The technician Brightspeed sent to install my equipment was knowledgeable and explained what he was going to do before he did anything. He gave me options as to where the equipment could be placed. Th... See more
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Corey has serviced our house before for Brightspeed and is amazing. He is very knowledgeable, professional, and friendly. He was able to figure out the problem immediately and resolve within the hou... See more
Connection is spotty every now and then. Within first week had to do a full restart. My biggest gripe is their desktop and mobile app user experience. It is an absolute POS. The internet quality is th... See more
Our tech was GOLD 5 star for service, dedication to do it right, friendly and professional. Zach was awesome sauce and we could never thank him enough. The customer service team on the phones is a... See more
Company details
About Brightspeed
Written by the company
Brightspeed provides businesses and residents with the fast, reliable fiber internet connections they need to work, learn, play, and thrive. We believe in a future where connected communities help create a more fulfilling lifestyle. We’re also local members of the community, just like you!
So, if you’ve done an internet speed test that let you down, we’re here to fix that! Brightspeed is delivering speeds for every need by building smart, fiber optic-based networks in cities and towns that are desperate for more internet options all across the U.S.
Brightspeed delivers lightning-fast fiber internet with:
- Simple, straight forward pricing
- No annual contracts
- No unnecessary bundling
A dedicated line directly to your home also means no sharing your bandwidth with your neighbor, so you can access fast internet speeds whenever you need. Whether you’re an empty-nester who wants a reliable WiFi connection for email, internet and phone; or an experienced gamer who needs solid high-speed internet you can rely on; we’ve got you!
Interested in learning more? Click here to check availability in your area.
Contact info
United States
- brightspeed.com
Internet outage.
On July 5th our neighbor contacted us at about 6:30pm to ask if we had internet. We weren't home at the time and they had just gotten home, so we don't know when it went out. The main problem was we couldn't call Customer Service to find out what was going on because it was after hours. The online chat wasn't any help either. We had no internet until about 11am on July 6th. No reason was sent to anyone what happened. Are we getting any kind of credit on our bill?
Date of experience: July 05, 2025
Internet good; user experience bad
Connection is spotty every now and then. Within first week had to do a full restart. My biggest gripe is their desktop and mobile app user experience. It is an absolute POS. The internet quality is the only redeeming aspect of Brightspeed.
Date of experience: July 06, 2025
Horrible services and customer service…
Horrible services and customer service called because fiber optic and I cancel my 3 month trial horrible place to get internet wouldn’t recommend no one to try it
Date of experience: July 05, 2025
3 weeks without a phone then have phone…
3 weeks without a phone then have phone service for two weeks and the network is down for two days don’t know how this company stays in business
Date of experience: July 06, 2025
The fourth time your boys showed up…
The fourth time your boys showed up they seem to have gotten everything correct. They were very professional and respected our property while doing the installation.
Date of experience: June 27, 2025
No working internet
Was doing your 30 day trial. And the last day and a half have not been able to use. If I was paying for it I would be very upset. Please CANCEL my Internet services. Thankyou.
Susan Haas.
Date of experience: July 06, 2025
Moving the optical cable 6 feet myself..
The day the cable was installed, it was so hot, it was not feasible to properly route the cable as that would involve working in the attic. I understood and ask the installer if I could reroute the cable when the weather was cooler. It made sense to him. So, my question is, since the move involves moving the cable less than 6 feet, can I unplug the optical cable from the modem and move the cable the 6 feet behind a wall and reinstall the optical cable to the modem myself?
Date of experience: June 20, 2025
Install tech kudos!!!!
The young gentleman who came to install was absolutely amazing! He was so respectful, kept us updated with every step and was so kind! Kudos to our install tech!
Date of experience: July 05, 2025
Technician was super quick and friendly
Technician was super quick and friendly
Helped with all questions without hesitation
Date of experience: July 05, 2025
12/10 for Scott on installation
Scott that came to do my installation was great! 12/10
Date of experience: July 05, 2025
The running of the cable to my house…
The running of the cable to my house was absolutely the worst I’ve ever seen in my life. They don’t have it connected to the correct street box. but instead way the hell down the street. So they could run a longer cable to make more money for themselves. When they ran it up to my house, they never called anybody to Mark previous lines. They took the longest route around my house to put the line in and cut my dog fence, electronic one. And where they put it up to my house, they broke away my downspout and my edging instead of doing it properly. They also buried at least 75 feet of cable next to my house in a hole Where they wrapped up the cable and literally stomped on it with their feet to get it into the ground to say I’m not impressed is putting it mildly. As for Jerome, who came and finished the job on the interior of the house did an excellent job. He was very professional.
Date of experience: June 18, 2025
Finally working better
The tech was very knowledgeable and helpful. Understood my problem and had it fixed in hardly no time. Have had lots of problems with my Internet but since Bright speed has took over it has improved. My Internet seems to be working better now than it ever has.
Date of experience: July 02, 2025
No phone dial for 5 days putting people at high risk.
No phone dial for 5 days, and not for the first time. A high risk situation for shut-ins and the elderly dependent on phone service. Brightspeed is systemically DEI incompetent. Ditto is infected with a total disregard and indifference towards customers. There are no Brightspeed facility connections available in my area, nor is there an ability to make contact with local tech crews. Brightspeed's worthless internet chat "Help" repeatedly gave days old and inaccurate updates, concluded "No more information available", and merely instructed people to contact (by phone) its customer service. In the past Brightspeed has lost the Internet connection in my area for as long as a week, before a crew was found with the technical ability to rectify the problem. =Arrogant Brightspeed, the worst service ever. One star is far too good.
Date of experience: June 27, 2025
Terrible customer service and terrible…
Terrible customer service and terrible quality of service.
Date of experience: July 05, 2025
If I could give 0 stars I would
If I could give 0 stars I would my bill is paid in full and have been without internet for 7 days the support team claim they can’t do anything….they sold me fiber when I already had it but still no service the floor supervisors were no help they just rush you off the phone. I’m HOA President in my neighborhood we are all cancelling this has been an horrible experience
Date of experience: July 01, 2025
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