Very upset
Very upset. I bought a Boulies chair in July 2019 and had it for nearly 6 years, it was wonderful.
I decided to buy another as I built a garden office, so wanted it to match the colour scheme.
On the 21st of May, I received the chair. However, the base had pierced the box and had clearly been dragged on hard ground, scraping the paint off and damaging the metal base. Not a problem, I'll email customer support. They were very helpful, offered me £10 as an apology and to send out another base. I declined the £10 as I'm more than happy to pay the full price, just as long as I get the chair as advertised.
I then received the new seat base on the 26th of May. The box wasn't damaged and the base was bubble wrapped well. HOWEVER, again, this base looked as if it had been dragged and damaged. So someone either in packing or before has damaged this.
Again, I contacted support. They now offered me £20 as an apology. I told them I didn't want another base because I will be stuck with 2 of them. Of which I will have to drive 1 hour to the tip, costing me in time and fuel.
Now I'm stuck with two damaged bases.
Very very disappointed with this service. I went for Boulies because I liked their chairs and don't want to go for something like Secret Lab. But next time, I will.
Not trying to deter anyone from buying a Boulies chair, but warning you of the experience I have had.
Date of experience: May 21, 2025
