I called and let them know a part was broken. They sent out the part and I set up my mom's TV stand. she loves it. The support staff made it happen and was very supportive. Very pleasant experience... See more
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I just want to thank all of you for the awesome customer service of this inquiry. Not only did I recieve the product discussed in previous emails, I also Recieved it much quicker than expected. This... See more
Company replied
Verified
Item arrived in reasonable amount of time. I am really really happy with the desk, it is exactly as described, the measurements and images on the website were completely accurate. It was very simple t... See more
Company replied
Verified
The bed is alright but I’m facing an issue where the bed slides. Support wasn’t very helpful, they told me this is a normal issue since the metal base makes it slip easier. They instructed me to purch... See more
Company replied
Company details
- #120 of 174 best companies in Furniture Store
- #4 of 4 best companies in Computer Desk Store
- #8 of 12 best companies in Kitchen Furniture Store
- #19 of 29 best companies in Living Room Furniture Store
- #10 of 18 best companies in Office Furniture Store
Written by the company
Bestier is a lifestyle brand that could highlight everyone's personality with our stylish home furnishing. We believe our products should adapt to your lifestyle and go with your flow since Bestier started with a seed of the concept, comfort zone. We constantly change and revise to push our product beyond just their form, all in an effort to make your home your own, a reflection of who you are. We do what's best to make sure you never lose the love of coming home, a truly magical feeling.
Contact info
7511 Greenwood Ave N No 4106, 98103, seattle, United States
- 6575168759
- bestier.net
4.3
Excellent
233 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
I called and let them know a part was…
I called and let them know a part was broken.
They sent out the part and I set up my mom's TV stand.
she loves it. The support staff made it happen and was very supportive. Very pleasant experience
Date of experience: June 06, 2025
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Customer Service
I just want to thank all of you for the awesome customer service of this inquiry. Not only did I recieve the product discussed in previous emails, I also Recieved it much quicker than expected. This has been the best experience ive experienced of a damaged product that has already been purchased and I just wanted to say thank you.
Date of experience: May 23, 2025
Reply from Bestier
We sincerely appreciate you taking the time to share your experience. It’s incredibly rewarding to hear that our team provided the level of service you deserved, especially after the initial inconvenience. Your satisfaction is what drives us, and we’re so glad we could exceed your expectations. Thank you for trusting us—we’re here whenever you need us!
Verified
I needed a replacement RGB controller…
I needed a replacement RGB controller and they were able to find the right one and mail it right over. Even when the courier lost the package they were able to send another one without any hesitation.
Date of experience: April 07, 2025
Reply from Bestier
We really appreciate your shoutout! 🌟 Sending the right part was our priority, and though the courier threw us a curveball, we weren’t about to let that slow things down. Thanks for your patience—we’re so glad the replacement arrived and you’re all set now.
Quick and friendly service
There was an issue with the Fireplace I received and the Bestier reps were quick and friendly. They were able to review the problem quickly and offer a suitable resolution. The TV stand with Fireplace was easy to put together and it looks great!
Date of experience: April 24, 2025
Reply from Bestier
We really appreciate your kind words—and we’re especially happy our team could turn things around quickly for you! Sometimes hiccups happen, but making it right (and keeping it easy + stylish) is what we aim for. Thrilled you love how your TV stand looks, and we’re here if you ever need help down the road. Thanks for giving us a chance to fix things!
Verified
Better Price ordering directly
I shopped around online before purchasing and got a much better total price ordering directly from the company, and the shipping was fast.
Desk was easy to assemble and no missing or damaged pieces.
Date of experience: March 26, 2025
Reply from Bestier
Thank you for choosing to order directly from us—we truly appreciate your support! We’re thrilled to hear you found a great value, enjoyed fast shipping, and had a smooth assembly experience with no issues. Providing quality products and hassle-free service is our priority, so your feedback means a lot. We’d love to have you back anytime!
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Verified
Fantastic value
Fast shipping, quality product, great selection. 10/10 would shop again
Date of experience: March 21, 2025
Reply from Bestier
Thank you for the 10/10 review! 🎉 We’re thrilled you loved the fast shipping, quality, and selection—that’s exactly what we strive for. Can’t wait to see you again!
Verified
Great desk!
Item arrived in reasonable amount of time. I am really really happy with the desk, it is exactly as described, the measurements and images on the website were completely accurate. It was very simple to put together, and also included some extra screws and parts in case we would need more. Overall extremely happy with my purchase!
Date of experience: March 18, 2025
Reply from Bestier
Wow, thank you for this fantastic feedback! 😊 We’re so happy your desk lived up to expectations—from the accurate details to the smooth assembly (and yes, those extra screws do come in handy!). It means the world to us that you’re thrilled with your purchase. Thanks for choosing us, and don’t hesitate to reach out if you ever need anything.
Item not received
Ordered an item from Amazon and was neve received. Beware of the seller they will give you the runaround. Should not be on Amazon I am out money and product.
