile > Messages
We’re glad the issue has been resolved and appreciate your feedback — it helps us continue improving our service.
Thank you! Life can ACTUALLY be made easier!?!
Yay! This company has ingenuity, intelligence, and courage to go against the established grain! Thank you so much for providing this smart and efficient service. This saved us an expensive and lengthy visit to the ER or the huge pain of making my weak mom schlep to herself the PCP just for a UTI test. Thank you. I am your #1 Fan.
Date of experience: May 28, 2025
Reply from CallonDoc
Hello Kelly,
Thank you so much for your kind message. All of us at CallonDoc are truly grateful for the chance to support you and your mom. We're so glad the service was helpful and made things a bit easier. Knowing it made a difference means a lot to us. We’ll continue doing our best to provide accessible, compassionate care. Your support really encourages us—thank you again.
-Kaye
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Another negative experience with COD…
Another negative experience with COD for me, that's 2/2.
Fortunately,
1. I understand the method they use to make the claims that: It. Just. Works. (no, it doesn't) and 'RX in 15 minutes' -> apparently they're inside one of Elon's rockets traveling close to the speed of light (where time passes much slower) and 15 minutes on their watches is equivalent to 4 days for the rest of us here on earth; and
2. I've switched to a different provider.
Date of experience: May 24, 2025
Reply from CallonDoc
Hello Bob,
This is Kaye from the Call-On-Doc support team.
I'm truly sorry to hear about your experience. We understand how disappointing it must be when expectations aren't met—especially after already giving us a second chance. The tone of your message reflects a clear frustration, and that’s something we take seriously.
We also tried looking for your account using the information available here on Trustpilot but were unable to locate it in our system. Additionally, we reached out a few days ago requesting more details, but we haven’t received a response yet.
If you're open to it, we’d really appreciate the chance to review your case and understand what went wrong. Please feel free to reach out through your patient portal here:
🔗 https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages)
We know we've fallen short for you, and while we understand you've since chosen another provider, your feedback is still valuable and helps us do better. Thank you again for taking the time to share your experience.
These people are scammers I have been…
These people are scammers I have been scammed out of over 100 dollars and meanwhile have no access to the service. My subscription shows as cancelled but they continue to take the money out of my account and meanwhile I cannot even use them for a single prescription. I had to close my account and get another one to get rid of the charge. Customer service is nonexistent.
Date of experience: May 25, 2025
Reply from CallonDoc
Hello M W,
This is Kaye, one of the support staff here at Call-On-Doc.
We're truly sorry to hear about your experience, and we understand how frustrating it must have felt to encounter billing concerns without access to care. Please know that your concern was thoroughly reviewed by our support,subscription and billing teams, and appropriate steps have been taken to resolve it.
We also attempted to reach you multiple times—both through phone calls and secure messages on your patient portal—but were unable to connect. We recommend taking a moment to review the latest message in your portal, as it contains important information regarding the resolution of your concern.
If you have any remaining questions or need further assistance, please don’t hesitate to reach out through your secure message board:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Thank you for bringing this to our attention. Your feedback is important to us and helps us continue improving the care we provide.
Call on Doc compassionate care has been…
Call on Doc compassionate care has been instrumental in facilitating affordable healthcare access. For us low income folks, it's truly a blessing. 10/10 would highly recommend checking them out first.
Date of experience: May 12, 2025
Reply from CallonDoc
Thank you for your heartfelt feedback, Aiden! We're truly honored to support affordable healthcare access, especially for those who need it most. Your recommendation means the world to us—10/10 appreciated! - JS
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