Hi I wanna let you know that you have verrrrrry professional worker or representative Ananda .She is professional ,fast thinking ,solving all my situation and cares about B-Stock customers so much .So... See more
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Had an issue with a seller. Ananda patiently looked into it, communicated with several teams and she sort everything out for me as efficiently as possible. As a wholesale buyer, I don't think I've eve... See more
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Buyers beware!!!! I would give 0 stars if I could!! Received my 2 pallets today of women clothing and jewelry from Target. What they actually sent was a busted coffee table missing parts, 63 coats, a... See more
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I'm disappointed with the seller's pricing. A freight cost of $901 should really be $538. Additionally, the website isn't very informative or user-friendly when searching for information. However, I’m... See more
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Company details
- #11 of 11 best companies in Online Auction Service
- #116 of 123 best companies in Online Marketplace
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
2.8
Average
372 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
I was very satisfied with my 1st…
I was very satisfied with my 1st purchase! I will await my package.
Date of experience: July 03, 2025
Reply from B-Stock Solutions
Thank you so much for the 5-star review! We're thrilled to hear you were satisfied with your first purchase. We hope your order arrives quickly and meets your expectations, don’t hesitate to reach out if you need anything in the meantime. Welcome to B-Stock!
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Reply from B-Stock Solutions
Thank you for the kind words! We're so glad to hear that Paola was helpful and responsive—she’s a valued member of our team, and we’ll be sure to share your feedback with her. We appreciate you taking the time to let us know!
Avoid B-Stock Supply Europe — Entire Auction Was a Scam
I’m writing this to warn buyers about B-Stock Supply Europe. I purchased a full auction from them, and what I received was an absolute scam.
Instead of the quality products described in the listing — which claimed to contain almost 2,000 new items — I received less than half the stated quantity, and most of it was cheap, defective, or unusable junk. Some items were even leaking or missing parts, and the few that were intact were worth next to nothing.
Even worse, when I reported the issue with full evidence (photos, videos, documents), B-Stock’s mediation failed completely. The assigned mediator, Alice, ignored critical information, called me by the wrong name multiple times, and wasted days trying to “negotiate” with the fraudulent seller — despite my clear warning that he would not cooperate. When her attempt failed, she rushed the case to arbitration, where they sided with the seller, citing generic disclaimers.
This isn’t just disappointing — it’s dangerous. B-Stock Supply Europe is exploiting the platform with misleading listings, and B-Stock offers no real protection.
🚫 If the seller is “B-Stock Supply Europe,” stay away. You’ll lose your money and your time — and end up stuck with garbage.
Date of experience: April 21, 2025
Reply from B-Stock Solutions
We're very sorry to hear about your experience and understand how frustrating and disappointing it must have been to receive a shipment that did not meet your expectations. That’s certainly not the experience we want any of our buyers to have.
We appreciate you taking the time to share this feedback. Please know that we take concerns like yours seriously and are continuing to make improvements to the EU Supply marketplace. While there are many sellers on our European platform who consistently offer a positive and reliable experience, we also recognize the importance of identifying and addressing situations where that standard is not being met.
We encourage you to reach out to us directly with the name of the specific seller involved so we can better investigate and take appropriate action. Your input plays a critical role in helping us maintain a trustworthy marketplace for all buyers.
Again, we’re sorry for the frustration you’ve faced and appreciate the opportunity to learn from your experience.
B-Stock is a terrible company because…
B-Stock is a terrible company because they mislead buyers and lack accountability. I won a bid expecting the listed items, but when I received the order, it was not what I bid on. Despite providing proof, they refused to issue a refund or take responsibility. Their customer service is unhelpful, and their dispute process favors the seller, leaving buyers at a loss.
Date of experience: May 01, 2025
Reply from B-Stock Solutions
We're truly sorry to hear that you felt misled and disappointed with your experience. That is never the outcome we want for any of our buyers. However, after reviewing your case, we can confirm that a very generous refund was issued, and our team worked closely with you to address each of your concerns throughout the dispute process.
We appreciate the opportunity to make things right and hope that resolution brought some peace of mind. If there's anything that still feels unresolved, we're more than happy to continue the conversation.
If you feel your review no longer reflects the full outcome of your experience, we’d be grateful if you considered updating it. Thank you again for giving us the chance to assist—we’re always working to improve.
Had a smooth and seamless experience on…
Had a smooth and seamless experience on my first order.
