Bidsquare
On Bidsquare I lost $4700.00 : Reserve Stock Auctions claims no responsibility for selling me lab created diamonds when advertised as 100% real natural diamonds. Reserve Stock Auctions says that US Jewelry Liquidators gave them the earrings to auction. Why would you not verify what you are selling? You can't reach US Jewelry Liquidators. When you call them the line goes dead.
After my purchase, I had asked Reserve Stock Auctions for my earrings and the report because it was taking too long for me to receive them. All of this Bidsquare has copies of. I didn't receive the earrings for 20 days after the auction. I had my bank send Reserve Stock Auctions the money immediately. Then I asked for the GIA certificate to verify what I had bought. Reserve Stock Auctions sent me an unofficial GIA report that didn't validate what I had bought. This was 12 days after I received the earrings which made it over 30 days. Reserve Stock Auctions knew it was now over 30 days. The unofficial GIA report I received after the 30 day return period had different language describing what I had bought than the listing on Bidsquare.
Because of the discrepancies in the report I started the investigation. I relayed all of this information to Bidsquare with numerous calls and emails. Bidsquare repeatedly took my information but didn't call me back. Every time I called Bidsquare I would get a different person who had no idea of my situation. Bidsquare did not keep track of my complaint as each time I called, the employee of Bidsquare had not idea of my situation.
Bidsquare does not have legitimate authorized auction houses on their site. Bidsquare could care less as you see in their response. Bidsquare was informed that I had not received the earrings or the GIA report in a timely manner. I let them know about a week after winning the earrings that I had not received my purchase. Bidsquare and Reserve Stock Auctions should not be selling fake diamonds as real. Reserve Stock Auctions is selling fake diamonds as real diamonds on Bidsquare and other auction sites. I can't get my money back. Again, beware they are selling fake diamonds and you will get a big runaround from Reserve Stock Auctions and Bidsquare! Bidsquare is not removing this auction house from their site nor do they stand behind any fake product sold nor will they refund any of your money. Do not buy on Bidsquare or from either of the two companies mentioned above. Again, I lost $4700.00
Date of experience: March 31, 2025
Reply from Bidsquare
We are sorry that you had a frustrating experience.
Bidsquare is a marketplace platform and we are committed to facilitating a positive auction experience. The item in question was sold by Reserve Stock Auctions, an independent seller.
The buyer contacted the company more than 30 days after receiving the item. At that point, Reserve Stock notified the user that the return window had closed and the item could not be returned.
Their policy is clearly stated in the listing and terms and it does not allow refunds beyond that period.
We did reach out to the seller on the buyer’s behalf, and they confirmed communications but notified us that the refund window had closed.
While Bidsquare does not inspect or hold items, we vet our sellers for quality and reliability, and always try to help mediate issues when they come up.
If the buyer has new information or documentation, we are happy to follow up again.