Date of experience: March 15, 2025
Reply from Bestier
Dear Samer, We sincerely apologize for the frustration you’ve experienced with your order. We understand how important it is to receive your items as expected, and we’re committed to making this right for you.
To assist further, we’ve reviewed your case and see that the tracking shows the package as delivered. Then our staff asked if you could apply a lost package case to FedEx, then we can get this case number as en evidence and ask our shipping carrier for help. I also noticed you offered pictures to us and our staff promised to send replacement to you. We still haven't received your response. If you don't mind, you can reply back to us for a replacement.
We regret that our previous attempts to resolve this didn’t meet your expectations. Your satisfaction is our priority, and we’d appreciate the chance to correct this. Thank you for your patience and understanding.
Verified
Products arrived quickly and in great…
Products arrived quickly and in great condition, they were easy to put together and everything is excellent.
Date of experience: March 13, 2025
Reply from Bestier
That’s awesome to hear! 😊 Thanks for letting us know everything arrived in great condition and was easy to put together—we love making things hassle-free for you. Enjoy your purchase, and we’re here if you ever need anything else!
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Best best Customer service and high quality product
Such a great customer service and other businesses should learn from this company. So I have ordered a TV cabinet from amazon canada (not from their direct website) and it came without 3 small parts. Installing the tv cabinet was a huge job so at very end of the process we saw those parts were missing. We did not wanted to undo the effort we spent for 2 days by raising return request in amazon so I contacted bestier directly. I have told my issue and asked if they can deliver the 3 missing part only so that we can use the same cabinet. As i have not directly ordered from their site- it was just a chance I took with zero expectation of the help- but they replied back in 2 days and after asking for some basic details like tye code of the product - they shipped those 3 missing parts and in less than 10 days of all these O received them properly.
Highly impressed with the service I received. And the product is also high quality and posh looking in such a reasonable price.
Date of experience: April 02, 2025
Reply from Bestier
hi Trishita, we are absolutely delighted to hear about your positive experience with our customer service team! We believe that every customer deserves great support, so we’re thrilled we could help resolve the missing parts issue for you.
It’s wonderful to know that the TV cabinet met your expectations in both quality and style, especially at such a reasonable price. Your kind words mean the world to us, and we’ll be sure to share your feedback with our team. It’s motivation to keep delivering exceptional service!
If you ever need anything else in the future, please don’t hesitate to reach out. We truly appreciate your support and hope you enjoy your new TV cabinet for years to come!
Well I had a little hiccup with a chair…
Well I had a little hiccup with a chair but these guys were on it even when I wasn't lol. But they took great care of me and got it taken care of for me!!!! awesome service!!!
Date of experience: March 12, 2025
Reply from Bestier
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to quickly assist you with the chair issue even before you had to worry about it! Providing excellent service is our top priority, and it means the world to us when customers like you take the time to share their experience.
If there’s ever anything else we can do to make your experience even better, don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Warranty service
I put together the desk and the drawer slide did not operate correctly. After removal, I found out the ball bearings came out.
I reached out to customer service and after a delay, they responded with some questions. They wanted screenshots of my order and the manual.
Sent in those pictures, then they requested the name and address to send the replacement part. This was strange because that information was in the screenshot of my order and they could confirm the desk was shipped there as well. This was just a further delay in the process and a waste of my time.
I did eventually get the replacement part and I was able to complete the assembly.
Date of experience: March 03, 2025
Reply from Bestier
Hi Kevin,
Thank you for sharing your experience with us. We sincerely apologize for any delays or inconvenience during the resolution process. We’re glad to hear the replacement part arrived and that you were able to complete your assembly successfully!
Regarding the information requested, we do require verification of the issue and shipping details to ensure replacement parts are sent to the correct address, as customers sometimes have different preferences (e.g., a work address or updated location). We understand this may have seemed redundant, but it helps us avoid further delays in case of discrepancies.
That said, we truly appreciate your patience. And we’ll review our process to see how we can streamline communication in the future. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help!
Thanks again for choosing us!
Excellent customer service
Excellent customer service. Received ordered product and works great.
Date of experience: February 03, 2025
Reply from Bestier
Hi R., We're so pleased to hear you're happy with both your product and our service! At Bestier, we strive to make every experience smooth and satisfying—it's wonderful to know we hit the mark for you.
Should you ever need anything in the future, we'll be here with the same excellent service. Enjoy your new product.
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Customer service extraordinaire
Had difficulty getting my desk, due to winter storms and shipping, not Bestier.
But Bestier customer services worked with us (professional, polite, and expedient) through each step of getting our desk.
Customer services at their best
Date of experience: February 28, 2025
Reply from Bestier
Hi Willy, We’re truly touched by your thoughtful feedback—thank you for taking the time to share your experience! While we regret the delays caused by circumstances beyond our control, we’re thrilled our team could provide the professional and efficient support you deserved.
