better2know.com Reviews 28

A full well man screening was paid for 290 euros. A blood test and a urine sample was taken. I was told to go home all was finished. No pulse was taken no blood pressure reading and no heart beat listened to. NO DOCTOR WAS PRESENT. This was daylight robbery. The clinic had no booking for me. I had fortunately taken my tablet with confirmation of my appointment. I am 86 have lived in Spain 23 years and have never had such a upsetting, miserable experience.

Date of experience: June 17, 2025

Very poor service all round, from start to finish, I had to chase results numerous times and when I did eventually receive them there was very little proper clinical information and inadequate to use by clinicians and doctors, so I had to start again with the NHS service.
Don't waste your money and time on this company.
Support was also only 1 Star and just pumped out the usual company standard responses. Probably AI driven.
Beware as it's your health that is at risk if you use this company.

Date of experience: January 31, 2025

First test came without labels so had collected blood but without label it was useless. They sent another test. The method of pinprick even with three lances it is impossible to get that much blood out. Did best I could sent test and was told the lab needed blood taken intravenously to do test and that it would cost another 40 to get that done. Asked for refund. None given. Waste of time and money I should have just gone to doctor in first place since even if they found anything in test I would still have to go to doctor.

Date of experience: July 08, 2023

This is a scam company DO NOT WASTE YOUR MONEY. You can never get hold of them and they never respond to emails.

Date of experience: October 20, 2022

SCAM COMPANY. Terrible company with false reviews on their site. My home antigen still hasn’t arrive and was “dispatched” on 6th sep 2022, it still hasn’t arrived 19/9/22. I am not back from my holiday. The company will not refund me the cost because I bought a non refundable kit. This shouldn’t matter when the product I ordered NEVER ARRIVED. MAYBE THIS IS THEIR SCAM!!!!

Date of experience: September 19, 2022

I paid for a 'standard' 48 hour PCR pre travel screening service. The result took 5 days. Despite several phone calls and emails they refused to expedite the service, apologise or refund their fee, just the usual "due to circumstances beyond our control" blah, blah. I was fortunate enough to obtain a last minute test from a genuine provider at considerable extra cost otherwise my travel plans would have had to be cancelled together with the substantial loss of earnings etc; that would have entailed.

Date of experience: April 19, 2022

Very speedy and efficient. Would definitely use again. Thank you!

Date of experience: January 06, 2022

The worst company ever! Done the test on Monday and received the results on Friday afternoon. So definitely is not a fast service and you easily can stay isolated for at least 4-5 days after arrival.

Date of experience: December 18, 2021

I have been so impressed with the service Better2Know offer, such a speedy and reliable organisation. I travel a lot with my job and I am very grateful that I can rely on Better2know every time I fly. I have used them countless times for COVID testing this year.

Date of experience: December 17, 2021

Unbelievable - this company has blatantly sold me a PCR test for Day 2 testing on arrival back from holiday which didn’t arrive until 5 days after my return. After several emails (ignored) and phone calls where I was hung up on and then cut off when I redialled I was informed I would not be able to get a refund as I had used the PIN number to enter the UK. The test had been dispatched on 3/12/21 even though it was ordered on 23/11/21 but they can offer no explanation as to why it wasn’t dispatched earlier to achieve the Day 2 testing date. The last person I spoke to said he would transfer me to a manager to discuss the situation - only to leave me sitting on the line for 10 minutes. They should definitely be removed from the government listing.

Date of experience: December 10, 2021

I booked a lateral flow test prior to departure to the US on the 17 November 2021. With the rules having now changed I want to change this to a pcr test. I have emailed better2know three times using the different contact options they offer as to how I can do this and have had no response.

I am due to fly back the UK on the 6 December 2021 and need to get this sorted. Completing all the requirements need to fly during the pandemic is not straightforward and is quite stressful. The lack of response from this company just adds to this. My advice is do not use them.

Date of experience: November 30, 2021

Agree with other reviewers. Booked day 2 tests. Money taken. No confirmation email and no reply despite waiting 1 hour on chat and emailing and phoning company. Terrible experience and totally unacceptable. Should be taken off list of government-approved sites.

Date of experience: October 28, 2021

Ordered 2 covid 2 day tests. Government approved site.
They took my money.
No confirmation email. Not answering online chat help.
Phone line gets cut off!
AVOID, AVOID, AVOID!!!
Resolved after a long wait for a phone call answer! Apparently email system is down! So gave me test code over the phone all sorted but took 3 hours to do!

Date of experience: October 28, 2021

I have ordered today day 2 tests for me and my partner and I was waiting to get the email with booking reference number but I did not
I have tried to get in touch with them via live chat and phone but I have got no answer.
Please avoid this company!

Date of experience: October 27, 2021

Ordered a day 2 antigen test for return to UK, site said I would receive an email immediately but nothing 6 hours later and no response to repeated attempts to contact. As I am travelling tomorrow have gone elsewhere. Extremely poor, definitely avoid.

Date of experience: October 27, 2021

I have used them several times and they are really helpful in finding an appointment slot and location that suits you.
Results always prompt.
Would highly recommend.

Date of experience: September 25, 2021

Instructions in day 2/8 covid test kit are very confusing and inconsistent, riddled with threats of having to purchase a new kit. This 'product' was clearly rushed to market with very little follow up and quality control. The owners of Better2Know are simply enriching themselves by taking advantage of people forced to do these tests.

Date of experience: September 01, 2021

Legitimate REVIEW. Don't trust the positive reviews, they're employees. You can even verify it my facebook im a legitimate person. Juan Ramon Santiago. Don't trust this company if you're needing a PCR test for travel. I followed all their protocols STRICTLY. kept following up my results ahead of time, only to learn that THEY LOST my sample. Caused a delay in my flight, all the hassles, cost and damage and they won't refund or respond to you properly. AVOID AT ALL COST. not worth your money. Fraudulent testing center.

Date of experience: August 28, 2021

Excellent when there is no problem. Appalling when there is a problem - Customer service sucks and refunds are so difficult to get, it's a scam!

Details: Flying from the UK to Switzerland and back
Day 2 and day 8 test - Good experience - Tests were correctly sent to the address in the UK
Fit to fly test - Terrible experience - Called to check that the test would be sent to the address in the UK, not Switzerland and anyway, the flight was from the UK to Switzerland. Nevertheless, the test was sent to the address in Switzerland because that was the address on my credit card.
The test only arrived after the flight, so bad systems, customer service and no common sense!
Getting a refund - 1) Told that the problem was my fault, then 2) Told that I had to return the kit from Switzerland within 14 days of receipt; 3) Told I could not get a refund because I had not sent the kit back in time; 4) Only got the refund because I provided evidence from registered delivery records which showed I had, in fact, sent the kit back within the period.
Summary: Their staff are clearly instructed to refuse to reimburse, in the hope that most customers will give up. Do not use this service for time-sensitive tests.

Date of experience: July 14, 2021

Better2know failed to deliver my day 2 corona test then refused a refund.this can be legal

Date of experience: June 23, 2021