Britannia Rescue Reviews 23

Slow to arrive. I was advised that the recovery vehicle would take about 2 hours to arrive; in previous recoveries I was advised a 1 hour wait. The recovery vehicle arrived after 90 minutes, 30 minutes before the advised time but 30 minutes after my expected time.

Date of experience: July 01, 2025

Excellent service. Broke down on Motorway and trying to catch a ferry.
Tow off motorway and diagnostic check. Took us to get parts and repaired. Saved our holiday

Date of experience: July 04, 2025

speedy answer to phone call
quick arrival of breakdown service

Date of experience: July 03, 2025

Straightforward system: Customer phones BR; a few questions to answer; estimated time of Rescue;
probable phone call from operative saying how near to
motorist he/she is - are there any women operatives, or
would that threaten male pride? Ha!

Date of experience: June 30, 2025

Left for 7.5 hrs in the middle of saddleworth moor in 30 degrees with a dog. 2 recovery trucks sent. 1st wouldn’t take me as they said they only came to try and fix the car. 2nd was sent to incorrect location and took an extra 3 hrs to arrive. Will be leaving and never use again

Date of experience: June 30, 2025

My call was handled by a real person who at every stage did what they said they would do, rang me every 30mins to check on me and update me and the rescue lorry driver was excellent.

Date of experience: July 01, 2025

Will the recovery agent had a cheerful disposition, arrived promptly, sorted the problem.

Exceptional all round team effort

Well done sincerely D Ryan

Date of experience: July 01, 2025

Helpful customer service excellent, advisor checked every 30 mins to see if we were OK, recovery lorry came earlier than expected, and as a Saturday evening they picked my car back up from my home to take it to a garage, so grateful

Date of experience: June 30, 2025

Rescue vehicle arrived within 30 minutes to tow my car home. Will also be available to tow my car to a garage. I have used Britannia Rescue for many years and can thoroughly recommend their excellent service.

Date of experience: June 30, 2025

Call handling excellent as was speed of recovery assistance. It made the whole stressful experience of breaking down which left the car immobile much more bearable

Date of experience: June 30, 2025

Called Britania at 11.49 to advise my car would not start. Asked if I had any medical issues and advised I require to take medications which were due by 13.00 hours.
11.57 Text from Britannia with claim number.
13.03 Advised Hinton Garage had been allocated for claim and call out
13.05 Sent Info for update on the situation, however this was on an app which I do not have!
13.55 Hinton finally arrived. They had only been advised of the call out by Britannia in the last 30 minutes.
I was a lone female, all be it, it was daytime and on a main road. However they took no notice of the fact that my medications were extremely important.
NOT GOOD ENOUGH BRITANNIA I will be advising LV Insurance that I will not be renewing the policy.

Date of experience: June 27, 2025

My daughter had the misfortune to hit standing water during the heavy storms in Kent and flooded her engine. She contacted Britannia at about 11pm and stressed she was female, on her own and blocking one lane of a dual carriageway.

Despite the excellent efforts of the Britannia call centre staff, they could not get their recovery agents to attend and she was still there at 3am. Luckily the Police managed to persuade another recovery team to help her and she got home at 3.50 am, but she had to pay them £80. I should point out that at least 10 other vehicles needed recovery from the same spot and none of them had difficulty finding agents to do the work.

I spoke to Britannia the following morning and they admitted they just could not get their agent to answer their calls. This must call into question the quality of the agents they are using which is very worrying for all of us.

I have been a Britannia member for over 30 years and have always been very pleased with their service. However, in this instance when we really needed their help they failed miserably.

We have to stress we have nothing but praise for the call centre staff who kept in contact with my daughter every 20-30 mins and indeed offered me £50 compensation when I spoke to them. All well and good, but my daughter is still £30 out of pocket and they never recovered or rescued her!

If Britannia wish to contact about this case that would be most welcome. The case ref isLVG=15869625 and my policy number is 768724

Date of experience: June 13, 2025

Prompt and professional

Date of experience: June 26, 2025

Did exactly what they said they’d do, very efficient & just all-round brilliant service from everybody

Date of experience: June 26, 2025

I returned from holiday to find my car brakes had seized and I was unable to move it at all. The car fits pretty tightly in the garage with only about two feet of space on one side and about one foot on the other side.
The first recovery agent was unable to free the brakes and could not get it out of the garage.

Britannia arranged for a specialist tow vehicle to call out to remove the car and take it to a local garage.

I am extremely pleased with Britannia's response and cannot praise them enough for arranging everything.

Date of experience: June 24, 2025

Snapped timing belt, the rescue driver was brilliant, turned up quickly and got me and my car home fast.

Date of experience: June 25, 2025

Breaking down is never good, but it is good to deal with a company you can trust and look after you from start to finish.

Date of experience: June 25, 2025

Flat tyre and problems with the spare. Britannia offered a technician to help out a recovery. We opted for recovery. They arrived within the time they said and quickly recovered the vehicle. The recovery operator was really experienced and friendly.

Date of experience: June 24, 2025

Great home breakdown service from Britannia Rescue.

Date of experience: June 24, 2025

Great service, prompt response and friendly staff

Date of experience: June 24, 2025