Blue Cross and Blue Shield of Michigan Reviews 7

BCBS of Michigan is my company provided Health Insurance. Had numerous issues with their claims department since we have had this insurance company. They just keep moving the goal posts and making excuses to try to deny claims that were previously approved for several years. My wife spends hours a week on the phone trying to fix things with these clowns and has to deal with their incompetence and excuses all the time. This delays us getting our money back.

Avoid this insurance company. Their customer service is terrible.

Date of experience: December 13, 2024

They have denied my appeal again had ct scan and biopsy and the radiologist recommend a PET Scan and they won't cover it. This is the worst insurance company ever!!!!

Date of experience: December 02, 2024

Your employee Myra Tetteh, who is on the BCBS foundation has repeatedly engaged in pattern of making false and misleading statements to numerous organizations in her malicious endeavor destroy a majority minority owned company. She has also engaged in repeated harassment, making threats and more to employees of our company. She has made frivolous complaints, containing lies and false statements to the following:

1 – Help Me Hank (Channel 4)
2 – Grosse Pointe City Council
3 – Council Member Johnson (City of Detroit)
4 – Detroit City Council
5 – Fox 2 News
6 – Heather Catallo (Channel 7)
7 – Better Business Bureau

In Ms. Tetteh’s frivolous and patently false complaints to the above entities and persons, she has engaged in libel, slander, false light, and tortious interference, whereas she states unequivocally that our company engages in a pattern of dishonesty, that we are thieves, and we do nothing more than engage in taking clients’ money without providing services. Most importantly, she attempts to persuade people that she is making the complaints too that we should not be allowed to do business in those areas. She bases this on a handful of negative reviews that we have received. Those reviews, just like hers are patently false, which she would not know, since she is devoid of any facts.

On every single website that Ms. Tetteh has left a review on, she continues to update those reviews, so they stay at the top. In doing so, she refuses to update those reviews with accurate information. It is one thing to have an opinion, which she is entitled to. However, when she engages in a pattern of harassment, lies and more, she is now committing slander, libel, false light and engaging in tortious interference. All of which are legally actionable by us, as we have been informed by our retained counsel.

I regret the need to inform you of what has transpired, But due to the unethical and immoral actions that Ms. Tetteh has engaged in, you should know

Date of experience: December 22, 2023

This company has made many mistakes with billing, costing my partner and I over $2000 that should have been covered, and peace of mind about our coverage. We have called multiple times for multiple offenses, and they never know what is happening with their system. I had coverage, and my provider was in network, yet they did not know why the system wasn’t agreeing to reimburse me. It went through several rounds of people, and was never resolved. Most recently, we were told we no longer had insurance, and when we called the provider multiple times, they did not know what happened, we were told our case was escalated, and yet it is still unresolved. My partner will need an MRI and surgery soon, and we have no idea if we’re covered, or why we might not be. And no one at this company knows why or how to help. It feels absolutely helpless. Unfortunately, there is no alternative for us, since our providers only take BCBSM, so we’re stuck. I wish their system worked, I wish they knew how to help, and I wish they didn’t keep issues unresolved.

Date of experience: November 21, 2023

The ONLY negative thing I have to say about this company has already been said. It takes a long time to get through to them. That said, the customer support folks are very kind, very patient, and have helped me resolve a number of issues. I wish all companies were like this.

Date of experience: May 08, 2023

Getting through to a BCBSM customer service rep is impossible! I called them on five separate occasions to get prior approval for medical treatment. But I keep getting a message that call volume is too high and to call back another time. Then it hangs up on me without providing an option to wait on the line.

I also sent two messages via their mobile app over a week ago but still haven't received a response. In the past 20+ years, I've had health insurance with all the major insurers, including Kaiser, but have never experienced such poor customer service before. My insurance for next year will definitely not be BCBSM.

Date of experience: February 27, 2023