Brilliantshoes Reviews 4

I ordered 6.5 wide -- the shoes that arrived are very narrow 8cms( my feet are 11cms
Only option is for very expensive postal return to China --
company offered 10% refund to keep the item This is inadequate ! I am requesting a substantial increase .
The mistake is obvious

I am very very disappointed -- the shoes would have been perfect pretty flats for my daughter's wedding. !

Date of experience: June 10, 2025

The company are in China, so refund is not free as you have to pay postage and packaging. Don’t be fooled by their misadvertising. That said, the shoes I ordered were good.

Date of experience: June 03, 2025

I ordered a pair of shoes size 38 ‘wide’. When they came I would have been happy with them, but they were size 39. I asked for them to be replaced by the correct size but was told that if you ordered ‘wide’ they sent the next size up. I was not happy about this and but only way to get my money back was by returning the shoes to an address in China at an exorbitant postal charge for which I would be responsible. I’m not happy about this. A shame as the correct size would have been fine.

Date of experience: March 16, 2025

I ordered a size 5(38) unfortunately they send me a size 6(39). I tried to find my emails to let them know, I had X amount of days to return them (this was over Xmas) so I had to send them back. I did find an email eventually after much searching on their fb site to tell them. I sent them back to address on the front of the packaging. I put a letter inside with reference numbers. Never heard anything. No responses to emails or letter. Someone opened it at the warehouse and must have read it, I’ve lost my money and I’ll never see it again. I won’t buy from this company ever again. As there is no after customer service and no one to contact. I felt frustrated that there was no way of successfully contacting them. 😡

Date of experience: December 20, 2024