Befitting Reviews 586

Initial order took almost a month to receive. When purchased I added the accidental damage coverage. I had a dog that got my glasses and I’m still trying to talk to someone about getting it covered. I have emailed and called. Also the recording says it opens at 8 but can never get through till way past 9.

Date of experience: June 27, 2025

I added my insurance and when I checked out it was one price. But when I went to check on the order after my FSA account said I needed a reciept to cover the cost. They reported that the cost was aboutt wice what I had checked out at. When I called Befitting said that my insurance benifits are only valid for a certain amount of time. 10 minutes between ordering and check out is not that long. Byt what is weird is tgat when I checked out it was half the cost they took out of my FSA account. Now I may be resposible for all 380 dollars. When I called tehy circled the problem. Anytging but getting my money back. I asked for an itemized reciept over email (no response) and when I gave up trying to talk w a person that obviously did not want to reimvurse me? I asked for one then. She said by end of day immeadiatly and then so far its been about 3 days and no such thing has appeared. My guess is that insurance is a pain to work with and since my FSA is a better way to get paid?? They scammed me. I am pretty sure they commited a crime of some sort. BEWARE!!! I would have paid less elsewhere wo insurance. If they dont want to deal w insurance then dont accept it in the first place!! What a scam!!

Date of experience: June 13, 2025

I love my glasses and Befitting ordering process was efficient, confirmed my optical prescription, and my glasses turned out beautiful. They arrived and fit perfectly. The price was fantastic. Thank you Befitting for your smooth process for getting my new glasses. KL

Date of experience: May 16, 2025

Second year spending my vision benefits here and I’m very pleased with the quality and selection available . Process is super easy online and most of their frames have the virtual try on feature , although not 100% accurate , it gives you a general ideal of how the frames will look on your face . I will recommend and continue to order my glasses here .

Date of experience: June 01, 2025

The process was very easy to order my glasses online; when I had to call in to very my uploaded prescription the customer service lady was very helpful. I would recommend to my family & friends

Date of experience: May 23, 2025

Jaylin responded promptly. She’s was outstanding!

Date of experience: May 20, 2025

I have Davis vision but based on how my health and vision insurance is set up, apparently I’m out of network than in. I didn’t know much about this process where their customer service manager explained the confusion and clarified it quicker than my own insurance who still haven’t gotten back to me. They offered me a 30% discount coupon for something they didn’t need to. Suffice to say, bought a pair of glasses

Date of experience: May 21, 2025

My experience has been horrible so far. First, I have ordered through online vendors in the past and had great experiences. My insurance only has a few and befitting is one of them. I ordered an entire year of contact lenses. I received all of the left eye contacts in 90-day boxes after ordering, but only a partial order for my right eye (4) 30 day boxes) not sure why not 90 day. I called (no one ever answers), I emailed and finally got a response and they said the order was entered incorrectly on their side. So, today, I received one more 30 day box of my left eye contacts. Which means, I am still missing 7) 30 day boxes, or 2) 90 day boxes and 1) 30 day box of my right eye contacts. Again, called (no answers), And just left a message. The order tracking and communication is nonexistent. I don't get an email when the order is shipped or arrives, or how many what etc. I would NOT recommend this online vendor. It doesn't seem like they are interested in their customers' experience. And--I never write reviews so you know its bad.

Date of experience: May 15, 2025

I had a great first experience with this seller. Would recommend if you’re looking to buy eyeglasses online. It was very easy to pay with my insurance, and had a nice selection of brands and styles. However, the real reason that got me to make this review is that I received my glasses in less than a week from the night I ordered.

Date of experience: May 10, 2025

My order was canceled after it was approved due to my prescription being too strong. The customer rep let me know this only after i called cause my second order i had place hadn't been confirmed so i called about it. You need to advertise that your glasses only go up to a certain power so people don't order and pay for glasses only for it to be canceled. I now have to wait for a reimbursement and for my benefits to be added back before i can get new glasses!

Date of experience: May 08, 2025

First time for me in buying eyeglasses online and what a great experience it was with Befitting! Its website is very well designed and super easy to use. The ability to virtual try on and see any eyeglass frame was just terrific in making my selection. My follow up call to Sarah to confirm receipt of my order and prescription details was one of the best customer service interactions I've had in a very long time. I'll for sure be a returning customer!!

Date of experience: April 28, 2025

Easy to get the prescription. Fast response from costumer service

Date of experience: April 25, 2025

WOW !!!!! ABSOLUTELY FABULOUS customer service !!!! I had ordered from them for the second year and will AGAIN and AGAIN !!! I have transition glasses (bifocals) now and the place of the transition was off. I worked closely with Sarah, and with providing them some updates on my vision asst and numbers, they REMADE both my daily eyeglasses AND the sunglasses I had ordered. I received both before my trip to FL and for the first time - I had prescription sunglasses !! I purchased Gucci sunglasses with transitions for bifocals for less than $150!!! and they take most eye insurances. RUN, flick, use their easy online app - TOTALLY RECOMMEND Befitting !!!!!!!!!!!!!!!!!!

Date of experience: April 03, 2025

Best customer service to date! When my glasses arrived I wasn’t thrilled with them but after a quick call with Kayla, we found a better style and corrected my line of vision issue! My new glasses arrived super quickly and I LOVE them.

Date of experience: April 07, 2025

This is my 3rd time using befitting! I've gotten both mine and my husband's glasses from here 3 years in a row. We've love the options, the prices, and customer service. Lauryn was our latest rep and she was awesome. She called to make sure i had everything I needed and to let me know that my order was being processed. Thank you Lauryn!!

Date of experience: April 15, 2025

I needed to return my glasses due to a particular reason and I had the best experience from Befitting's Customer Service Team. They were very professional and were able to resolve my issue in a timely manner!

One of the best customer experiences I have had.

Greg N. Ohnmacht

Date of experience: April 08, 2025

Terrible experience. Poor quality control on their products. I ordered a pair of glasses and was happy, initially, with them. Then I noticed numbers etched on the lenses and Befitting sent me a new pair stating that was an error and was supposed to be buffed off before shipping. I received the new pair, and the same issue was present. I will not use this service in the future. My advice, get you prescription eyewear locally, so if something is wrong it can be addressed quickly. I now have to send these back, wait for befitting to notify my insurance to reset my benefits and then go get another pair.

Date of experience: April 15, 2025

Awesome sturdy glasses. I got the ray-ban mega clubmaster . I was concerned that when buying their in-house prescription sunglasses lens, they wouldn’t be dark enough. They are perfect. Also the price with insurance and the discount, unbeatable! Will buy from them again!

Date of experience: April 07, 2025

I had a wonderful experience ordering these glasses. The customer service team reached out multiple times to verify information, which I have not experienced with other companies. I have not received my glasses yet, but with as much care as they have taken in ensuring they had my prescription correct, I am looking forward to partnering with them for all future needs!

Date of experience: April 04, 2025

Seems like they build their product to fall apart after 1 year. My glasses had an anti scratch and anti reflective coating. I purchased in December of 2023 and in March of 2025 those coatings starting disintegrating or corroding or something on the lens. Very difficult to see out of my right eye and an instant headache. Turns out, there is no warranty on the lenses, only the frame. Won't be purchasing again.

Date of experience: March 31, 2025