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Rated 5 out of 5 stars

I have had many shakes in my life time, but the Biome chocolate shakes are fabulous. I like mine on the thicker side, but they taste good, they are filling, and I drink mine early in the morning like... See more

Rated 3 out of 5 stars

The shakes are too sweet and don't mix easily. I have to add kefir or sour tasting equivalent to tone down the horrible sweetness of the drinks. I cannot work out how to cancel my subscription or r... See more

Company replied

Rated 5 out of 5 stars

Everything was handled perfectly with Biome Secret regarding customer service and the online ordering experience. When I initially ordered, I did not realize that I was also signing up auto ref... See more

Rated 5 out of 5 stars

I researched all the so called other diet plans and the ingredients were not half as good as Biome secret. I have been on my weight loss journey for 12 weeks and have lost 21lbs!


Company details

  1. #42 of 67 best companies in Fitness and Nutrition Service
  2. #84 of 140 best companies in Vitamin and Supplements Store

Written by the company

All the vitamins & nutrition you need for weight loss, without tasting like (gr)ass. Biome secret combines 27 essential vitamins and minerals with 42g of protein and 9g of fiber to help you stay on track of your weight goals. The only weight loss shake using clinically backed studies.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

181 reviews

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1-star

Replied to 53% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

Chocolate shake

I have had many shakes in my life time, but the Biome chocolate shakes are fabulous. I like mine on the thicker side, but they taste good, they are filling, and I drink mine early in the morning like 5/6:00 and caves me full until about 3 o’clock. I usually drink them plain, but I’ve added banana bananas, blueberries, and different fruit mix and they taste wonderful.. .

Date of experience: July 05, 2025

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Rated 3 out of 5 stars

Too gloopy and sweet!

The shakes are too sweet and don't mix easily. I have to add kefir or sour tasting equivalent to tone down the horrible sweetness of the drinks. I cannot work out how to cancel my subscription or return an order for a full refund - I will not be able to consume the entire first order let alone the second. Please help!

Date of experience: June 28, 2025

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Reply from Biome Secret

Hi Alison,
I hope you’re doing well. I truly appreciate your honest feedback. I’m so sorry to hear that you didn't like the taste of the shakes and were disappointed with our cancellation and refund process — that’s definitely not the experience we want for our customers.

We’d love the opportunity to look into this further and help make things right. Please reach out to us at support@biomesecret.com so we can assist you directly.

We’re here to help and appreciate the chance to resolve this with you.

Rated 5 out of 5 stars

The products from Biome are great.

Everything was handled perfectly with Biome Secret regarding customer service and the online ordering experience. When I initially ordered, I did not realize that I was also signing up auto refills.

At this time I am not able to receive an order monthly. I would be happy to return what I have to you. There is no issue with the product. I am just not in a position personally.
Thank you for reaching out.
Kind regards,
Judy Watkins

Date of experience: June 20, 2025

Rated 1 out of 5 stars
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I cannot choke the caramel shake down

I cannot choke the caramel shake down. It thickens up so much it’s difficult to swallow like you are drinking gelatin-even after you had lots of extra water. Why does it contain seed oils? That’s exactly what we are instructed to not consume. They are SUPER aggressive with “refilling your subscription” and you don’t have time before they charge your card again to even finish the first order. Super disappointed. And after reading these reviews on trust pilot, I wish I had read these and not their own. Bummer and expensive one at that! They wouldn’t refund the second bath even though I cancelled (I was too late they said).

Date of experience: June 23, 2025

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Reply from Biome Secret

Hi RayD,

Thanks for sharing your feedback, and we’re truly sorry to hear about your experience.

We want to clarify a few things that may help:
- We currently do not offer a caramel flavor, so we’d love to confirm if this review was meant for Biome Secret.
- Subscriptions can be canceled anytime via your account or by sending an email to the support team, and we also send multiple email reminders before renewal so you have time to manage your preferences.
- Regarding the refund, all our policies—including timelines for cancellations—are clearly outlined on our website.

To help investigate your experience properly, could you please let us know what email address you used to contact our support team? We’d love the opportunity to take a closer look and ensure we support you as best as possible.

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Rated 2 out of 5 stars

Not impressed with the products

Update:
The company reached out to me about my 1-star review. They offered a 50% refund on the product and a 100% credit towards future products if I adjusted my review. While I appreciate the follow up I am not impressed that I had to write a 1-star review to get a response, even after emails to them originally looking for assistance. I accepted the 50% refund. I appreciate that effort to correct a product that does not work and will give them a 2-star review for the attempt.
Original review: Not impressed with the products. And they do not work as claimed on the website. Plus, the shakes are full of seed oils - that I’ve now discovered…so Non-Healthy. Also, don’t order the Vanilla Carmel shake as it is too thick to drink. Even when adding extra water. Expressed a concern to the company and they were not helpful. Chocolate shake mixes like a shake. And to do a return you have to send the product to Germany - even though the product was shipped to me from a location in the US…

Date of experience: June 21, 2025

Rated 5 out of 5 stars

Excellent tasting product

Excellent tasting product. Mixes well and keeps me full. I look forward to drinking it! I feel less bloated I’ve lost a couple of pounds and my skin is clearing a bit! Would certainly recommend!

Date of experience: June 01, 2025

Rated 4 out of 5 stars

Shipping was fast and received them…

Shipping was fast and received them within a few days. I ordered the chocolate and the taste wasn’t my favorite at first but once I figured out that if I drank it really cold, I liked it. I’ve lost about 4 pounds so far.

Date of experience: June 21, 2025

Rated 1 out of 5 stars
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HORRIBLE

HORRIBLE! Product made me nauseous. I tried for weeks and nothing changed. I had my husband try and did not work for him. I contacted customer service for refund. It would cost me $900 to return!!! Absolutely unacceptable for a reputable brand to not offer a reasonable return policy. DON’T PURCHASE!!

Date of experience: June 20, 2025

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Rated 2 out of 5 stars

This company is based in Germany

This company is based in Germany, so if you do not quickly discontinue their auto send scheme, you receive unwanted product and must pay $106 to send it back to Germany whereby they "refund" a mere $59. don't fall for it. Choose another product.

Date of experience: June 17, 2025

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Reply from Biome Secret

Hi Susan,

Thank you for your feedback. We're sorry to hear about your experience. We’d love the opportunity to look into this further and help make things right.

Please reach out to us at support@biomesecret.com so we can assist you directly. We’re here to help and appreciate the chance to resolve this with you.

Rated 4 out of 5 stars

Biome Secret Shakes

Your shakes are tasty and filling.I had trouble making them in a shaker glass. The part near the spout did not melt when shaken Had to resort to drinking half a bag at a time. Had forgotten about the stirrer. I do like using it. Haven't used it long enough to see what it does for me.

Date of experience: June 12, 2025

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