Verified
BarkBox Review: Instant Pup-Grade Every month, my dog turns into a furry little detective the moment BarkBox hits the doorstep. One sniff and he’s like, “My goodies have arrived!” The toys? Hi... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Barkbox kept sending me boxes after I canceled my subscription. I reached out to their online chat to let them know and find out why I was still getting charged. They refunded me the money instantly a... See more
Verified
We really enjoy BarkBox—the treats and toys are always a hit with our pup! However, the delivery timeline has been a bit frustrating. Our package is submitted every 1st of the month, but we didn’t rec... See more
Company replied
Verified
BarkBox delivery on what they say they will do. Very helpful on information and products that your pet needs. Would highly recommend them to anyone.
Company details
Written by the company
By dog people, for dogs (and their people). At BARK, we want to make dogs as happy as they make us. Because dogs and humans are better together. That's why we're committed to creating the world's best products and experiences to satisfy each individual dog's distinct personality and preferences.
Scout's Honor Guarantee
We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.
Contact info
United States
- barkbox.com
4.5
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Easy and affordable my dog really does…
Easy and affordable my dog really does know it's for him great toys and treats at a price that's affordable
Date of experience: June 18, 2025
Reply from BarkBox
Thank you for taking the time to share your feedback—we hear you. We understand how deeply upsetting the recent internal message was, and we want to be clear: it does not reflect the values of our team. We sincerely apologize for the hurt it caused, particularly to the LGBTQIA+ community. Pride is deeply personal and meaningful to many of us here, and we remain firmly committed to standing with the LGBTQIA+ community. We’ve proudly offered our Pride Collection for the past four years, and it continues to be prominently featured on our site. The collection has been available since launch and remains live here: https://bark.co/collections/pride
In the spirit of solidarity, we are donating 100% of the revenue from this year’s Pride Collection to organizations supporting the LGBTQIA+ community—where in past years, we donated a portion of the proceeds. Again, we’re truly sorry. We appreciate you sharing your sentiment—this feedback is essential. We recognize there’s work to be done and hope to earn back your trust over time.
Superior Customer Service
My puppers has been getting boxes for over 6 months. I have had a couple of issues none of which were because of bark box. Porch pirates and misunderstandings. It didn’t matter. Bark box still made it right even though they did not need to. Then they just sent me a survey yesterday. I filled it out. I said I have a super chewer and he goes through toys like crazy and I wish the toys were bigger and more durable. They are sending my pup a couple of new toys and gave me different bark box options. How freaking amazing is that?! This company is amazing. Customer service is A++. Actually, add another couple pluses. I am blown away. People, I assume humans, responded to my survey responses within hours. With personalized responses. AI is cool and all, but there has to be some kind of human oversight. I 1000% recommend BarkBox and will probably always recommend BarkBox!
Date of experience: June 25, 2025
Verified
5 Star Service
Bark Box Customer Service always so helpful and gets back to you quickly to solve your problems.
Date of experience: May 13, 2025
Verified
BarkBox delivery on what they say they…
BarkBox delivery on what they say they will do. Very helpful on information and products that your pet needs. Would highly recommend them to anyone.
Date of experience: May 13, 2025
Verified
They took my suggestions and did a…
They took my suggestions and did a great job every month.
Date of experience: May 13, 2025
Barkbox kept sending me boxes after I…
Barkbox kept sending me boxes after I canceled my subscription. I reached out to their online chat to let them know and find out why I was still getting charged. They refunded me the money instantly and were so kind and compassionate about me losing my dog. Definitely will use them again with my next dog!
Date of experience: June 04, 2025
Sellouts
I think your recent decision to “pause pride advertising” says everything about your spineless company - but hey it’s great to know that you liken LGBT to Maga. If you can’t see how tone deaf that is then you deserve all the criticism headed your way!!
Date of experience: June 04, 2025
Reply from BarkBox
Thank you for taking the time to share your feedback—we hear you. We understand how deeply upsetting the recent internal message was, and we want to be clear: it does not reflect the values of our team. We sincerely apologize for the hurt it caused, particularly to the LGBTQIA+ community.
Pride is deeply personal and meaningful to many of us here, and we remain firmly committed to standing with the LGBTQIA+ community. We’ve proudly offered our Pride Collection for the past four years, and it continues to be prominently featured on our site. The collection has been available since launch and remains live here: https://bark.co/collections/pride
In the spirit of solidarity, we are donating 100% of the revenue from this year’s Pride Collection to organizations supporting the LGBTQIA+ community—where in past years, we donated a portion of the proceeds.
Again, we’re truly sorry. We appreciate you sharing your sentiment—this feedback is essential. We recognize there’s work to be done and hope to earn back your trust over time.
