Better is completely incapable of estimating closing costs, or they flat out lie. My closing costs, which had set for several weeks, changed over 200% in two hours right before closing. Then they blam... See more
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I have purchased a few homes over my lifetime and refinanced probably 4 times as well. In all those experiences I never had the pleasurable experience that I had with better. it was easy and they w... See more
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Robert L. ( Loan Officer) and Brieauna W. (Senior Processor) got things done quickly and I was able to close and got funded within 30 days! Super happy with the job that they did. Robert was alway... See more
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Easy to use process and online interface. The different stages of the home buying process were presented appropriately at the right time came to ensure that the process did not overwhelm. Contacts at... See more
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Company details
- #19 of 20 best companies in Mortgage Lender
- #6 of 6 best companies in Mortgage Broker
Written by the company
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Contact info
175 Greenwich St., Fl. 59, 10007, New York, United States
- 415-523-8837
- hello@better.com
- better.com
4.2
Great
2K reviews
Replied to 44% of negative reviews
Typically replies within 2 weeks
Closing Costs Skyrocket immediatlkty before closing
Better is completely incapable of estimating closing costs, or they flat out lie. My closing costs, which had set for several weeks, changed over 200% in two hours right before closing. Then they blame everyone else. What they call an 'estimate' isn't even close to a professionally prepared estimate.
Date of experience: July 05, 2025
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Number one mortgage company
I appreciate the opportunity to share my experience with Better mortgage. The application process was straightforward, and I were guided through each step. The representatives were consistently helpful, providing clear explanations and timely updates. I was truly grateful for their professionalism and support in securing my home loan. I'm very satisfied with the service.
Date of experience: March 31, 2025
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Excellent fast and reliable mortgage
Excellent fast and reliable mortgage. Love the fast processing and decision. Highly recommend!
Date of experience: April 29, 2025
Better.com offers a decent experience…
Better.com offers a decent experience for mortgage brokering. The process is fairly straightforward, but it can feel a bit impersonal at times. Overall, it's okay, just not exceptional.
Date of experience: May 01, 2025
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Great Experience!
The entire process was quick, efficient and handled with the utmost professionalism and courtesy.
Date of experience: May 09, 2025
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I have purchased a few homes over my…
I have purchased a few homes over my lifetime and refinanced probably 4 times as well. In all those experiences I never had the pleasurable experience that I had with better. it was easy and they were always available to answer questions and laid out everything I needed in easy to do task format. Love my experience with them and highly recommend them
Date of experience: February 02, 2025
I had an incredibly disappointing…
I had an incredibly disappointing experience with Better Mortgage. I worked with Sean throughout the process and was led to believe everything was on track — only to be denied at the very end. I was self-employed and upfront about my income situation from the beginning.
Despite this, I was charged fees and strung along for weeks with no clear communication or warnings that I wouldn’t qualify. Instead of being transparent early on, they waited until the last minute to deny my loan, after I was already under contract on a home and deep into the process.
As a first-time homebuyer, this was stressful and costly — and it felt like they were more focused on collecting fees than actually helping me close. I would not recommend Better Mortgage if you are self-employed or expect honesty and clarity in your lending process.
Date of experience: May 22, 2025
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I was super on edge going into the loan…
I was super on edge going into the loan process, but Michael Naughton alleviated all of my anxieties. He was accessible, knowledgeable, and always eager to help. Could not recommend him more; if you’re going for a loan, I would ask for him personally.
Date of experience: April 19, 2025
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Very communicative team
Very communicative team, simplified online system, open and honest discussion about rates. Better Mortgage offered the best rate. Other companies finally agreed to match the Better rate, but I stuck Better Mortgage since they offered it first. I would definitely recommend Better Mortgage.
Date of experience: March 25, 2025
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One day mortgage is fake, from repeating customer
I had a successful refinance before with better. This time is different, I opt-in for one day mortgage and the issue with the system does not understand RSU nor did the human intervene the process to speed it up, which lead to whole process to be idle and they seems to be joggling around different mortgages and aim for volume rather than success rate, I also paid 800 dollars for appraisal which is ridiculous high fee.
Date of experience: November 30, 2024
Reply from Better
Hi Xicheng, we offer our heartfelt apologies that you were not happy with your experience with Better. We hope that we can make this right as we strive to provide a transparent, easy and efficient home loan process. Please email me directly at experience@better.com so I can look into improving your experience with us. -Katie at Better
Horrible experience
Horrible experience! My MLO went on vacation for a week and I had zero correspondence from anyone at the time I was putting an offer for a home, so I decided to look into other lenders. when he came back I found another home we wanted to put an offer on but no answer from Sam, than my offer got accepted and he randomly texted me saying hey I’m finalizing your approval, after I’ve decided to go with another lender, so I asked him about closing cost and he disappeared again, I haven’t heard from him in 6 days and my loan is in underwriting with another lender. Nightmare of an experience.