Date of experience: March 22, 2025
Reply from B-Stock Solutions
Thanks so much for the great feedback! We’re glad to hear your first order went smoothly and seamlessly—that’s exactly the kind of experience we aim to deliver. We appreciate you being part of the B-Stock community and look forward to supporting you on future orders!
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Scammers - refund my money for broken order !!!
SHIPMENT STATUS: DELIVERED
Order Total Paid: £250.00
Order #: ESP16531 / B-Stock Fees Invoice
Created April 28, 2025
we sold me 400 broken watches, give me back the money for the order. You are cheating people. The auction said new, I got 400 pieces of junk. Give me back my money and send me a return print label I want to return the order. How can you send junk??? How long will I write to you? You want more negative comments, you will have them if not a solution to the matter.
Replying:
no one was issued by my person, there were already 2 mediators who suggested, notification 384 broken watches) and you want me 150 new ones (propay ha ha then new will be). So I ask, what solution to give me? I paid for 400 new watches f 250, received 384. Now I have to give f 250 (throw 384 watches in the trash) and you will send me 150 new ones. What is the solution to this matter? You continue to lie and cheat to take responsibility for those sold on your platforms. Give me back my money ... how many times do I have to repeat myself. ???
Date of experience: May 16, 2025
Reply from B-Stock Solutions
We're truly sorry for the frustration and inconvenience this order caused you. We understand how upsetting it must have been to receive fewer items than expected, and for many of them to arrive in poor condition—especially when the listing stated the items were new.
While B-Stock operates as a platform and does not handle the inventory directly, we take situations like this very seriously. That’s exactly why we have a trained mediation team in place—to ensure a fair resolution between buyers and sellers.
After reviewing your case, we can confirm that a full refund was issued to you. We appreciate your persistence in reaching out, and we’re glad we were able to resolve the matter in the end. We’re always working to improve and hope your future experiences reflect that.
If you have any remaining concerns, we’re here to help.
scammers - order broken … give me back a full refund !!!
where is my order -scammers ???
I have sent you about 20 emails, you do not respond, you do not reply, where is my order for which I paid f 250 .
>>>>???????????? WHERE IS MY ORDER ???
out of 400 watches I received, 200 are broken. I ordered 400 new pieces and received 384 pieces. Your mediator wants to send me 150 new ones, but what about the watches I bought 400 of? in the description on b-stock it was written that they are new, new product. I want to get a full return and waiting for return print label.
this is a scam, you sold it as new, I got a broken order .Can you do a full refund f250 asap please and send back return print label please i would like to send back this rubbish!!!
Updates:
11.06.2025
you said a few weeks ago that you will get this fund. It should be within 10 working days. I waited 12 working days and still no money. The mediator promises to check the bank every day and that the refund has been made. What do you think that the stork is bringing money now? Who are you fooling? The refund is within 3 working days max. How long will you cheat people?
who are you trying to fool ???
Date of experience: April 24, 2025
Reply from B-Stock Solutions
We're truly sorry for the frustration and inconvenience this order caused you. We understand how upsetting it must have been to receive fewer items than expected, and for many of them to arrive in poor condition—especially when the listing stated the items were new.
While B-Stock operates as a platform and does not handle the inventory directly, we take situations like this very seriously. That’s exactly why we have a trained mediation team in place—to ensure a fair resolution between buyers and sellers.
After reviewing your case, we can confirm that a full refund was issued to you. We appreciate your persistence in reaching out, and we’re glad we were able to resolve the matter in the end. We’re always working to improve and hope your future experiences reflect that.
If you have any remaining concerns, we’re here to help.
I had an issue with a truckload I…
I had an issue with a truckload I received and Tina was able to assist me with a dispute that had been going on for months, she had it resolved in a day. It was nice to have someone so responsive on the other end.
Date of experience: March 14, 2025
Reply from B-Stock Solutions
Thank you so much for sharing your experience! We’re thrilled to hear that Tina was able to step in and help resolve your dispute so quickly—especially after it had been ongoing for months. Her responsiveness and dedication to getting things done truly shine, and we’re glad it made a difference for you.
We’ll be sure to pass along your kind words to Tina—she’ll be thrilled to know her support was so appreciated. Thanks again for being part of the B-Stock marketplace!
I wanted to express my gratitude for…
I wanted to express my gratitude for your help in resolving my issue with B-Stock.
