Verified
This was a truly perfect experience. I made my reservation last minute needing a 4:30am pickup to take my wife and me to LAX, about 45 miles. The driver showed up on time in a pristine car, he was al... See more
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Ivan and Tony made my experience so seamless and ensured my event ran smoothly and even came to confirm everything went well. They were so accommodating and every car was so clean and nice with driver... See more
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No one should use this service. When the driver arrived at set down he demanded $200 as a “waiting fee”. This was not disclosed in advance. The company has at first lied and said this never happened... See more
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I can't say enough about the awesome experience I had. I reserved a pickup from SFO, and despite my flight being delayed, my chauffeur was already aware thanks to Bookinglane's flight tracking system.... See more
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Company details
- #16 of 23 best companies in Transportation Service
- #5 of 5 best companies in Limousine Service
- #3 of 4 best companies in Taxi Service
- #1 of 1 best companies in Transportation Escort Service
Written by the company
Welcome to Bookinglane - Your premier limo and chauffeur service platform for any of your transportation needs. Discover the epitome of luxury travel with Bookinglane, your trusted provider of world-class limo and chauffeur services. Whether you're embarking on a corporate trip, arriving at the airport, or seeking an unforgettable tour experience, our dedicated team is here to exceed your expectations. At Bookinglane, we take immense pride in curating an impeccable fleet of premium vehicles, including top-of-the-line limousines, to ensure your travel is not only comfortable but also exudes sophistication and style. Our top-rated chauffeurs, masters of their craft, are dedicated to providing exceptional white-glove service, ensuring your journey is smooth, reliable, and personalized to meet your preferences. Experience seamless airport transfers as our professional chauffeurs greet you upon arrival and take care of your every need. For corporate travelers, our immaculate service reflects the professionalism, discretion and image your business deserves. When it comes to tours, Bookinglane offers a bespoke experience, taking you to the most captivating destinations with our expert chauffeurs as your guides. Discover the next level of luxury limo and chauffeur services with Bookinglane. Trust us to redefine your travel experience with our unparalleled professionalism, reliability, and attention to detail.
Contact info
447 Sutter St, 94108, San Francisco, United States
- +1(415) 384-5039
- info@bookinglane.com
- bookinglane.com
4.4
Excellent
141 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
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Verified
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Verified
Pro Drivers, Gorgeous Cars, and ON TIME
This was a truly perfect experience. I made my reservation last minute needing a 4:30am pickup to take my wife and me to LAX, about 45 miles. The driver showed up on time in a pristine car, he was alert (not like me) and super helpful. After our trip, he was waiting for us in the middle of the mayhem at the International terminal, he carried our luggage to the car like he was part body builder and part juggler, and then he expertly weaved through the insane traffic, getting us home safe and sound. A true superstar.
Date of experience: April 06, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Verified
My driver was super timely and…
My driver was super timely and personable!
Date of experience: March 20, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Their Driver was very rude with me
Their Driver was very rude with me, when you pay a premium amount, you do not expect this. He came late and when I asked for the reason, he started shouting on me!
Date of experience: March 18, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
We take customer feedback seriously and are committed to delivering the highest level of service. However, after a thorough review, we found no record of your booking or any interaction with our chauffeurs. Additionally, Bookinglane does not operate in India, making your claims entirely false.
We are aware of your repeated attempts to harass our company across multiple platforms. Your actions, including this fabricated review, have been reported to Trustpilot and other relevant authorities, with documented evidence of harassment and false claims.
We remain dedicated to serving our real clients with professionalism and integrity. Any further misuse of review platforms will be escalated accordingly.
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Verified
My driver was wonderful!
My driver was prompt, professional and friendly. Highly recommend him!!
Great communication, very clean car and I felt very comfortable with his driving over hwy 17.
Thank you!
Date of experience: March 03, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Dishonest practices. Lecturing their drivers on behalf of dishonest customers as they are the ones in control. Beware
They pay well to their drivers, but they quick to take the pay away. Didn’t work much with this company, and not planning on coming back. Punished my dispatch over a dishonest customer. Completely disgusting
Date of experience: February 13, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
We regret to hear about your dissatisfaction, but it is important to address the inaccuracies in your statements. While you claim to be a 4.99-rated driver, your repeated lateness for scheduled meet & greet services and missed client pickups do not align with the level of professionalism and reliability we require at Bookinglane.
