I would rate this company a one of the best run both in management of product and customer services. I had a problem with a malfunctioning steam unit and was treated with a new unit no questions asked... See more
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I was on the phone with ups this morning.. absolutely misleading. I am not sure if people writing reviews are legitimate? Getting the run around, an auto reply when reaching customer service . No... See more
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I ordered a sauna unit and the temperature only got to 99 degrees when the website stated 140. I sent in a video and they sent me a replacement unit and the same thing happened. Their "100 money back... See more
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I was worried this might take up too much space, but it folds up so easily when I’m not using it. Setting it up takes just a couple of minutes, and I’ve been using it way more often than I thought I... See more
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Company details
- #10 of 10 best companies in Sauna
- #25 of 30 best companies in Fitness Equipment Store
- #25 of 29 best companies in Outdoor Sports Store
Written by the company
Empower your wellness journey with Burneek's innovative temperature engineering. From Burneek Halo to Frozeneek, embrace holistic health accessible to all. Transform with advanced, simple-to-use products. Wellness isn't just for the fit; it's for anyone ready to change, feel great, and be the best version of yourself.
Contact info
6993 NW 82nd Ave Unit #26, 33166, Miami, United States
- contact@burneek.com
- burneek.com
3.5
Average
61 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Helped my inflammation
My chronic joint inflammation has decreased dramatically since starting regular plunges. Blood tests show lower markers across the board!
Date of experience: June 04, 2025
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Five Stars
I would rate this company a one of the best run both in management of product and customer services. I had a problem with a malfunctioning steam unit and was treated with a new unit no questions asked. I give these guys my top rating
Date of experience: June 15, 2025
Reply from Burneek
Thank you so much for the kind words! We’re thrilled to hear that you had a positive experience with both our product and customer service. We strive to make every interaction seamless and are happy to have earned your trust. Your feedback means the world to us!
Verified
Hydration game changer
Water actually tastes better and I drink way more throughout the day.
Date of experience: May 22, 2025
Reply from Burneek
We're so glad to hear that! It's amazing how something as simple as better-tasting water can make such a difference. Here's to staying hydrated and feeling great! Thanks for the feedback!
Do not buy this sauna.
I ordered a sauna unit and the temperature only got to 99 degrees when the website stated 140. I sent in a video and they sent me a replacement unit and the same thing happened. Their "100 money back guarantee - Love it or your money back" only applies if you don't open it. How are you supposed to love something if you don't try it? I would absolutely stay away from this product and wouldn't recommend it to anyone.
Date of experience: May 01, 2025
Reply from Burneek
Hello Christopher,
We couldn’t find any order under your name. Please feel free to reach out to us via our live chat or email us at contact@burneek.com with your order number and the name used at the time of purchase so we can assist you properly.
Everything we advertise is real, and if you’re experiencing any issues, we’re here to resolve them—or offer a refund if necessary. We truly apologize for the inconvenience and are committed to meeting the needs of every one of our customers.
Burneek
Three friends have now asked for my…
Three friends have now asked for my "skincare secrets" at our monthly brunch. When I tell them it's just this daily ritual, they don't believe me. My complexion hasn't looked this good since college.
Date of experience: February 03, 2025
Reply from Burneek
That's amazing to hear! It's great to see how the sauna has helped with your skincare routine. Thanks for sharing! ❤️
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Love how quickly it heats up
Love how quickly it heats up - no more standing around freezing while waiting. And my electricity bill only went up about $15 a month which feels like nothing for what I'm getting.
Date of experience: March 11, 2025
Reply from Burneek
Thank you for your feedback! We're so glad you're enjoying the quick heat-up time and the minimal impact on your electricity bill. It’s great to hear that it's working well for you! Let us know if you need any assistance in the future!
Nearly had a heart attack at the price…
Nearly had a heart attack at the price tag but took the plunge anyway. Six months later and I can honestly say my stress levels are half what they used to be. My wife says I'm actually pleasant to be around now.
Date of experience: March 22, 2025
Reply from Burneek
Thank you for sharing, Austin! We're so glad to hear that the sauna has made such a positive impact on your stress levels and well-being. It’s great to know it's even helping your interactions at home! If you ever need anything, feel free to reach out!
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Great for quiet moments
I was worried this might take up too much space, but it folds up so easily when I’m not using it. Setting it up takes just a couple of minutes, and I’ve been using it way more often than I thought I would. It’s simple, effective, and has quickly become one of my favorite things in the house.