Verified
Gracie is spoiled and she's love it
Date of experience: May 13, 2025
Good idea, but needs improvement for medium-sized dogs
I like the concept of BarkBox, but the toys we received were too small and not durable enough for medium-sized dogs. It would be great to see more size-appropriate, tougher toys. Also, I’d prefer that all treats be made in the USA and completely free of artificial flavors, colors, and preservatives. These improvements would make the subscription feel much safer and more worth the price.
Date of experience: May 01, 2025
Reply from BarkBox
Thank you for sharing your feedback. We're sorry to hear that the toys didn’t feel size-appropriate or durable enough, and that the treats didn’t meet your expectations. That’s not the experience we want for you or your pup, and we’d love the chance to make things right. Please respond to our request for more information so our Leadership Team can assist further, or feel free to reach out to us directly at happyteam@bark.co.
We appreciate your patience, your feedback, and for being part of the pack.
Verified
Like always we love the variety we…
Like always we love the variety we receive. The dogs know that the Bark box is for them. We enjoy getting a sample of treats! That way we know if they really like it we can get more.
Date of experience: May 13, 2025
Verified
MY BARK BOX EXPERIENCE!!!
If my order didn’t come on time they were QUICK to fix that problem. I absolutely LOVE THEIR TREATS AND MY BABIES LOVE THEM MORE!!! I only wish that they offered a Treats Only Box. My dogs are all very old and just don’t care about toys BUT THEY LOVE THE TREATS. Please think about doing a Treats Only Box!!!;.
Date of experience: May 05, 2025
Verified
My dogs can’t eat/chew the treats sent
My dogs can’t eat/chew the treats sent, 4th month in a row….. I’m just going to have to change to all toys
Date of experience: May 13, 2025
Reply from BarkBox
Thank you for sharing your feedback. We're truly sorry to hear that the treats and chews haven’t been a good fit for your pups. We can see that your subscription has been updated to our Toy-Only box starting in June. At this time, treat options can only be tailored for allergies like chicken, beef, or turkey under our allergy-friendly plan. We understand how disappointing this has been and want to help make it right. Our Leadership team will be reaching out via email shortly to assist further. We appreciate you and your pups being part of the pack.
Verified
My tough chewer loves the toys
Date of experience: May 13, 2025
Verified
BarkBox delivers quality treats & toys…
BarkBox delivers quality treats & toys that my dog loves. Bjorn recognizes the box and knows he’s getting a special treat delivered just for him. Customer service is excellent. 10 out of 10 🙌
Date of experience: May 13, 2025
Verified
Our Crazy Daisy LOVES getting her Bark…
Our Crazy Daisy LOVES getting her Bark Box!!! How does she know when the box is for her??? She knows she has to wait for me to get home and waits by the box until I walk through the door and is so excited! We open it and let her pick which one she wants but always goes back for the rest.
Date of experience: May 13, 2025
Verified
Great product
Great snacks and toys. I first ordered the regular bark box and then saw the super chew box. The super chew is much better for our dog so I was able to cancel the regular boxes and Ok with finishing out my 1 year subscription. Xena looks forward to receiving her Bark box each month.
Date of experience: May 13, 2025
Verified
My dogs go crazy for their bark box
My dogs go crazy for their bark box! That’s why I gave you 5 stars. I do wish you offered healthier treats though. They’re really not allowed to have junk food. Maybe you could offer healthier treats at a higher price point?
Just a thought. I would pay more for organic, grain free, corn free treats every month.
Thank you!
Date of experience: May 13, 2025
Reply from BarkBox
Thank you so much for the 5-star review! We’re thrilled to hear that your dogs are enjoying their BarkBox—bringing joy to pups is what we’re all about.
We also truly appreciate your thoughtful feedback regarding treat quality. We understand how important it is to prioritize healthy, nutritious options, and your suggestion to offer organic, grain-free, and corn-free treats at a higher price point is valuable. While our standard treats are made with high-quality ingredients and without artificial preservatives, we're always exploring ways to better meet the needs of all pups.
We’d also love to introduce you to BARK Kibbles—our healthy meal option for dogs. These recipes are carefully crafted by a board-certified nutritionist and feature premium ingredients to support pups through all life stages. You can learn more by visiting our Kibbles Page: https://bark.co/collections/kibble-collection.
If you are interested to learn more, feel free to reach us at happyteam@bark.co. Thank you again for being part of the pack!
Verified
Bark box is a great company that will…
Bark box is a great company that will work with you on assuring that your fur baby will be giving great toys and treats. My babies have had lots of fun playing with the toys for hours and they are still in one piece. Thank you bark box for all you do
Date of experience: May 13, 2025
Verified
My dogs love their bark box
Date of experience: May 13, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.