Big Unlock Reviews 28

The process was pretty straightforward. Payment method secure, I felt. The actual turn around time was a bit more than I was expecting but not unreasonable (about five weeks). When I contacted them about this, their response was prompt and satisfactory.

Date of experience: November 23, 2022

Great support and hassle free, they made sure everything was taken care of,thank you

Date of experience: December 30, 2022

A little slow on the communications, so I recommend reaching out through WhatsApp. Nevertheless, it was good service.

Date of experience: December 26, 2022

The unlock code came in less then 24h and when I needed support, they were there for me - and it was Christmas Day!!!

Date of experience: December 25, 2022

I would recommend anyone for this service if they really need assistance. Big Unlock was very quick and professional in getting my device unlocked. Thank you again for your business!

Date of experience: December 23, 2022

Totally legitimate. They were fast and very affordable. They know more than the agents at my local AT&T store. I called the store and the youngster who answered told me my phone, couldn't be unlocked. That I would have to buy a new phone in order to use my SIM card issued by another company.
Well guess what...the AT&T agent was wrong. A little research and I found BIGUNLOCK. Professional, and affordable and knowledgeable! Their website is very user friendly.

Thank you guys so much!

Date of experience: December 09, 2022

Fraud. One week and no unlock code yet.

Date of experience: October 21, 2022

wonderful, absolutely satisfied i will manage to unlock all phones here. the service was very fast.

Date of experience: September 06, 2022

I did not get my code and it has been 6 weeks and I am unable to get a refund

Date of experience: September 05, 2022

Performed remote USB unlock of my carrier locked Netgear M6 Pro (MR6400) in ~15 mins. Did not request payment until unlock was successful and tested. Did TeamViewer session on a temporary Windows PC install on an isolated network (for my protection). They remoted in, ran their tool, and successfully unlocked my hotspot and then promptly disconnected. Working in IT I am always very suspicious of letting a stranger onto any system or network remotely so I took all the necessary precautions (as should you, regardless of this review) but they were trustworthy and did not try to do anything sketchy or try to look at anything else on PC or network. Once I was able to test another SIM in my device was working they requested payment for agreed upon price and deal was done. I will happily use this service in the future when I need more devices unlocked. Thank you!

Date of experience: July 07, 2022

I had a great experience with this website initially I requested the code to be unlocked my Netgear but I couldn’t wait for a couple of days so I contact them and remotely they unlocked it for five minutes.

Date of experience: May 31, 2022

the service is excellent. fast delivery and easy to do and any device. I unlock my device in less of 10 minutes. I personally highly recommende. you will no regret it and the price is excellent

Date of experience: April 04, 2022

Honestly excellent. Faster than expected, works flawlessly, highly recommended.

Date of experience: March 31, 2022

Excellent service . Propose me several solution and even support on how to solve other issue. All via WhatsApp and pretty fast
I recommend

Date of experience: March 26, 2022

I had a pleasant experience with this agency. They helped unlock two AT&T Netgear nighthawk mobile routers (one still had pending payment). Like I did, if the code generator is taking too long, send them a message. They will respond immediately to help resolve the issue. From a personal experience, I recommend you contact them via WhatsApp. Trust Jose David (one of the guys at this agency) to politely respond to and assist you throughout the process. How I wish I had known about them earlier!
I highly recommend them!

Date of experience: March 26, 2022

Good A+

I happy

Date of experience: March 26, 2022

Customer service went above and beyond to help me get my device unlocked and working even with the headaches getting there. Thank you big unlock.

Date of experience: March 26, 2022

I purchased the unlock code. After 2 days they sent it to me but it didn't work. I tried emailing them several times only got 2 responses. 1, asked me my meid number and the other just asked what it said when I tried to go to the unlock code screen. It only says , do you want to unlock phone, I clicked yes and all it says was FAILED. Not even a sorry from them or any kind of response as what to do now. Asked for my money back and NO RESPONSES at all. HORRIBLE customer service

Date of experience: March 02, 2022

the website claims 1 days and 53 mins to unlock your phone.

after 3 days, here is his reply:
Sorry for the delay, the order will be ready today.

after 14 days, after several emails inquiry, owner refunded money.

Not even a sorry word, no any explanations.

This website was from south America. Do not trust their service.

Date of experience: January 23, 2022

Terrible Service they took almost a month to tell me my device could not be unlock

Date of experience: December 23, 2021