Your professionalism and dedication stood out immediately, and you took the time. to fully understand my concern. Thanks to you, the issue was finally addressed, and I feel relieved and appreciative of the exceptional support you provided.
thanks
Ali from Costa Rica
Date of experience: April 27, 2025
Reply from B-Stock Solutions
Thank you so much for your kind words! We're truly grateful you took the time to share your experience. It means a lot to hear that our support made a difference and that you felt heard and cared for throughout the process.
We're always here to help, and it’s wonderful to know we could bring some relief and resolution to your situation. Thanks again for your thoughtful message—it made our day!
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Great customer service.
Great customer service.
Amanda solved my problems and explain to me how to solve other problems.
Date of experience: April 28, 2025
Reply from B-Stock Solutions
Thank you so much! We're glad to hear Amanda was able to help and provide a great experience. We’ll be sure to pass along your kind words!
I am owed a 50$ refund and Bstock won't reasonably issue it
I am owed a 50$ refund for CH Robinson failing to book a truck with liftgate capability despite BStock charging me for it. CH Robinson immediately refunded Bstock but BStock is holding my funds and making it as hard as possible for me to get them back. Their preference is they keep it and apply it as a credit on my next order, even though its my money and I'm owed it back. They are not an easy or reliable company to deal with.
Follow up: They replied and stated they don't store any banking information. That is 100% false. If you make more than one order, on any subsequent payment they will ask if you'd like to use your linked bank account.
Date of experience: April 10, 2025
Reply from B-Stock Solutions
We’re really sorry to hear about your frustration, and we completely understand how upsetting this situation has been. When issues like this arise—such as a missed liftgate service—the refunded amount is typically applied to your B-Stock account as a credit so you can use it on a future purchase.
That said, we absolutely respect that you’d prefer the funds returned to your bank account. For security reasons, we don’t store any banking information, so to issue a refund back to your account, we’ll need you to provide your bank details directly to our team.
We actually reached out about a week ago requesting this information so we could confirm and process the refund, but we haven’t received a response yet. Please feel free to contact us via phone, email, or chat—we’re available Monday through Friday, 7 AM to 6 PM Mountain Time and would be happy to get this resolved for you.
Thank you for your patience, and we hope to hear from you soon.
Tina was a great help in the issue that…
Tina was a great help in the issue that took place with JCPENNY. She was very knowledgeable and her patience and attitude was very professional.
Date of experience: April 21, 2025
Reply from B-Stock Solutions
Thank you so much for your kind words! We're thrilled to hear that Tina was able to support you through the issue with one of our marketplaces. Her professionalism, knowledge, and patience truly make a difference, and we’ll be sure to pass along your feedback to her. We appreciate you being part of the B-Stock community and are always here if you need anything!
Bad Customer Service for BUYERS
B-Stock provides a good user interface and access to major retail partners like Amazon, Costco, Walmart, and Target. However, be aware they often appear biased towards sellers when resolving disputes. Expect significant problems when purchasing from sellers like Amazon, including lengthy shipping delays (potentially 6-8 weeks) and severe order shortages (sometimes receiving only ~30% of items), with the most valuable products frequently missing. Compounding the frustration, the proportional shipping credit promised by Amazon's stated policy on B-Stock for missing units was not actually provided in my experience.
Date of experience: April 01, 2025
Reply from B-Stock Solutions
Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you’ve faced. We completely understand how frustrating it can be to deal with shipping delays, shortages, and disputes that don’t feel fully resolved.
Our mediation team is professionally trained to work toward fair outcomes for both buyers and sellers. Sometimes this means neither side is fully satisfied, but we do everything possible to ensure each case is handled objectively, thoroughly, and in line with platform policies.
We also want to note that your dispute is still open, and our team is actively working with Amazon to come to a fair resolution. These situations can take time, especially when multiple parties are involved, but we’re committed to seeing it through.
We appreciate your feedback. Tt helps us improve. We also want you to know that major improvements are underway for the Amazon marketplace on B-Stock. We’ve already seen significant progress through our Amazon B-Stock Blue auctions, which are designed to address many of the concerns you mentioned, including more consistent shipping timelines and accurate inventory.
Thank you again for your patience and for giving us the opportunity to improve your experience.