Date of experience: March 13, 2025
Reply from Burneek
Thank you so much for sharing, Ethan! We're so happy to hear that the sauna fits perfectly into your space and has become a favorite for relaxation. If you ever need any help or have more feedback, feel free to reach out!
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Helps Me Stay Healthy
I use this after every gym session, and it helps me feel refreshed and ready to take on the next day.
Date of experience: February 17, 2025
Reply from Burneek
Thank you for your review, Audrey! We're so glad to hear that the sauna is helping you stay refreshed and healthy after your workouts. Keep enjoying your sessions!
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Decide for yourself after reading my review
I purchased my unit and waited for a little bit but it finally arrived. Set up was easy as advertised.. however once I started the unit it took approx. 25 -30 minutes to start producing some steam but it never really steamed up like the advertisement shows. It never got remotely hot in there. Problem is once it steams up, when you unzip the tent to go inside, most of the steam escapes. This morning I decided to try again. Set the timer to 60 minutes on level 9. Took approx 20 minutes for steam to start at which point I got in so not to lose any steam. It did steam up inside and got warmer but never got to the 140 as advertised. In addition the steam stopped coming out after approx 20 minutes and never started again. So, if this is how it supposed to work, then I give it a 1-2 star rating, and suggest there may be better units out there but if customer service thinks the steaming unit is not working properly and sends me another steaming unit and it works like advertised then I'll be happy to re-review this product.
3/23/25-addition, as you can see I received a response from Burneek asking me to contact them to “make it right”. I wrote them as asked and received a stock response asking me to take photos of the problem so they can understand it better. I wrote back asking them what they wanted a picture of, a steamless unit? I think it’s pretty self explanatory. I’ve heard nothing from them since.. I’ll be a little more patient and then write a final piece
Date of experience: March 06, 2025
Reply from Burneek
Hello Mike,
We always strive to provide the best service and experience for our customers, and we truly appreciate your honest feedback. While we take every step to ensure quality, there’s always a small chance that a unit may not perform as expected. It sounds like your steaming unit might be one of those rare cases.
We’d be happy to send you a replacement so you can experience the HALO Sauna as it’s meant to work—producing consistent steam and reaching the advertised temperature. We sincerely apologize for your initial experience, but rest assured, we’ll make this right.
Please reach out to us at contact@burneek.com, and we’ll get this resolved for you as soon as possible.
Thank you for your feedback—it helps us improve every day for our customers. We appreciate your patience and look forward to making this a better experience for you!
Sincerely,
Burneek"
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Improves Sleep Quality
For the price, this sauna is an incredible deal. I’ve saved so much compared to regular spa visits.
Date of experience: February 07, 2025
Reply from Burneek
That’s awesome! It’s great to hear you’re getting so much value out of it. Enjoy your relaxation time! 🔥😊
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Convenient and Effective
The red light therapy option is incredible. It makes the sauna feel even more luxurious and beneficial.
Date of experience: February 01, 2025
Reply from Burneek
We're so glad you're loving the red light therapy feature! ✨ It truly adds an extra layer of luxury and benefits to the sauna experience. Enjoy your relaxation time! 🔥💆♂️
Patience Rewarded
I ordered this sauna after reading so many great reviews, but it was backordered due to high demand. At first, I was a little disappointed about having to wait, but the customer support team was amazing. They kept me updated every step of the way, and I always felt reassured that my order was being taken care of. When it finally arrived, I could see why so many people love it. It’s absolutely worth the hype! The warmth is perfect and it’s so easy to use. I’d wait all over again if I had to!
Date of experience: January 26, 2025
Reply from Burneek
Thank you for your patience and for sharing your experience! We’re so glad to hear that our team kept you informed and that the sauna lived up to the hype. Enjoy every relaxing session!
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I was on the phone with ups this…
I was on the phone with ups this morning.. absolutely misleading. I am not sure if people writing reviews are legitimate?
Getting the run around, an auto reply when reaching customer service . No contact number to speak to someone directly. I had seen a label created. No shipping information. Even UPS had an explanation. Except to file a complaint.
How misleading and disappointing.
So please tell me how this issue will be resolved?
Date of experience: January 04, 2025
Reply from Burneek
Hello,
We understand your frustration and truly apologize for the experience you’ve had. We want to assist you, but without your order details, we’re unable to locate your purchase and provide a proper update. If you could share your order number, we’ll escalate your case to the appropriate team to ensure you receive a response as soon as possible.
