I don’t see them on the BBB site. They have removed their phone support and do not answer emails. I am not sure if their business closed and they are scamming us or what but I am not impressed and loo... See more
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Emily @ Bunker was TOPSSS in setting up my renewal & notifying me of the deadline to renew, not to mention she showed exquisite patience with me during this process! I take it that Chubb has been "h... See more
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Bunker has been great, very high-touch onboarding experience as long as I stay proactive. They sourced really competitive quotes, went out of their way to fit my idiosyncratic requirements, and saved... See more
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We are extremely satisfied with the services provided by our account representative. We couldn't have achieved and completed the process without his guidance and assistance. Thank you once again for... See more
Company details
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Bunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises. Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.
Contact info
5325 Wall St, Ste 2455, 53718, Madison, United States
- 877-968-9108
- support@buildbunker.com
- buildbunker.com
Scam business?! I don’t see them on the BBB site
I don’t see them on the BBB site. They have removed their phone support and do not answer emails. I am not sure if their business closed and they are scamming us or what but I am not impressed and looking for another company. We needed to increase coverage and add some coverage and asked for a new estimate and have ghosted us for over a week. Why wouldn’t they show up on Better Business Bureau?
Date of experience: January 27, 2025
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My account suddenly disappeared…
My account suddenly disappeared! I have been using Build Bunker for a few years and have had good experiences so far with really responsive support. However, when I tried to login today, my credentials didn't work and it seems like my account disappeared. I tried to call, but the phone line doesn't provide support, and have sent multiple emails but have gotten no response back!
What is going on???
Date of experience: January 08, 2025
Received my smart coal bunker today and…
Received my smart coal bunker today and I'm very impressed with it,easy to assemble and looks good with 2 keys,was a bit hesitant to order at first due to the price but so glad I did as it's worth it and will last a very very long time.
Date of experience: November 22, 2024
Stay away from Build Bunker
Do not waste your time with them, they do not have phone number to discuss the policy and email responses are painstakingly slow.
I found them very unprofessional.
Date of experience: March 26, 2024
Reply from Bunker
Hi Sam, we are sorry you were not satisfied with the speed of responses and had a poor experience with Bunker. We never wish for that to be the case. In reviewing the communication, there are multiple same day responses and nothing but professional communication from our agent trying to help you secure the correct coverages.
Verified
So slick
So slick. Great value and user experience off rhe charts
Date of experience: November 29, 2023
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Excellent service
Date of experience: November 30, 2023
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You send me a quote and it says to call…
You send me a quote and it says to call to pay. When U call you say you only have on line support. Terrible communication. Terrible customer service. Will move to a firm that values their customers and understands that sometimes you need to talk to a live person who know the insurance business. Texting does not work
Date of experience: November 28, 2023
Reply from Bunker
Hi Gordon, I apologize for the miscommunication where the carrier quote said something different than Bunker. Our emails gave the accurate information about how the policy would be billed. We are still happy to set up phone calls and talk to our customers! We have just streamlined our process by using primarily email support, and we have seen that we are able to provider quicker responses and better service! I'm sorry that this was not the case for you, as we truly do value our customers and we are committed to providing great service.
Verified
Can’t get a hold of anyone on phone
Can’t get a hold of anyone on phone. Only emails which are delayed in response.
Date of experience: November 22, 2023
Reply from Bunker
Hi Robert, I'm sorry for the frustration. We use email support as the primary line of communication, which has allowed us to have quicker responses and better service overall. We are happy to give you a call if you request it!
Verified
Proactive customer service
Great customer service. Super quick response to my question. Really appreciated the check in and reminder to renew my agreement.
Date of experience: November 16, 2023
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Great experience over years
I have been a customer for a couple of years and the experience has always been great—prompt, anticipative, and very helpful.
Date of experience: November 14, 2023
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Super easy to get small business…
Super easy to get small business insurance. I contacted them with what insurance I needed and in less than a week I was covered. Couldn't have asked for a better experience.
Date of experience: November 14, 2023
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Initial quote for general liability…
Good experience overall.
Initial quote for general liability came back at a different cost and different provider than I selected. The policy was also incorrect. I had to submit again to get the correct result which took extra days while the consultancy job waited.
Date of experience: November 09, 2023
Verified
Simplicity of the process
Date of experience: November 01, 2023
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Great and fast service!
Very responsive and answered questions in a timely manner.
Date of experience: October 27, 2023
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Great Quality of Customer Service
My experience with Bunker is always streamlined and without issue. Great communication and assistance throughout the whole process.
Date of experience: October 31, 2023
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Proactive and Responsive
Date of experience: October 23, 2023
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Easy experience
Date of experience: October 30, 2023
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It was confusing to get two different…
It was confusing to get two different policy quotes.
Date of experience: October 27, 2023
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Minimum characters reduces the number…
Minimum characters reduces the number of responses.
Date of experience: October 23, 2023
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The agent went above and beyond to help…
The agent went above and beyond to help me with getting me business insurance up and running safely. I would recommend this company for your insurance needs. Bunker has done
Date of experience: October 11, 2023
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