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I haven't had any issues with the orders I've placed It has always arrived on time and well packaged. I'm really gratefull to be a customer of brazil keratin. Ive been using cirugia plastica for ab... See more
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I placed an urgent order expecting to receive the product within a week. Unfortunately, it’s been over 20 days, and the package was still stuck in Brazil just two days ago. Nowhere on the w... See more
Company replied
Verified
Tudo chega embaladinho, tudo organizado no tempo estimado. Atendimento excelente. Com certeza vou comprar meus produtos sempre com vocês! Everything arrives packed, everything organized in the estim... See more
Company replied
Verified
I placed my order in The USA and got my Brazilian Keratin within 10 days from Brazil. Amazing package and UPS was right on time. The prices at their website are affordable and the variety of presentat... See more
Company replied
Company details
- #33 of 45 best companies in Cosmetics Store
Information provided by various external sources
We sell luxury Brazilian Cosmetics. We choose to work with the best Brazilian premium beauty products.
Contact info
33131, Miami, United States
- 1-866-245-2707
- hello@brazil-keratin.com
- brazil-keratin.com
4.1
Great
276 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
I haven't had any issues with the…
I haven't had any issues with the orders I've placed
It has always arrived on time and well packaged. I'm really gratefull to be a customer of brazil keratin. Ive been using cirugia plastica for about 3 years and it leaves my hair manageable and I can do my hair quicker than if I don't have the treatment. My hair is very curly and having this treatment prevents me for using a lot of flat iron that is very dangerous is you use it a lot.
Date of experience: June 20, 2025
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Disappointed with Shipping Delays and Lack of Transparency
I placed an urgent order expecting to receive the product within a week. Unfortunately, it’s been over 20 days, and the package was still stuck in Brazil just two days ago.
Nowhere on the website did it disclose that this is a dropshipping operation. They appear to operate from outside the U.S. while using a Florida mailbox tied to a real estate office and a VOIP number that doesn’t even have a proper voicemail—just a generic message saying the client isn’t accepting calls.
Instead of using email for communication, they sent text messages without permission, and I didn’t receive any real response until I escalated the issue to PayPal.
This experience does not reflect the standards I expect from a U.S.-based business. I would not order from them again.
Date of experience: June 23, 2025
Reply from Brazil Keratin
Hello!
Thank you for your feedback and we are very sorry for your dissatisfaction.
So that we can better understand what happened and offer you the necessary support, please contact our team on +1 954 633 8079.
We will be happy to assist you and answer any questions you may have.
We look forward to hearing from you!
Wanessa B.
Verified
I recommend it
I recommend it, it worked for me, I am very happy to have made the purchase.
Thank you so much.
Date of experience: May 29, 2025
Reply from Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Verified
Terrible!!!!!
Terrible!!!!!!
DO NOT TRUST THIS COMPANY!!!!!
They take ur money and NEVER send the product!
And try to make look stupid
Date of experience: May 22, 2025
Reply from Brazil Keratin
Hello, how are you?
We have checked that your package was delivered on 06/06 and we hope that everything arrived correctly. We sincerely regret the delay caused by the carrier.
If you have any questions or need help, our customer service team is available via WhatsApp: +1 954 633 8079. We will be happy to assist you
Pamela A.
Verified
I didn’t see any changes in my hair…
I didn’t see any changes in my hair texture instead makes my hair clean. For me it’s more like a clarifying shampoo and conditioner
Date of experience: May 06, 2025
Reply from Brazil Keratin
We're sorry to hear that the product didn't meet your expectations. Thank you for sharing your experience with us, this kind of feedback is very important so that we can continue to improve.
Although the product has been formulated to treat hair texture, we understand that each hair can react differently. If you'd like, we'd be happy to help you find a line that best suits your hair type and the results you're looking for.
Count on us.
Pamela A.
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Verified
Reply from Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Verified
Love It Best Product Best Experience
Love It Best Product Best Experience
Date of experience: April 14, 2025
Reply from Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Verified
Reply from Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Verified
Thank you for a good product
Thank you for a good product. Good service fast deliver thank you.
Date of experience: December 31, 2024
Reply from Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
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Verified
You guys send me the wrong suncream I…
You guys send me the wrong suncream I ask for the sun cream médio! You guys send me the normally one
Date of experience: December 27, 2024
Reply from Brazil Keratin
We want to understand what happened so that we can help you in the best possible way. Our team will contact you shortly to discuss what happened. We are available and committed to resolving this situation together.
Pamela A.
Verified
Reply from Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Verified
Super fast shipping and amazing product!
I was surprised by how fast they shipped this product and got to me! It was in great condition and smelled amazing. It was packaged carefully, you can tell this company cares about its customers.
Date of experience: December 18, 2024
Reply from Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Verified
Reply from Brazil Keratin
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
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Verified
Happy Customer Appreciation
Products came very well packaged and no leaks. Also came quickly.
My hair feels significantly different after only one use.
Date of experience: November 04, 2024
Reply from Brazil Keratin
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Wanessa B.
Verified
Perfect!!!!
Date of experience: October 14, 2024
Reply from Brazil Keratin
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
Verified
That you receive what you order
I will let you know how product works..I was pleased to receive product in a timely mannor. I will be intetested in other products.
thank you!
Linda
Date of experience: September 15, 2024
Reply from Brazil Keratin
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
Verified
Awesome
Awesome, I live in Dubai and brazil keratin shipped the order very fast from brazil.
Date of experience: September 14, 2024
Reply from Brazil Keratin
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
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Verified
Excellent Product
My hair was falling out and my head very itchy and your product helped greatly with the problem. Thank-you
Date of experience: September 14, 2024
Reply from Brazil Keratin
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
Verified
It arrived quickly
It arrived quickly, and I am very satisfied with it
Date of experience: September 08, 2024
Reply from Brazil Keratin
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
Verified
The service and speed of delivery are…
The service and speed of delivery are excellent. I am from the Kingdom of Saudi Arabia ❤️🔥❤️🔥❤️🔥, but please handle the product carefully. It came to me slightly open and leaked, but I think it is from the shipping company. Customer service is wonderful. I love you and your products❤️❤️❤️.
Date of experience: September 05, 2024
Reply from Brazil Keratin
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
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