Additionally, we want to assure you that Burneek is a legitimate company committed to delivering on our promises and taking responsibility for our customers' experiences. Our reviews reflect genuine feedback from real users, and we stand by the quality of our products and service. We appreciate your patience and look forward to resolving this for you.
Update on my package at first I thought…
Update on my package at first I thought it was a scam because of the late delivery time but I did finally receive my package so this company isn’t a scam so anyone struggling with delivery time be patient…and I want to apologize for the rude and untruthful comments I posted previously I have since deleted them but this product is high end and of very good quality I’m certain it’ll be well worth it
Date of experience: January 03, 2025
Reply from Burneek
Hi!
Thank you for your understanding, and we truly appreciate your honesty! We're so glad to hear the sauna has met your expectations, and we’re happy it’s made a positive impact. If you need any further assistance, don’t hesitate to reach out. Enjoy your product!
A solid product overall
I didn’t think I’d use this as much as I do, but it’s so easy to set up that I find myself using it almost every evening. It’s especially great for those cold winter nights when all you want is to feel warm and cozy. Definitely worth the investment!
Date of experience: January 20, 2025
Reply from Burneek
We’re so glad to hear you’re enjoying it more than expected! Thanks for sharing your experience, and we’re happy to know it’s been worth the investment!
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A Great Find
I like things that are simple and work as advertised, and this sauna does exactly that. It heats up quickly, doesn’t take up a lot of space, and is easy to store when I’m not using it.
Date of experience: February 09, 2025
Reply from Burneek
Simplicity and functionality are key, and it’s great to know it fits seamlessly into your routine. Thanks for sharing your feedback!
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I never received product
I never received product. No customer service whatsoever. UPS tracking doesn't even work. SCAM
Date of experience: February 06, 2025
Reply from Burneek
Hello Rob,
We’re sorry to hear about your experience. Please reach out to our customer service team at contact@burneek.com, and we will resolve this for you as we are committed to addressing any issues our customers may have.
It’s possible that when you placed your order, there was a wait time due to high demand and limited stock availability. Our product is not a regular mass-market item but a custom-designed, high-quality sauna, which sometimes results in longer processing times. However, we currently have stock available for **immediate shipping**, and all recent orders have already been dispatched.
If your order still doesn’t show tracking updates, our support team will make sure to assist you and find a solution. We sincerely apologize for any inconvenience this has caused. Please know that we value every customer and are here to help.
Burneek
I ordered on Jan 4
I ordered on Jan 4, 2025. I sent an inquiry after two week and they responded that it takes 3-4 weeks to process. on Jan 31 I received an email that said my order has shipped. The UPS tracking number said they hadn't received the package. Currently it's Feb 7 and still no sauna. Also, I find it weird that Burneek responds to the favorable reviews but not the negative ones. I'm still waiting for someone to contact me about my package.
UPDATE!!!! So I'm finally getting my package today. I'm excited. I almost chalked it up. BURNEEK is definitely legit but what I think happened was that they got hit with a lot of orders after Christmas and could not keep up with the demand. With that said, communication is really going to have to improve. If no one is available to answer the phone then get someone to return emails sooner than 48 hours. Add a few more statuses to the shipping cycle. It's not a good feeling to see something you ordered a month ago saying "order processing".
Date of experience: January 03, 2025
Reply from Burneek
Hello Malik,
We sincerely apologize for the wait time. Due to high demand, some orders have experienced longer processing times, but your order should be in transit. If the UPS tracking hasn’t updated, please reach out to our customer service at contact@burneek.com, and we’ll assist you right away.
We truly value all customer feedback, both positive and negative, and we’re here to ensure you receive your sauna. We appreciate your patience and hope you enjoy it once it arrives. Please let us know if there's anything else we can do to assist you!
Burneek
This company is a scam !!
This company is a scam !!! Do not order from them !!!
Buyer beware !!!!
Date of experience: February 06, 2025
Reply from Burneek
Hello Rebecca,
We understand your frustration, and we sincerely apologize if you’ve had a negative experience. Burneek is a legitimate company, and we are fully committed to ensuring every customer receives their order.
If you’re experiencing any issues, please reach out to our customer support team at contact@burneek.com, and we’ll make sure to resolve it for you. We appreciate the opportunity to assist and ensure you receive the product you ordered.
Sincerely,
Burneek
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