beneplace.com Reviews 226

The rates were incredibly discounted. On a rare occassion when there are multiple room types (executives with jacuzzi, Jr. Executives, etc.), the room doesn't always seem to match. But otherwise, great discounts!

Date of experience: July 04, 2025

Date of experience: July 03, 2025

First of all the website mal-functioned twice. I tried calling the Beneplace customer service phone number on listed on your website. I was on hold for over 45 minutes while being subjected to the very sad depressing music that your company was playing. I finally decided to hang up and try calling the hotel. When I called the hotel they tried to charge me more than the price listed on your site. I tried calling the Beneplace customer service number again but to no avail. Finally after 3 more attempts the website worked.

Date of experience: June 26, 2025

I was paying for a rate and it increased by $10 where I wasn't able to purchase it anymore.

Date of experience: June 26, 2025

Date of experience: June 21, 2025

i dont like the process/fees to make changes/cancelations, due to being made to pay upfront for reservations. if you cant make changes, we shouldnt be charged to cancel & redo reservation.

Date of experience: June 18, 2025

It was cheaper to purchase this way. Also, very easy and user friendly. I will definitely use again.

Date of experience: June 11, 2025

The website had a glitch and I was double charged for my hotel room. When contacted they said they had to investigate and it would take 72 hours. 72 hours past the 72 hour window they still don’t have a decision, when I called back to let them know I have screen shots of what I thought I was booking they had me email them and now told me another 72 hours. For what I’m out so far this website hasn’t saved money but instead caused a big nightmare. When I spoke with the woman at the front desk of the hotel I was informed if I called and told her what the website price was most hotels will match it and it’s a much safer route so you don’t have these mix ups.

Date of experience: June 04, 2025

Date of experience: May 29, 2025

You need to explain what your "fees" are for. Seems like you're just taking extra money.

Follow up to your response: I think you should just provide transparency in the first place. I shouldn’t have to follow up. Just list what the fees are for during checkout.

Date of experience: May 21, 2025

I had a positive experience using Beneplace. The site is easy to navigate, and I was able to find discounts that were relevant and valuable. Customer service responded in a timely manner when I had a question, and the overall process was smooth. I gave 4 stars because there’s still a bit of room for improvement in terms of mobile site responsiveness, but overall I’m satisfied.

Date of experience: May 23, 2025

Awesome and easy to reserve online! Best rate around!!!!!

Date of experience: May 06, 2025

easy to useuser friendly

Date of experience: April 29, 2025

unclear until booked that in US$ when booking a Canadian hotel. Could have got cheaper price just by booking direct. No value in membership.

Date of experience: April 29, 2025

I bought AMC tickets for 10.75 off your website. But when I redeemed them off of AMC website. It only discounted the ticket purchase by 9.69. I lost money from buying the discounted tickets on your site. that plus the taxes and fees that I was charged from both site, means I paid close to $20 more than what it would have cost me to buy the tickets directly.

Date of experience: April 25, 2025

I bought move tickets and food vouchers also I paid extra $16. There’s not discount.if buy tickets from cinema. It’s cheaper. Don’t buy this website

Date of experience: April 20, 2025

Beneplace is a nice and convenient place to purchase tickets for a wide variety of places to go or use. It's easy and the prices are lower than the usual places.

Date of experience: April 20, 2025

I ordered concert tickets from Beneplace.
They claimed that the ticket venue had changed the date of the concert which they never ordered the tickets to begin with. After that they claimed that I had changed the date of the ticket which I didn't. In a conference call Beneplace and the ticket venue found out there's not concert on the date they changed it to.

Date of experience: April 14, 2025

Booked my flight with them for February 5. Got it cancelled as I was not able to make it anymore. I was told I am eligible for partial refund and the amount was refunded in the 3rd to my form of payment. Needless to say I never got a refund from them.
Apparently they called on 2/27 using this number +1 (805) 754-2232 saying they could not process my refund and I was told to called them back- which I did. I was told they will issue a check instead. I returned their call on 2/28 no one picked up.
Was able to get a hold of them on 3/7 using this number +1 (805) 200-3758 and they essentially blame me saying they tried calling to let me know about the defaulted refund but I didn’t pick up the phone.
3/7 I was told the check has been issued and should be able to get in the next 21 days.
3/22 I called just to check the status of my refund for which I was told it wasn’t processed on 3/7 but on 3/10 and I had to wait until April 10 to be able to get the check.

Today April 10 and I am wondering why my check isn’t here, just to make sure it wasn’t stolen. To my greatest surprised I was told the check had been cancelled and they will have to issue a new one for which I have to wait another 21 days to be able to get it.
Later after that called I tried calling them again and I was told a different story. I was told the check had been processed 3 days ago so 4/7 and I should expect it in the mail anytime soon.

But how should I trust this again. If I never called I wouldn’t have known my refund was rejected. What is the guarantee I will get my check following this conversation. It makes no sense. It was easy to get the money but now they keep saying the refund steam is experiencing some issues.
One of their agents even told me that the refund can take up to 60 days some times so 2 billing cycles. How does that make sense…..

Date of experience: April 08, 2025

It was so easy to shop and quick. Website is easy to navigate.

Date of experience: April 03, 2025