Verified
Ordering online with them was so easy; the processing time & shipment was minimal and all items received promptly in secure packaging. I especially like the IMAK eye pillow- already used it and hel... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
I have used this company's short leg cast protector for all three of my foot surgeries. They are incredibly well made, of heavy duty plastic, and are truly totally waterproof. They seemingly never w... See more
Verified
Knee support sleeves arrived quickly. Before ordering, though, the size guide could have been made easier to find. I eventually was able to determine what size I needed. That aside, I used the knee... See more
Company replied
Verified
Was looking forward to receiving the knee sleeve. The problem with the sleep was that the elastic support did not work for me as I had an allergic reaction to the band. It left markings on my leg and... See more
Company replied
Company details
- #10 of 17 best companies in Medical Equipment Manufacturer
- #21 of 29 best companies in Medical Supply Store
Written by the company
Since 1965, Brownmed has been dedicated to providing innovative wellness and recovery solutions that help people feel better, recover faster, and live well. We take pride in our long history of creating products that improve health and enhance quality of life. As a family-owned business, we have locations in Spirit Lake, IA, and Boston, MA. Our mission is to continue developing products that support your wellness journey, whether you're recovering from an injury, managing a condition, or just looking for ways to feel your best. Learn more about us, our story, and our 13 brands of products by visiting our website at https://www.brownmed.com/. Stay connected with us on social media (@brownmedinc) for updates, tips, and more!
Contact info
1300 Lundberg Dr W, 51360-7246, Spirit Lake, United States
- 877-853-5518
- customer.service@brownmed.com
- brownmed.com
4.4
Excellent
440 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Ordering online with them was so easy
Ordering online with them was so easy; the processing time & shipment was minimal and all items received promptly in secure packaging.
I especially like the IMAK eye pillow- already used it and helped calm my sinus headache.
Date of experience: June 14, 2025
Verified
arthritis in hands
i have brought other brands but they don't give the support your brand does, i love your product ,thank you
Date of experience: June 06, 2025
Verified
The Best
I have used this company's short leg cast protector for all three of my foot surgeries. They are incredibly well made, of heavy duty plastic, and are truly totally waterproof. They seemingly never wear out. Much better than what you will find on Amazon; they're worth the few extra dollars.
Date of experience: June 10, 2025
Verified
I love this eye mask
I love this eye mask. If fits perfectly without being too tight. It also has a much better band around the head, instead of a skinny elastic part.
Date of experience: June 10, 2025
Verified
Good quality knee braces.
Good quality knee braces. I ordered two.Received braces in mail with no delays . Would recommend to other people!
Date of experience: June 08, 2025
Verified
Packaged securely
Packaged securely, obviously new product, and delivered when promised. Order early in the week for two-day express shipping.
Date of experience: June 05, 2025
Verified
Knee sleeve disappointment…
Was looking forward to receiving the knee sleeve. The problem with the sleep was that the elastic support did not work for me as I had an allergic reaction to the band. It left markings on my leg and irritation. Otherwise it felt like it had good pressure on the knee but could not wear it.
Date of experience: May 25, 2025
Reply from Brownmed, Inc.
Hello Maria,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience. The silicone band is included to help keep the sleeve securely in place, but we understand that some individuals may have sensitivities they’re unaware of until a reaction occurs.
We appreciate you noting that the sleeve provided good compression otherwise. Our customer service team will be reaching out to you directly regarding a refund.
Your comfort and satisfaction are important to us, and we truly appreciate your input.
Verified
Great Service, Good Product
Knee support sleeves arrived quickly.
Before ordering, though, the size guide could have been made easier to find. I eventually was able to determine what size I needed.
That aside, I used the knee sleeves for a while before writing this review. I have debilitating arthritis in my knees. The sleeves soothe and support and really do make a difference!
Date of experience: March 25, 2025
Reply from Brownmed, Inc.
Hello Florence,
Thank you so much for the thoughtful review! We're glad to hear your knee sleeves arrived quickly and, more importantly, that they’re helping provide relief and support for your arthritis. That’s exactly what we hope for.
We also appreciate your feedback about the size guide. We’re always looking for ways to improve the customer experience, and we’ll definitely take that into consideration.
Thanks again for taking the time to share your experience!
Verified
Comfort
Helps with arthritis comfort and swelling.
Have used for years
Date of experience: May 16, 2025
Reply from Brownmed, Inc.
Hello,
Thank you for your review! We're so glad to hear the product has continued to help with arthritis discomfort and swelling over the years. It means a lot to know it's made a lasting difference for you.
We appreciate your continued support and thank you for your business!