Date of experience: April 25, 2025
Reply from Better
We understand your frustration with the experience you had. We strive to provide excellent customer service and it's disappointing to hear that your expectations were not met. We value your feedback and will use it to improve our processes and ensure that our clients receive the best possible service. Please email me directly at experience@better.com so that i can look into this further. -Katie at Better
There should be negative stars to…
There should be negative stars to leave. I started this refinance process in December.
Only to be connected with Bryan Unkle and this portal that keep asking for documents which i have made clear to Bryan and Myra my stance. I was told I had to wait until my February 2025 payment was made to do a streamline loan which required 1 month mortgage.
Delay after delay... and then being told i ha e to wait until April to close then to get to april and get a call telling me I have to pay 3X the mortgage to close.
These people are a complete waste of time and unresponsive to things that require attention. Days, weeks go by without anything and then when I do get a reaponse it's more nonsense.
DO NOT ... USE BETTER.COM FOR A DAMN THING
Date of experience: April 21, 2025
Reply from Better
Hi Jenn, we understand your frustration with the process and the delays you experienced. We strive to provide a smooth and efficient experience for all our customers, and it's clear that we fell short in your case. We appreciate you bringing your concerns to our attention.
We will take your feedback seriously and use it to improve our processes and communication. Please email me directly at experience@better.com so I can look into this further. -Katie at Better
Extremely disappointing experience
Extremely disappointing experience. I was ghosted not once, but twice—first by an agent and then by a supervisor who was supposedly going to "make things right." To make matters worse, they ran a hard credit check without my authorization, which negatively impacted my credit. After wasting a lot of time and energy providing documents and going through their process, I was ultimately told I didn’t qualify, despite having passed prequalification. This company lacks transparency, professionalism, and basic communication. Would not recommend.
Date of experience: April 01, 2025
this lender sucks
this lender sucks. horrendous experience. the whole mortgage approval process sucked a lot because as a customer I had to do the leg work for this lender. then once mortgage approved they transfer us to servbank for servicing, then servbank sold our mortgage to round point mortgage service, I called roundpoint mortgage and they cant even find our loan. stay away from this lender because they suck really bad.
Date of experience: April 21, 2025
Reply from Better
Hi Su, I'm very sorry to hear about your experience. It’s clear we fell short of providing the support and communication you deserved. We take feedback like this very seriously. Please email me directly at experience@better.com so I can look into this further. -Katie at Better
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Very Professional and Efficient
Very Professional and Efficient. Great Communication and Customer Service!
Date of experience: March 25, 2025
Reply from Better
Hi Roosevelt! We appreciate your kind words. We strive to provide excellent service and are thrilled to hear that you had a great experience. Wishing you continued happiness! -Katie at Better
Led me on for a month - lost the deal
Led me on for a month telling me I was pre approved and no problems and cleared title and appraisal - then to come back at closing and tell me my DTI was off - I lost the deal - these guys suck… AI my a@@
Date of experience: April 07, 2025
Reply from Better
Hi Sean, I understand your frustration with the recent experience. We strive to provide a smooth and transparent process for our clients and seem to have missed the mark this time. Please email me directly at experience@better.com so I can look into this further. -Katie at Better
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Great experience.
Date of experience: March 16, 2025
Reply from Better
Hi Charlie, we are thrilled to hear that you had a great experience with us. We hope you think of us again in the future! -Katie at Better
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Amazing experience
Amazing experience. I went with better because it literally saved me close to 7k from the other lender I was with. They finished my loan in 8 days total, not business days just 8 days. Thanks better!
Date of experience: February 03, 2025
Reply from Better
We are so happy to hear about your positive experience with us! We strive to make the loan process as smooth and efficient as possible, and we're thrilled that we were able to save you money and time. Thank you for sharing your feedback! -Katie at Better
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Neal Wilson
Neal Wilson, and Brieauna Williams. Had help us get through the process of getting the loan we needed. I am very satisfied with the process. Thank you! Brieauna and your team.⭐️⭐️⭐️⭐️
Date of experience: February 24, 2025
Reply from Better
Hi Pheth, we are so happy to hear that you had such a great interaction with our team members! Our goal is to provide a transparent, quick and clear process through all stages. It is always nice to know when that happens.-Katie at Better
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