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Ananda was amazing
Ananda was amazing, she made the process very easy and feel comfortable. thank you for all your help
Date of experience: April 21, 2025
Reply from B-Stock Solutions
Thank you so much for the kind words! We're thrilled to hear that Ananda made the process easy and made you feel comfortable—that’s exactly the experience we aim to provide. We’ll be sure to pass along your appreciation to her. Thanks again for being part of the B-Stock community!
I JUST HAD AN AMAZING PROFESSIONAL…
I JUST HAD AN AMAZING PROFESSIONAL AXPEIRANCE WITH TINA WARMBOLD . GREAT CUSTOMER CARE ABILTY AND REALLY CARINIG PERSONALITY
Date of experience: April 16, 2025
Reply from B-Stock Solutions
Thank you so much for the awesome review! We're thrilled to hear that Tina provided you with such a professional and caring experience—she truly goes above and beyond for our customers. We'll be sure to pass along your kind words to her. We're grateful to have you as part of the B-Stock community!
Missing Auction Shipments - No Refunds
We have 4 unresolved disputes with Bstock for merchandise we never received from Amazon auctions. The latest dispute case number is 02063889. Bstock admits that there is an issue with Amazon auctions and often merchandise is sold twice to multiple buyers despite getting payment.
Bstock closes cases with no resolution because they "didn't receive a response." This is a complete fabrication. First, we have to file the dispute on the auction page and provide detailed proof (there is no dispute that they received all this info). Then they ask for it again via email and for some unknown reason those emails are not received and shortly thereafter they close the dispute.
As of January of 2024 to date we are missing merchandise said to be valued well over $200,000. Where is all this merchandise? Why can't we get a refund? There are so many buyers in the same situation. Are there any attorneys out there who would be interested in a class action? Here is your opportunity.
Date of experience: April 11, 2025
Reply from B-Stock Solutions
We're truly sorry to hear about your ongoing frustration and completely understand how concerning this situation must be—especially when it involves multiple disputes and high-value inventory.
We want to clarify that, according to our records, all but your most recent dispute (case #02063889) have been resolved, and refunds have been issued where appropriate. If you believe any of these resolutions were made in error or something is still outstanding, please don’t hesitate to reach out to our team directly—we absolutely want to ensure everything has been handled correctly.
Regarding the value of the missing merchandise, we understand the concern. However, it’s important to note that the $200,000 referenced reflects retail pricing, and as you know, B-Stock does not sell inventory at MSRP. That said, we absolutely take every dispute seriously, and our trained mediation team works hard to reach fair outcomes based on the specifics of each case.
We recognize that each auction and marketplace can be uniquely complex, and we’re actively working with the different sellers to reduce errors like duplicate sales and inventory discrepancies. Again, we appreciate your feedback, and we’re here to help resolve anything still open on your account. Might we suggest the B-Stock Blue auctions, where these types of things do not occur and provide a much better buyer experience?
Complete rip off
Complete rip off, scam buyer the hold my money for 21 days and after that they want to do a refund for duplicated order
and no products or my money back till now
Date of experience: March 17, 2025
Reply from B-Stock Solutions
We’re really sorry to hear about your experience. This is definitely not the kind of situation we want our customers to go through. We understand how frustrating it is to feel like your money is tied up without clear answers.
We’ve requested additional information so we can take a closer look at what happened with your order and help get it resolved. Unfortunately as of 4/7/25, we still haven't heard back from you.
Thank you for your patience, and we hope to hear from you soon so we can get this sorted.
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WARNING
WARNING: Beware of B Stock's Deceptive Advertising!
I recently fell victim to B Stock's misleading promotion, which promised a shipping cost rebate for ordering 20+ pallets on the same day, from the same location, and paying on the same day.
Despite meeting all the conditions, B Stock reneged on their promise, citing that consolidation is not guaranteed. When I questioned their advertising practices, they simply referred me to the fine print on their website.
Don't fall into the same trap! B Stock's advertising is deceptive and not trustworthy. Save your money and avoid their false promises!
Spread the word and beware of B Stock's misleading advertising!
Date of experience: January 31, 2025
Reply from B-Stock Solutions
We’re really sorry to hear about your frustration and absolutely understand why you feel let down. We want to clarify that orders of 20 pallets or more from the same seller, same day, and same payment date do qualify for a review for a consolidation credit, but the final amount is determined in coordination with the carrier after delivery.
I can confirm that as of today, one of our team leads is still actively working with the carrier to finalize the consolidation credit for your order. We know it’s taken longer than expected, and we truly appreciate your patience as we try to get this straightened out.