Verified
Response was quick
Response was quick, appreciated situation and offered options. My reply was turned around and provided an excellent response.
Date of experience: May 19, 2025
Reply from Brownmed, Inc.
Hi Charles,
Thank you so much for the kind review! We're happy to hear our team was able to respond quickly and provide the support you needed. We always aim to offer helpful solutions and timely communication, so it's great to know that came through.
We truly appreciate your feedback!
Verified
So so
No one answered the phone and no instructions in the foot wrap. Gloves are ok, I was hoping for a little lighter compression glove not so thick. I won’t order again till I can talk about the product. Thank you
Date of experience: May 15, 2025
Reply from Brownmed, Inc.
Hello Irene,
Thank you for sharing your feedback. We apologize for any inconvenience caused by our customer service being unavailable over the weekend, which likely explains why your call wasn’t answered.
Rest assured, a member of our team will be reaching out to you today to provide assistance.
We appreciate you taking the time to let us know about your experience and look forward to speaking with you soon!
Verified
I learned about the eye mask at a…
I learned about the eye mask at a recent Tradeshow and wanted to have additional masks available for travel. Love the product!
Date of experience: May 14, 2025
Reply from Brownmed, Inc.
Hello Jeff,
Thank you so much for the 5-star review! We're thrilled to hear you discovered our IMAK Eye Pillow at a recent tradeshow and that it's become a go-to for travel. We love knowing it's making a difference in your routine. Safe and relaxing travels ahead!
Verified
Great ice pack
Company is good the product could have better ice packs that insert into the wrap
Date of experience: May 10, 2025
Reply from Brownmed, Inc.
Hi James,
Thank you for your feedback. We’re glad to hear you like the wrap and had a good experience with our company! We appreciate your note about the ice packs. We’re excited to share that a new and improved version of our Polar Ice packs is launching in just a few months. Stay tuned. We’d love for you to try it out and feel the difference!
I ordered 2 knee sleeves
I ordered 2 knee sleeves. They were terrible. They do not stay up AT ALL. went to return them and found out you have to pay to return them!! That must be why you have to pay for returns.... because the product is terrible quality! never do busy with them again nor would I EVER recommend them to anyone. Go to your local walmart, they probably have been quality and you can return them for free!
Date of experience: May 15, 2025
Reply from Brownmed, Inc.
Hello,
We’re sorry to hear the knee sleeves didn’t work out for you that’s certainly not the experience we aim to provide.
Our customer service team has been in touch, and we just wanted to reassure you that a full refund is issued once the product is returned. We understand that return shipping costs can be disappointing, and it’s something we’re actively reviewing to make the process better for our customers.
We truly appreciate your feedback and will be passing it along to our team as we continue working to improve. Thank you for giving us a try, and we’re sorry to hear we missed the mark this time.
– The Brownmed Team
Verified
The carpal tunnel gloves are great.
Date of experience: April 18, 2025
Reply from Brownmed, Inc.
Hi Greg,
Thank you so much for the great review! We're thrilled to hear you love the carpal tunnel gloves. If you ever need anything else, just let us know!
Verified
Verified
It worked as advertised.
Date of experience: April 01, 2025
Verified
Great product
Good quality product at a reasonable price and fast shipping
Date of experience: March 14, 2025
Reply from Brownmed, Inc.
Hello,
Thank you for your kind words! We’re glad you’re happy with the quality and speedy shipping. If you need anything else, just let us know!
Verified
Reduces pain - increase mobility
I did a search for best compression gloves for arthritis, and Brownmed active gloves topped the list. However, they weren' available through Amazon. They only had a size large in stock. I was concerned if I went through the company directly that it might take time for me to receive the gloves, but I was surprised that they came within less than a week.They are much more supportive than the other compression gloves I've tried before. With both rheumatoid and osteoarthritis, I appreciate how they reduce my pain and increase my mobility.
Date of experience: March 09, 2025
Reply from Brownmed, Inc.
Hi Elizabeth,
Thank you so much for sharing your experience! We're thrilled to hear the Brownmed Active Gloves are making a real difference for your arthritis pain and mobility. We understand how important timely delivery is, so we're glad they arrived quickly and met your expectations. If you ever need assistance or have questions about sizing or other products, we're here to help!
Verified
Great product
Great product! Fast shipping.
Worked wonders for my hands.
Date of experience: March 16, 2025
Reply from Brownmed, Inc.
Thanks so much for the awesome review, George! We’re really happy to hear the product worked wonders for your hands and that you enjoyed the fast shipping. If you ever need anything else, just let us know!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.