Bikonit Reviews 25

They took care of me immediately. And didn’t charge me. The owner even contacted me when I was first buying the bike.

Date of experience: November 18, 2022

Bikonit has an amazing service department! I had an issue with my bike and they communicated with me everyday until the issue was fixed. You don’t have to worry about this company.

Date of experience: August 27, 2022

LOOK NO MORE THIS THE BIKE FOR ALL This is the best bike i have rode and have taken it 40miles none stop on wood trails and it just asks for more love my warthog HD750 its all i will ever need buy a good lock because everyone wants my bike in ERIE PA.

Date of experience: August 17, 2022

We purchased the MD750 Bikonit bike in May 2022. It arrived broken, likely due to damage during shipment, but Bikonit was super responsive and helpful in getting replacement parts sent out. The bike was difficult to assemble, especially considering we had the additional repair work to do, and the manual is pretty much useless, but that was really the only fault that we've found so far. The bike works as expected and holds a charge for a long time/distance. We primarily use to travel back and forth to town, which is about 7 miles away, but we live in Colorado, so we travel on steep hills and dirt roads to get there, and the bike does great.

Date of experience: July 16, 2022

I certainly have zero complaints regarding my BIKONIT 759MD and have found support exemplary overall. The only issue is the Manual which needs to be corrected.

Date of experience: July 12, 2022

Company is very responsive to consumer needs.

Date of experience: July 05, 2022

Very helpful in meeting my ordering needs.

Date of experience: July 05, 2022

I purchased a Bikonit HD750 from their website thinking I was buying from a company here in the USA. They are in China as is customer service. You are buying from a wholesaler who is just the middleman and really has no part in your purchase or as I find out customer service.

During assembly the front wheel brake rotor was severely warped. I Contacted the wholesaler he said nothing he could do until the people in China got into work. Once contacted they said sorry it must have damaged in transit. So I brought it to my local bike shop and had to replace the rotor at my cost.

I connected the batteries and nothing. No power. Dead. I charged the batteries and still dead. I tried to contact the CA middleman again but he said nothing he could. I needed again to speak with China reps.

After I received an email from Distributor they asked me to take the motor apart and connect a voltage meter. Seriously. Then asked if I would take my NEW bike to a local bike shop and have it fixed and they would reimburse me. Again this is a new bike.

This went back and forth for days due to the time difference. The guy in California was useless. Wanted no part. Next I needed to take photos and videos of me pushing the power button and showing no power and pictures of the wiring. I demanded a new bike. They would not do this as they wanted me to get the bike fixed. I refused and after many more days they agreed to replace the bike. This is now two weeks from initial receipt of the first bike.

Five days later I received the second bike. I carefully removed from the box. The front wheel brake rotor was once again bent. At this point I didn’t care. It did power on.

This was a very long and stressful situation dealing with this international company. I highly recommend buying from a local company. I understand these bikes are manufactured in China but at least some of these large companies have offices and Customer Service in the USA. Customer service is so important when purchasing such a big expensive item.

I need to add after riding for a few days a “clanking” sound coming from the gears is happening. Poor quality assembly.

So buy at your own risk or buy locally.

Date of experience: June 30, 2022

Fantastic bike. Rode it in new snow, excellent. I get lots of thumbs up as I ride by. Even in super hilly Western Washington it gets me where I want to go. Probably have close to 2000 miles. Goofy random resets of the mile counter are why the info is approximate. I get what looks like 100 miles per charge with 2 batteries. My only complaint is the battery recall. They promised $100 credit so I purchased fenders and a back rack. Never received.

Date of experience: June 27, 2022

I received the bike damaged so haven’t rode it much but do love this beast so far. Vincent has worked with me to get the parts delivered and replaced so I can take it into the back country and really give it a go. He (Vincent) made my experience with Bikonit a breeze, awsum costumer service, some times had to wait for a reply from him but we all deserve time off from our job, be patient and he does reply within a days time.

