Burst Oral Care Reviews 21

I have been using my Burst waterflosser for a few days now.It is really good.Very happy with it

Date of experience: July 06, 2025

We have 3 Burst water picks in our house; and all if them are non-working. They suddenly just stop working, for no reason. The company originally would send a new one as a replacement but they are now refusing to. Why would you want to spend money on a new water pik every year or two if you can get a better quality brand with quality customer service; that doesn't suddenly quit working? DON'T buy a Burst.

Date of experience: July 05, 2025

The toothbrush is good at first but stopped working. The company and customer support are a circus to deal with. It took me over a week to cancel my membership 6 months ago. I received an envelope with a replacement head yesterday and a charge for the shipping from my local post office. I was shocked, I’ve received nothing from Barstow care for months. I thought my membership was canceled so why am I getting a toothbrush head for a toothbrush that I don’t have from a company that I canceled any connection to six months ago with a bill from my local post office to pay for the shipping of the toothbrush head that I don’t want and can’t use. Horrible, horrible horrible company to deal with.

Date of experience: June 04, 2025

My toothbrush, that is supposed to have a lifetime warranty. I can’t even get them to respond. You can’t call them this company has turned into a big scam! Please don’t purchase anything from this company. They don’t respect their long time, customers at all.

Date of experience: February 24, 2025

I was a subscriber for years. When I moved, they didn't cancel my original subscription at the old address and kept sending refills to that address. Even after I called them, they kept doing it. And they say "We can't issue credits for products that have already shipped". They suck.

Date of experience: January 31, 2025

Scumbags that steal money. DO NOT SUPPORT THESE TERRIBLE PEOPLE.

Just my opinion...

Date of experience: January 16, 2025

Cancelled a subscription in December 2023 but Burst continued/continues to charge my credit card each month. Huge annoyance and very predatory...

1. I was not able to remove my credit card from the account as this was the default pay method (they saved without permission)
2. I completely cancelled & closed my account, yet the charges continued to hit each month
3. Their phone number is no longer manned and directs you to use email or text
4. I've contacted them via email and via text but Burst Oral Care does not respond
5. I needed to dispute every monthly charge as it came in with my credit card company - Huge hassle.
6. Trying to replace the card with a new number to stop the problem - waiting for results

Date of experience: August 28, 2024

The toothbrush was great until I woke up one morning to its lights just flashing and wouldn’t turn on. I’ve only had it for about a year. When I emailed them I received no response that was 2 weeks ago. After some searching/googling I found how to file a warranty claim, received the automated confirmation of warranty claim and yet still no response or follow up.

Date of experience: July 27, 2024

I have been a subscribed member for years. They charged me on 6/17/2024 the replacement and until today, 7/09/2024 I have not received it. I’ve sent 4 follow up emails and no response. Guess their priorities changed and I am cancelling

Date of experience: July 09, 2024

Good product but they secretly auto-enroll you in a subscription service and store your payment information. This is borderline criminal, if not outright.

Date of experience: June 11, 2024

These people are Predators. I placed a one-time order for an electric toothbrush by recommendation and discount code from my dental hygienist. Burst automatically created an account, enrolled me in a reorder subscription, and stored my payment info without my consent. I only realized this when I tried to delete my payment info and it was locked, due to it being the payment method for the subscription that I was secretly signed up for by Burst.

This is Fraud.

These folks are slimy predators, and there is no shortage of other toothbrushes in the world. Burst's business model is a class action lawsuit waiting to happen. We have to stop this gross system that allows corporations to exploit people with umpunity in the name of profit, and start holding them accountable for their exploitative and illegal business practices.

Date of experience: March 29, 2024

If there was a zero-they would get it. My toothbrush broke at least 6 months ago-tried to talk to someone because I only had the brush a short time-couldn’t speak to a person? Got several troubleshooting tips on their chat-nothing worked-decided it wasn’t worth the aggravation cancelled the subscription and went and got an Oral B which I actually like better-that was 6 months ago and never got another brush head-nothing. Then out if the blue after the first of the year-I get a charge at my bank and email saying a brush head is on it’s way? Again trying to call was a no go and have been emailing with “Jack” and getting the total run around. I am done with them-I notified the BBB - filed a complaint and see I am not the only one with oral burst unsolved problems -absolutely would not recommend them!

Date of experience: January 08, 2024

Good products; deceptive design and business practice. I added something one time for one month and the language seem to indicate that. They added it forever. Then when I tried to cancel, I kid you not, I had to click a "cancel this subscription" button more than 4 times. They use what's called a "dark path" desing in UX (Sorry, I work in UX). It's intentionally desinged by colors and placement to make it look like you are doing what you want when you are actually doing what they want. It's unethical and unneccessary when you actualluy have a good product.

Date of experience: October 11, 2023

Good products, but very deceptive sales techniques, by design. If you do not search for the fine print to opt out of their notorious "subscriptions", you will automatically by charged later and shipped "refills" of most products they sell, when never asked for it. For that reason, I will not order from them again.

Date of experience: October 01, 2023

I bought the toothbrush and the water Flosser. The water Flosser came broken. It won’t turn on or charge. The customer service phone number has a message that due to the high volume of calls they are closed. I emailed customer service and was told I would have to go through a warranty to get it fixed. I think this is terrible customer service. I was sent a broken product and they won’t stand behind it. Be careful if you order anything. I should have ordered through Amazon. At least then I could have returned it.

Date of experience: September 02, 2023

Been dealing with an unresolved issue since Mid March and they refuse to take accountability or make it right in any way. I’m a hygienist- so you’d think they’d maybe try a little bit more, I guess it doesn’t matter to them. Buy a different brush!

Date of experience: August 10, 2023

It has been 20 days since I have placed my order and have not received it. Tracking info has not updated from “label created” for 20 days now. I have sent an email 5 days ago now and no response, your chat is referring me to send an email again so completely useless !
I am calling my bank for a charge back this is ridiculous.
Oh yeah order number 8913425 since I am sure you are more interested in your reviews so you might actually pay attention to this message.

Date of experience: July 28, 2023

Customer service issues continue as this company refuses to address the issue of the paint peeling off the handle. 3 times in 3 years and they will not let me know that this doesn't cause a health issue from their Chinese made toothbrush. On the 4th time, I refused their replacement, going back to a trustworthy company, Sonicare.
Update: Their Customer Service Mgr emailed me on 4/26 asking if she could call me the following day, I replied yes, of course and nothing happened. I think they don't want to admit that the peeling paint is a health hazard. I will now be contacting the US Gov to see if they can get answers out of this irresponsible company.

Date of experience: April 02, 2023

Just a great company to deal with! Polite, courteous and prompt! Can't say enough good about them ! Charging cord was missing as I received it as a gift from grandma but 1 email later it's on its way! Thanks Burst !

Date of experience: March 14, 2023

Great customer service; very courteous, professional and helpful. Thank you for everything 😁

Date of experience: February 04, 2022