Appalling behaviour from owners
Upon arrival at the centre, my partner was courteous and asked if it would be okay to store his personal gun case on a bench inside, which he was told would not be a problem. However, things took a negative turn when he harmlessly shot his friend when walking out to the game and was subsequently pulled aside by the owner and issued a warning. This interaction led to my partner to offering feedback about the poor delivery of the safety brief and expressing concern over the fact that there were children running around in the safe zone with loaded guns and shooting during the brief — a safety issue that was not adequately addressed. Instead of accepting this constructive criticism, the owner appeared to take offense and seemed to target my partner for the rest of the day.
Later, during a break, my partner returned to the building to safely store his personal airsoft gun back in its case. He was concerned about leaving his £1500 gun mixed in with the hire equipment, but when he tried to store it, the owner objected, despite a previous confirmation that it was acceptable. During this exchange, the owner was overheard referring to my partner as a “f***ing ****hole.”
When my partner later expressed his frustration to the owner's wife serving food, using similar language in return, he was called a “sad sad man” for bringing his own airsoft gun to an airsoft site, and was further belittled with comments suggesting he thought he was “the big I am” because of he bought his own equipment. This behaviour was completely uncalled for and demeaning.
The situation escalated when my partner was told he needed to leave the premises. As he was preparing to leave, he attempted to clear the air with the owner's wife and explain the situation, asking to discuss the matter like adults. Unfortunately, this led to further tension, and my partner was threatened with police involvement for leaving the site — though there were no grounds for such an action.
Date of experience: November 16, 2024