Your failure to meet these fundamental service expectations directly impacted our clients' experiences and, as a result, did not justify continued partnership. Our commitment to excellence means we hold all chauffeurs accountable to high industry standards—something your performance consistently fell short of.
We value honesty, accountability, and exceptional service. Self-assessed ratings do not replace real-world reliability, and we expect our chauffeurs to deliver consistent, high-quality experiences for our clients. Given these repeated service lapses, we made the necessary decision to discontinue our collaboration.
We wish you the best in your future endeavors, but we remain firm in upholding the high standards our clients expect and deserve.
Best regards,
Bookinglane
Verified
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Verified
Great
Great. They came 30 mins early. Very thankful. Great service. We only use them in Disney area. Thank you. Your the best.
Date of experience: February 14, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
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Verified
Driver got lost going to JSX airport…
Driver got lost going to JSX airport luckily we had him pick us up earlier so we didn’t miss our flight. But I hired your driver so this would not happen.
Date of experience: February 14, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Hello,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience experienced during Mr. Shulman’s trip. After reviewing the navigation records, it appears that our chauffeur indeed missed a turn, requiring a U-turn that resulted in a delay of several minutes. While our chauffeurs are professionally trained and we strive for excellence in every journey, we regret that this human error did not meet the high standards we set at Bookinglane.
We understand the importance of a reliable and efficient service. Please know that we are taking your feedback seriously and are looking into additional training methods to ensure our chauffeurs are more familiar with specific routes, including those to JSX Concord Airport/Napa.
Thank you for your patience and understanding as we work to improve our service.
Best regards,
Bookinglane
Verified
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Verified
Super comfortable stress free ride to the airport
He was on time, gracious, and the car was so comfortable! Thank you!
Date of experience: February 13, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Driver didn't show up
Driver didn't show up. I attempted to call and text with no answer. I would not recommend! I will be ensuring I get a refund.
Date of experience: February 07, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Hi Sharon,
We deeply regret the inconvenience you experienced with your reservation. We will ensure your refund is processed promptly, including any associated fees.
At Bookinglane, we are committed to providing reliable service, and we’re taking immediate steps to prevent such situations in the future. We appreciate your understanding and the opportunity to address this matter.
Best regards,
Bookinglane
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Verified
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
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Great
Great — knew more than me about the process! Super friendly and helpful
Date of experience: January 15, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Verified
Car was very clean and comfortable
Car was very clean and comfortable. The driver was extremely nice and conversational.
Date of experience: January 11, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Verified
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
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Verified
If I could give it a zero I would……
If I could give it a zero I would… order a Mercedes travel van and I got a broken down hummer… 25 degrees and the heater in the hummer doesn’t work… literally anytime the driver tried to apply the breaks you could hear the calipers grinding on the rotors… driver tried to overcharge me… I will never use this service
Date of experience: January 10, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Hi Roger,
We are sincerely sorry that your journey with us did not meet the high standards we set for our services. It’s clear that the condition of the vehicle and the behavior of the chauffeur were completely unacceptable, and for that, we truly apologize.
We have taken immediate action by launching a full investigation into this incident. Safety and comfort are paramount to us, and what you experienced is not representative of Bookinglane’s commitment to quality. We have also issued a refund for the inconvenience that you have experienced. We sincerely hope you will consider giving us another opportunity to demonstrate the true quality of Bookinglane’s service. We are committed to restoring your faith in our brand.
Thank you once again for your feedback. It is crucial for us to learn and improve. If there is anything more we can do to assist you or regain your trust, please do not hesitate to reach out.
Best regards,
Bookinglane
Verified
Driver called and text and was on time…
Driver called and text and was on time both at pick up and return. Since that is what I paid for I can give 3 stars. But for the cost, I would’ve expected a bit more. Open the doors, not smell like pot, etc. But the worst part was generally driving at least 10 mph over the speed limit in really crazy traffic. Now I can drive MYSELF that way, but seems like a big liability for him to do so as a hired driver. But, he got me where I needed to be, when I needed to be, and that is all I could ultimately expect.
Date of experience: January 11, 2025
Verified
Our driver Renat was excellent
Our driver Renat was excellent. He was very attentive and responsive to our needs. He was timely and polite. And, a good driver!
Date of experience: January 10, 2025
Reply from Bookinglane - “Limo & Chauffeur Service”
Thank you very much for your feedback. We are looking forward to providing you with our service again!
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