This is definitely not the experience we want you to have, and we’re doing our best to make it right. Thank you again for your feedback—it helps us improve, and we’re committed to following through.
Heaven for scammers
Complete rip off, scam sellers all the way. I purchased there pallets of unmanifested goods, new condition. Here’s what was inside:
-1200 pcs corroded stained metal spotlights for 12V halogen bulbs
-19 pcs acrylic cocktail shakers with caps which can not be removed
774 pcs mugs which are 14 years old and probably bought for 0,15 Eur/pcs based on google search
Ok you would say this is scam sellers fault not B-stock. Mediation will solve this right?
Mediation of B-stock is joke. They demant a ton of pictures etc. (you waste a lot of time doing this) and finally mediatior decide 20% off for items (not mugs because they can not guarantee advertised price is correct) I can not sell !!!!! 20%!!!!! Is this a joke!!!!!!!!
How you can sell metal spotlights which have corroded stains (stains will not go off as corrosion etched away silver or gold plated metal spotlights on visible side and are for halogen 12V lamps which nobody use anymore!!! Or acrylic cocktail shakers with caps which can not be removed! This new condition based no B-stock? What a joke!
Future buyers, do yourself a favor and do not purchase unmanifested loads in any condition or anything from B-stock – you will get scammed big time. And do not hope you have any protection in B-stock mediation. For scam sellers B-stock marketplace is heaven!! And get this info out to others if you can. So they do not get scamed like me.
Date of experience: February 10, 2025
Reply from B-Stock Solutions
We’re truly sorry to hear that your recent experience didn’t meet expectations—especially after 7 years of successful orders with us. We really appreciate your long-time partnership and want to thank you for sharing your honest feedback.
You're right—unmanifested loads can be high risk/high reward, and while many buyers have found success with them, we understand that sometimes the results fall far short of expectations. Since B-Stock doesn’t touch or inspect the product, we rely on sellers to represent their inventory accurately, and when things go wrong, our trained mediation team steps in to find a fair resolution between both parties.
That said, we’re truly sorry the outcome of this mediation didn’t feel fair to you. We’ll be sharing your feedback with the team to see how we can improve our processes and communication, especially in cases involving condition concerns and hard-to-sell products.
We’ve been doing this for over 15 years, and while we’ve helped thousands of businesses grow through trusted inventory sourcing, we absolutely recognize that there’s always room to improve. We hear you, we’re listening, and we’ll work to do better in the future. Thank you again for your time and your past business with us.
Where do I even begin
Where do I even begin? I feel completely ripped off, and I honestly don’t believe Amazon should be selling these products on their platform – it’s nothing short of a scam. I purchased a full truckload of unmanifested goods, which was supposed to contain 23 full pallets. Instead, I received just 14 small pallets that were double stacked. Here’s what was inside:
Two pallets of empty stacking crates.
Two pallets of budget baby wipes.
Thousands of units of grease remover.
Outdated Peppa Pig vitamins.
One pallet of leaking shampoos and cleaning products, with split open bottles everywhere, causing a huge mess.
The rest was broken ornaments and broken household items, along with leaking paint and other damaged goods.
The goods are completely useless to the point that I now have to pay the council to dispose of them. This stock is either stuff that they should of sent to landfill. It feels like they pick out any items of value and put the into the manifested loads. Then throwing all the broken, rubbish items into pallet boxes for someone else to be completely scammed.
I’m currently in mediation, but it’s moving slowly, and I feel like they’ll just brush me off. I’ve reported this to my bank, and I’ll take whatever legal action is necessary.
Please, do yourself a favor and do not purchase unmanifested loads – they are a complete con. I have videos and photos to prove what I received. My daughter is a journalist for a national newspaper, and I’m seriously considering getting this viral to warn others.
Date of experience: March 05, 2025
Reply from B-Stock Solutions
We’re really sorry to hear about your experience on our platform with this seller. This is absolutely not the kind of situation we want any of our buyers to go through. We understand how frustrating and disappointing it must be to receive a truckload that doesn't come close to meeting expectations.
Our trained mediation team is here to help and is committed to working toward a fair resolution for all parties involved. We’re also sorry that the process is taking longer than expected. We know that adds to the frustration, and we’re pushing to get it resolved with the seller as quickly as possible.
Your feedback is being heard and taken seriously. We hope to get this sorted for you soon, and again, we truly regret that this was your experience on our platform.
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