bikingbicyclegarage.com Reviews 60

Prompt and friendly service. what was advertised is what I received. Answered my questions. Will definitely use them again.

Date of experience: June 18, 2024

First bike buying from these guys. Pedro was great to deal with up to and during the transaction. Then I got my brand new Bianchi gravel bike in.

A few scratches and dings it came with. A couple of the fairly deep past the paint job. I sent photos, Pedro said, “let me talk to the boss and see what he wants to do. I’ll call you back.”
Never heard from him, so waited until the evening and texted him. They want me to the return the bike and they’re NOT going to replace it. He told me I should look elsewhere for a bike.

Then told me, “it’s almost impossible to buy a new bike without scratches.” For the price we all pay for bikes they should.

After reading their return policy, I am going to keep the bike and have my LBS fill in the damaged areas. I would get my money back, less the following: restocking fee(which is ridiculous), credit card fees, shipping fees.

I always stuck with places that do right by me and am going to be looking for a new Road bike next year. It won’t be here.

The least the could’ve done was taken some money off the price, switched it out with a non damaged one, gave me some store credit anything to make me feel good about my purchase.

Just beware people and if you do order your bike through them: MAKE SURE TO LOOK IT OVER WHEN YOU RECEIVE IT

Date of experience: June 21, 2024

I enjoyed my experience with BBG. Luis was quick to respond to inquires. I purchased a bike there for a great price which was then shipped same day. His post purchase assistance was also appreciated. Thank you.

Date of experience: May 29, 2024

Bike was received in good condition and well packaged. However, I asked to make sure the bike had pedals. However, they were not included.

Date of experience: April 29, 2024

They were great to work with. Answered all my questions. I got bike right away, professionally packed and it was easy to assemble.
I would highly recommend to anyone looking for a bike or bike equipment to contact them.

Date of experience: April 25, 2024

Great Communication. Bike was perfectly packed and it was in like new condition. Highly Highly Recommended for any bicycle purchase.

Date of experience: April 23, 2024

Date of experience: April 19, 2024

Seller said they performed a 100 point inspection/certified pre owned but when I received the bike, all it took was one turn of the steerer and it was a disaster,the lower headset bearing was cooked. I had to go to trek dealer and order the parts which is taking forever. The rest of the components arrived as described. 2 stars for the bike being not ride ready as described.

Date of experience: April 01, 2024

Very well packed with a hand written note to be careful not to pull Di2 wire.

Date of experience: March 26, 2024

Immediate shipping was fantastic! Bike arrived in excellent condition and was well packed for safe shipment. Personnel responded immediately by phone to my question. Excellent experience!

Date of experience: March 15, 2024

My bicycle was very well packed and company was very responsive to my follow up questions

Date of experience: March 14, 2024

Luis went out of his way to make this a great experience. He responded quickly to any question I had.

Date of experience: March 02, 2024

Super nice experience thanks

Date of experience: February 24, 2024

So Glad to have found this Colnago from a qualified technician / owner who put it together and shipped it professionally. I am highly confident it is put together complete and correct...Thank you!

Date of experience: February 22, 2024

Bikingbicyclegarage was wonderful to work with! They accomodated my requests and put all the order together quickly. They even called so that we could make sure everything would work perfectly for my order. They even through in some parts for no extra costs. Plus, the product turned out to be in great shape! I'm lucky to have worked with this shop.

Date of experience: February 19, 2024

This company is where you want to buy from. They helped me out in the worst situation ever. I lived in Lahaina, I lost my prized Specialized SL4 Comp. They shipped it to HI even though they don't ship to HI and AL. When I got the bicycle I had some slight problems with the electric shifting. The tech texted me back immediately got the problem fixed. a few days later one of the wires for the battery was a bit used. So they sent me the wire to replace it. Best service ever !

Date of experience: February 10, 2024

They made a small mistake and quickly rectified once I contacted them. Count not ask for better customer service.

Date of experience: February 16, 2024

Fast shipping. Arrived safely. Love it.

Date of experience: February 11, 2024

I recently bought a used bike off the bikingbicyclegarage website. They answered all my questions quickly and the transaction was smooth from beginning to end. Shipping was easy and well done. The bike was exactly as described.

Date of experience: February 12, 2024

I received a bike that was damaged in shipment. I had given this merchant a 1 star on previous rating. I have upgraded my opinion to neutral from negative. The merchant agreed to a credit of approximately 50% if the cost to repair the damage. The only reason they gave me this credit was I had posted the first negative review. They agreed to this credit if I agreed to write a new review or correct the early review. I do not know how to modify first review. I have neutral feelings about this merchant

Date of experience: January 30, 2024