I've been waiting for a card for 22 days to cash my paycheck. I'm unable to transfer funds to any of my accounts or debit cards. Customer service is horrible. I've emailed them proof of the error me... See more
Company replied
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Branch is great be stopped deposited money in my other bank my only complaint is not all bills show up as spent right away ,but that’s probunly creditors not charging right away ? My honest opinion th... See more
Branch has been a great experience for me so far! My company started using it not long ago and it's been awesome so far. Branch makes it a great banking experience with everything from the cleanliness... See more
Got invited to join Branch via a link. Link took me to website that had bad coding to get app. Contacted support@branchapp expressing the issue. Got a Zendesk automated canned reply. I can not trust a... See more
Company replied
Company details
- #28 of 28 best companies in Bank
Written by the company
Branch is a mobile-first technology that provides financial flexibility for hourly employees.
Contact info
Minneapolis, United States
- hi@branchapp.com
- branchapp.com
2.3
Poor
191 reviews
Replied to 58% of negative reviews
Typically takes over 1 month to reply
DON'T DEAL WITH THEM.
I've been waiting for a card for 22 days to cash my paycheck. I'm unable to transfer funds to any of my accounts or debit cards. Customer service is horrible. I've emailed them proof of the error messages I received and nothing.
I would give 0 star if I could!
Date of experience: June 02, 2025
Reply from Branch
Hi Diodio,
We are sorry to hear about the experience you are currently having with our app. We understand the importance of being able to use you funds immediately. I'd like to provide you with a link to our Help Center, specifically around re-ordering your card. This Help Center will also be able to assist you in other ways to access those funds. And finally, if you use the chatbot on the Help Center you should receive faster service from our agents then waiting on email.
Please follow the link below:
https://support.branchapp.com/hc/en-us/articles/360056411012-How-do-I-order-a-Branch-debit-card
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I have paid the due but it didn’t…
I have paid the due but it didn’t updated again I have paid the due then updated for this payment I have lost 8k over this app there is not response in this appp
Date of experience: May 19, 2025
Reply from Branch
Hi Rahul,
We’re sorry to hear about your experience.The fastest way to get your concerns resolved would be to open an in-app support chat so an agent can escalate your concerns.
Verified
Reply from Branch
Hi there,
We’re so happy to hear you enjoy our customer service; thank you for using Branch!
Verified
The customer service agent that I dealt…
The customer service agent that I dealt with help me out when nobody else could and that's what stands out as five stars
Date of experience: April 04, 2025
Reply from Branch
Hi Jamieson,
We’re so glad we could help resolve your issue. Thanks for using Branch!
Verified
Was very satisfied with the quickness…
Was very satisfied with the quickness of resolving my request.
Date of experience: April 04, 2025
Reply from Branch
Hi Valerie,
It’s so great to hear you were pleased with your support experience! We always strive to deliver speedy, consistent support. Have a nice day!
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Verified
She was very quick to help and had a…
She was very quick to help and had a fast solution to my problem
Date of experience: April 07, 2025
Reply from Branch
Hi Rai’ Ven,
Thanks for the review! We’re always happy to help.
Verified
VERY WELL!!!!
Date of experience: April 04, 2025
Reply from Branch
Hello,
We’re so glad to hear you’re enjoying Branch—and we’re always here if you need us. Have a great day!
Verified
I have my card and it's active
Date of experience: April 06, 2025
Reply from Branch
Hi Marlene,
Thanks for the review! We hope you enjoy using Branch!
Verified
Reply from Branch
Hi Sandra,
That’s great to hear! Thanks for using Branch!
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Verified
It takes much too long to speak to an…
It takes much too long to speak to an agent.
Date of experience: April 04, 2025
Reply from Branch
Hi Claude,
Sorry to hear you’ve been waiting; if you open an in-app support chat with one of our agents, this is typically the quickest way to have your concerns addressed.
Don’t believe branch
Got referred by them believed lost money now I’m here trying to help others not make my mistake and how I find answers
Date of experience: April 05, 2025
Verified
Reply from Branch
Hi Juan,
Thanks for the kind review! We’re so happy we could help.
Verified
To love my job with respect
To love my job with respect, understanding all rules and regulations to be a good ambassador industrial
Date of experience: April 04, 2025
Reply from Branch
Hi Mohammed,
Thanks for the kind review! We hope you’re enjoying using the Branch app.
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Verified
Reply from Branch
Hi Virgil
We’re glad to hear about your experience! If you ever need more help, you know where to find us.
Verified
My issue was resolved quickly
My issue was resolved quickly. Thank you!
Date of experience: April 04, 2025
Reply from Branch
Hi G.S.,
Thanks for the kind review! We’re happy to help!
Verified
It was very good experience
What was very good experience with your people
And lots of professional good experience
Thank you 👍
Date of experience: March 28, 2025
Reply from Branch
Hi Lisa,
Thanks for the review! We’re so glad you’re enjoying your experience with Branch
Got invited to join Branch via a link
Got invited to join Branch via a link. Link took me to website that had bad coding to get app. Contacted support@branchapp expressing the issue. Got a Zendesk automated canned reply. I can not trust a company that responds to an expressed issue with a smokescreen.
Date of experience: March 25, 2025
Reply from Branch
Hi Noel,
Thank you for reaching out to support; we’re sorry to hear you’re having trouble downloading the app. Please rest assured that if you have reached out to our support, someone will respond to you soon.
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Branch is a horrible service
Branch is a horrible service! Not a real bank and they are starting to steal money! Please be aware and get rid of these pay apps now!! You will pay later I promise
Date of experience: March 27, 2025
Reply from Branch
Hi Diara,
We’d like to help improve your experience. If you’re having an issue with your account, please open up an in-app support chat so one of our agents can help you.
Reply from Branch
Hi there,
We’re sorry to hear about your experience. If there is a specific issue we can address for you, please open an in-app support chat so one of our agents can help you.
The card company owes me close to 500…
The card company owes me close to 500 an it’s 2 months later an I still don’t have it the lady was so rude an didn’t want to transfer me to a supervisor
Date of experience: March 04, 2025
Reply from Branch
Hi Jackie,
We’re sorry to hear about your experience. To have your issue resolved in the quickest manner possible, we recommend opening an in-app support chat with one of our agents.
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