Your recognition means the world to us, as we strive to turn every challenge into an opportunity to demonstrate our commitment to you. Please don’t hesitate to reach out if we can be of further assistance. Enjoy your new desk, and thank you for choosing Bestier!
Great Customer Service!
This company went out of the way when my desk came missing parts. The package was ripped open and tapped by shipping company. They sent me a whole new desk. Great customer service. Thank you!
Date of experience: February 25, 2025
Reply from Bestier
Hi Shane, Thank you so much for taking the time to share your kind words! We’re delighted that we could quickly resolve the issue with your desk and that you’re happy with the outcome. Providing exceptional service is our top priority, and feedback like yours makes it all worthwhile.
If there’s ever anything else we can do for you, don’t hesitate to reach out. Enjoy your new desk, and thank you for your trusting!
Verified
Fairly easy to put together
Fairly easy to put together. There were many components and it was a whole project to put everything together, but there were step by step instructions and everything was numbered and there were diagrams for everything. All in all, it was a pleasant experience.
Date of experience: January 27, 2025
Reply from Bestier
Hi Steve,
Thank you for taking the time to share your experience with us! We’re so glad to hear that the assembly process went smoothly and that the instructions were helpful. Our goal is to make the setup as straightforward as possible, so your feedback is truly appreciated.
If you ever need assistance with anything else, don’t hesitate to reach out. We hope you enjoy the product for years to come!
Verified
Mattress slides easily
The bed is alright but I’m facing an issue where the bed slides. Support wasn’t very helpful, they told me this is a normal issue since the metal base makes it slip easier. They instructed me to purchase a non slip mat. Would have preferred if the frame had a barrier around the mattress so it couldn’t slide off
Date of experience: January 20, 2025
Reply from Bestier
Hi Hector, Thank you for sharing your experience with us. We appreciate your honesty and apologize for any inconvenience caused by the sliding issue with your bed frame. While some movement can occur with metal bases, we understand your preference for a more secure design, and we’ll certainly take your feedback into consideration for future improvements. If there’s anything else we can do to enhance your experience, don’t hesitate to let us know.
We value your satisfaction and appreciate your patience. Thank you for choosing us.
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Great product support and great products
We had one missing part number from the kit and Peter was very diligent in finding out the correct hinge part number and getting us the complete kit. Furniture looks great and functions great. Thank you very much for the excellent products and product support.
Kent
Date of experience: February 20, 2025
Reply from Bestier
Hi Kent, Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that Peter was able to assist you promptly and that you’re happy with your furniture. Providing excellent products and support is our top priority, and feedback like yours motivates us to keep up the good work.
If there’s anything else we can do for you, don’t hesitate to reach out. We truly appreciate your business and hope you enjoy your purchase for years to come!
Buyer Beware!!!!
Buyer Beware!!!!! In November of 2024, I purchased a 70” fireplace tv stand from this company through Walmarts website and the fireplace was faulty- it did not blow out air. I left a review on Walmart’s website and the owner of the company called me and asked me to send pics & video of the unit to his phone which I did. After he reviewed the video, he told me that he would arrange to pick up the defective unit and send me a new unit. I told him that I did not want to pay anyone else to put a new unit together, he then told me that I could just donate the unit and he would refund the money. He asked if I could go on Walmarts site and remove the review, I told him that I would look into doing so, but I was unsuccessful because Walmarts does not allow you to remove reviews. After I was unsuccessful in removing the review, I received another email stating they could only refund me 80% I asked why only 80% and what is the amount being refunded, they sent another email stating I needed to agree to the 80%. I have been going back and forth with this company since November, I salvaged the unit as they instructed me to do and now they will not return any of my emails. If you look at the reviews on Walmart they are horrible and previous buyers warn against purchasing from them. I usually don’t write reviews like this but this company is not to be trusted and they do not care about the consumer once they have received their money, I will be posting this review on every platform that this company is affiliated with. People need to know!!!!
Date of experience: November 20, 2024
Reply from Bestier
Dear Rosan, Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced with your purchase. At Bestier, we strive to provide high-quality products and exceptional customer service, and we regret that we fell short of your expectations in this instance.
After reviewing your case, we believe there may have been a misunderstanding in communication regarding the resolution process. Our intention was never to pressure you into modifying your review, but rather to ensure you received a satisfactory resolution through a replacement, refund, or other means.
We deeply regret the delays and miscommunication you encountered. While our team initially suggested a partial refund for the salvaged unit, we understand your dissatisfaction and would like to make this right. To resolve this matter promptly and fairly, we are prepared to issue a full refund for your order. Alternatively, if you prefer, we can arrange for a replacement fireplace unit at no additional cost.
Your feedback is invaluable in helping us improve, and we appreciate your patience as we work to address this issue. We hope to regain your trust and have the opportunity to serve you better in the future.
Verified
Reply from Bestier
Thanks for letting us know! We get it—reviews can be a hassle. If you have any quick thoughts you’d rather share another way, just say the word. We’re all ears!
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