Date of experience: June 27, 2022

Date of experience: June 04, 2022

My pedal crank came off. I had to take it to another bike shop to located because Bikonit didn't replace. They told me to add thread lock. The pedal crank was stripped out and wasn't going to work. Then the axle bolt came off while I was riding. They had to order the part from China it took 1.5 weeks to come in. Now the controller or batteries are not working. In the 1.5 months I've owned the bike I've only been able to ride 2 weeks. The bike has been at the dealer for 2 weeks. I'm still waiting to see if and when I'll be able to use it. I really had high hopes. Once it's fixed anyone want to buy a wathoghd 750, with bag, extra battery, and rear rack?

Date of experience: May 27, 2022

Enjoy the bike very much. It's a great bike. Everything so far seems to be working well. The reason it's not a 5 star review is; I'm not impressed with the battery life and am hoping this improves. This is the reason I bought a dual battery system. Secondly I'm in a state where a class 3 bike is legal anywhere a regular bike is. The MD 750 is fully capable of being a class 3 bike. I requested this before it was shipped and wasn't done. Now I will have to wait until the CANBUS is opened up by someone and do it anyway!

Date of experience: April 29, 2022

So far the MD750 has performed without any issues. It has around 80 miles on it.
The bike is huge. I’m 5’11. I cannot stand flat footed when straddling the bike.
When I turn on my display, I wish the motor assist level would start at 0. It starts at level 1. I manually turn it to 0. If somebody is not paying attention, and put their foot on the pedal, the bike will jerk forward because of the torque sensor.
Besides that, I’m very happy with the bike so far.

Date of experience: April 24, 2022

Just bought your MD1000. Arrived two weeks ago. And Ive been VERY SATISFIED with the bike. Could not believe how big it was. But I'm 6'4 300 so that's what I actually wanted. Bought it to get back and forth to work to save on gas. Looking forward to taking it off road when the weather gets better. Worth every penny!

Date of experience: April 05, 2022

Liz did a great job credited my account back I made a mistake and ordered two bikes had to cancel one because I made a mistake and put it on the wrong source of payment

Date of experience: March 17, 2022

The part I ordered in December still has not arrived. Given that I think a “one” is a generous rating.

Date of experience: March 11, 2021

From my initial call I was handed over to Mark. Mark listens good and explains well. If you have questions, Mark will answer them all. If you need to leave a message, he responds back to you quickly. After you get the bike, Mark is there to make sure you have no problems. This is the kind of service most people like so thanks Mark. Thanks BIKONIT!

Date of experience: January 27, 2021

I live in central Texas on a small ranch. In this area there are rolling hills and a number of gravel farm roads that don't have a lot of traffic. It has been enjoyable getting out on the HD-750 with the peddle assist and with the throddle, especially going uphill. Most of the time I ride in level 1 and peddle hard to get a good cardio. There are two routes that I ride ranging in length from 16 to 20 miles.
Here are some of my issues:
1. The bike is very heavy.
2. I'm 5'-11" and can barely touch the ground with both feet when I straddle the frame. This isn't a bike for short people.
3. When it is sunny, it is hard to see the display on the HD-750 because of all the glare.
4. On the first couple of rides, I went less than 20 miles and used up half of the battery capacity, and my bike has two batteries. I didn't seem to use as much battery capacity on the last ride even when I did most of the ride in level 3.
5. The last time I rode the bike in my creek bottom pasture, I couldn't go fast because the ground was rough. Going slow in level 1, the motor would frequently make a groaning sound and then make the bike lunge forward slightly. That was annoying
6. I'm a retired engineer and have no use for equipment that is not reliable. On my last ride (Saturday Jan 23) I got approximately five miles from the house on a gravel road with a lot of hills, and the motor crapped-out on me. It just stopped working. The display indicated a "motor position sensor fault". Needless to say, I had to peddle back to the house without any assistance from the motor. (I know, boo hoo!) I've have had this bike less than two months and have gone on long rides maybe five times. Unfortunately, I'll have to take it to the local bike shop, see if they can figure out the issue, and pay out-of-pocket to have it fixed. This should be a warranty issue, but the Bikonit shop is too far away. If this happens again, I'm going to sell the bike.
7. I upgraded the seat to a Daway and the seatpost to a Kinekt. The springy seatpost is much more comfortable on this old man's private parts when riding the bumpy gravel roads.

Date of experience: January 25, 2021

Date of experience: January 15, 2021