BonLook Reviews 327

i ordered online but its not that great to confusing when purchasing its much better to in the store better service always the girls are there to help you out and also the opticien is there in person and done fast and easy

Date of experience: January 15, 2025

I recently wrote a 5 star review for Bon Look in Oshawa after my shopping experience. However my pick-up experience was the worst glasses related experience I have ever had and has completely changed my opinion on this store. I have been wearing glasses for over 20 years and I know how the arms need to be adjusted to sit right on my face. The optician did not listen to what I was saying and did the complete opposite. 20 minutes of adjustments and each time was worse than the last until I got tired of not being heard and of seeing her frustration with me. I left unhappy with glasses that I don’t feel comfortable wearing and I will not return to this store or recommend it to anyone.

Date of experience: December 16, 2024

Great customer service and great prices for a high quality product!

Date of experience: December 15, 2024

Every time I go to BonLook in Oshawa Mall I have a great experience. Great staff always willing to help

Date of experience: November 29, 2024

The guy who helped me today at center Eaton location fixed my broken glasses, cleaned them and adjusted!!! And all that within 5-10 minutes. I was so grateful, thank you so much the tall man in a mask in center Eaton location

Date of experience: October 26, 2024

I’ve been a customer with BonLook for years and had a decent experience overall with my purchases and the service but this time at a Quebec store specially in Gatineau where I had to go because of insurance reasons the service was very bad and unprofessional .It’s been a month and my kid glasses has not come yet and I keep getting uncertain answers . I will never shop at this location for sure . Bonlook Gatineau you were a very bad at your service and you need a lot of improvement !!

Date of experience: August 31, 2024

The team were extremely kind and helpful, I had to go back a couple of times for small frame adjustments and they were more than happy to accommodate my requests. Great job to the whole team at the Montreal Trust location.

Date of experience: August 16, 2024

So helpful. Aashu in Toronto Eaton Centre went above and beyond. I am so grateful! I live in Calgary and BonLook locations have unfortunately closed in the past few years ... and of course I broke my glasses. Aashu searched and found a frame that would fit my progressive lenses. Fantastic!

Date of experience: August 14, 2024

I had a great time at Bonlook when it came to browsing, purchasing and learning more about my vision and the different things I may need. I had an amazing time with Don at the STC location! She was knowledgeable and kind. I really suggest purchasing at Bonlook.

Thank you :)

Date of experience: July 30, 2024

The eye exam performed by Dr. Victoria Baree fell short of expectations. The optometrist's demeanor came across as abrupt and condescending, leading to undue stress for the patient. The use of rigid facial expressions, inflexible vocal tones, and inflammatory language was deemed unreasonable and discomforting. We do not recommend.

Date of experience: June 04, 2024

The service is impeccable! And the personal they’re very professional and give you all the necessary information about your needs and the promos! Nothing to hide, guaranteed!!
At the Notre Dame boutique, Djibril is the best you can have as a talented consultant for match your personality and the glasses you need to choose! a touch of glamour and kindness is revealed in this charismatic employee for guiding you to the best choices!!
I highly recommend Bonlook, you always can find with them quality, imbattable prices and customer satisfaction.

Date of experience: June 03, 2024

Very good and I appreciated their support. I came back saying my glasses were not as good as expected and they worked with me to find a solution. I ended up need different frames, that met my high prescription. No extra charge. They were totally awesome.

Date of experience: April 19, 2024

Had a wonderful experience at BonLook today. The person who styled me was very kind and patient as we worked through the options. Highly recommend the Square One Mississauga location.

Date of experience: April 01, 2024

Honestly an incredible experience, very professional and helpful. Highly recommend BonLook and their team, the gentleman helping me was so great!

Date of experience: March 14, 2024

My name is marwen And i highly recommend bonlook . Dede , Alexandre, heizer And all the staff , thé québécois optician David And all thé beautifull staff were amazing .
Heizer took care of me And advise for all the product What a great person . Polite , friendly And all the Time smilling.
Thank you i will always keep buying from you because of this great expérience .

Date of experience: February 14, 2024

Went into the store, was waited on quick my wife and daughter along with the salesgirl brought me different pairs to try on. We all decided, paid and left within 20 minutes. Sales girls were professional, polite and very patient. Very happy 😊

Date of experience: January 21, 2024

Bonlook provides amazing design for their frames, that is why I went to them in the first place. Also, I am glad that they did direct billing to my insurance company, it was quick, and easy, my insurance provider approved/ covered the glasses, and eye exam right away. Saturdays are busy so be prepared to wait, but it was worth it, the workers were very helpful in providing all the customers with the proper help needed, even for a busy Saturday afternoon. The eye exam was very thorough and the doctor made me feel comfortable, and he was very knowledgeable. I will definitely be going back to Bonlook in the future.

Date of experience: January 13, 2024

Good service and love the quality of their products

Date of experience: January 14, 2024

The associate was very helpful and informative. She fully explained all aspects of the process and options from lens construction to frame selection.

Date of experience: January 12, 2024

I had a full eye exam - the optometrist was very knowledgeable, took the time to explain everything and showed images, etc. The service was really good, and the store is gorgeous!

Date of experience: November 06, 2023