Bssbfurnitureinnovation Reviews 12

Stephen Holland has provided excellent service very promptly. He listened to my queries patiently and explained me solutions quickly. Great service and support!

Date of experience: June 12, 2025

I had a few problems with my new bed and when I left my contact details they got back to me with in like 20 mins if that and they were brilliant and super helpful!

Date of experience: June 10, 2025

Really helpful and clear instructions

Date of experience: June 05, 2025

Great experience, so friendly, thorough and made the process really stress free! Quickly diagnosed the issue and confirms the next steps! Thank you very much!! First class service

Date of experience: June 04, 2025

My tv bed had stopped working and as it was out of warranty Benson for beds advised me to contact this company for support. My husband phoned and left his details for a call back. The engineer called and helped my husband re sync the mechanism and got the problem resolved in 5 minutes. Excellent Service.

Date of experience: February 12, 2025

Before Christmas I sent a photograph of a remote for a bed/tv your reply was to ask me to register which I did. I have not heard from you since and on logging in today I can find no record of my enquiry. I am at a loss.

Date of experience: December 30, 2023

Stephen of BSSB provided excellent customer service to supply me the missing motor from Benson in a very efficient manner. Called on yesterday morning and get the motor on today.

Date of experience: April 15, 2023

Excellent customer service. We bought a bed from Benson for Beds a few years ago and the remote has broken.

I contacted BSSB and they dealt with issue straight away with ease and no problems. I had a new remote within a few days, with full instructions it up.

Date of experience: November 28, 2022

Purchased a TV bed from Bensons for Beds and within a year or to the USB charger failed. I thought I would contact them to see if spares were available. After providing them with the invoice for the bed they happily agreed to send out the spare parts and asked whether I would like an engineer to fit it or whether I would do it myself.

Being an electrical engineer I've got no problem fitting it and they sent me out a whole box of spare parts. I've read some of the reviews on here but I can't fault their customer service on this occasion.

Date of experience: April 27, 2022

BSSB Furniture provide decent beds, but as a company they are not 100% reliable. Having completely snubbed the pleas from myself, and trusted the words from the lying engineer that broke my TV / Bed, they haven't made any efforts to rectify the situation, and just ignored the situation. Hopefully the whole mess will be sorted but I do not trust BSSB, Homeserve or Bensons for Beds. Worst experience of my life.

Date of experience: November 22, 2020

Steven in your office was outstanding, I received a more than poor service from Bensons For Beds, (where I purchased the goods) I looked up the people that actually made my bed (BSSB) I was ill informed on my rights with the warranty from Bensons.

I wanted a second opinion so I contacted BSSB...I received a call back very quickly, I explained about the remote for my TV bed had broken and he ordered a replacement on next day delivery for no fee or charge and informed me that I get a 2 year warranty when bensons told me I only get 6 months. He was amazing and was hassle free Keep up the good work!!!

Date of experience: April 26, 2020

If the bed your thinking about getting is made by bssb furniture innovation, DO NOT BUY tv lift mechanism breaks for fun..

Date of experience: January 15, 2019