Ballistic Armor Co. Reviews 380

The order process was easy and the helmet is as advertised. I would definitely recommend them.

Date of experience: June 16, 2025

They shipped pretty fast and seem trustworthy.

Date of experience: June 17, 2025

Fast shipping and the customer service is awesome

Date of experience: June 17, 2025

I hate giving money to the Chins, but it is a decent helmet. And half the cost of the American equiv. Fits good and my Rino mount snaps in rock solid to the shroud. ARC mounts and bungee retainers seem solid, and Youtube shows people proving out the 3a protection on these. Sorry USA you built the international consumer economy. We have to live in it.

Date of experience: May 28, 2025

Ordered the wrong color for a fanny pack called them and they immediately changed it to the correct color no issues

Date of experience: April 28, 2025

Date of experience: May 09, 2025

Helmet is amazing! All other are also great quality would highly recommend. Love using it in the field and range when on mission!

Date of experience: April 15, 2025

fast response. fixed my problem without any issues. received order faster than expected. great company

Date of experience: April 15, 2025

I bought a helmet from them and it was great!

Date of experience: April 15, 2025

I'm sure the products are great, but I wouldn't know since the customer support team (Travis) made it absolutely impossible for me to place an order for a friend of mine.
He tried to place an order but it bounced, presumably cause he's not state side. Which I guess means that they don't want to make international sales, pretty strange off the bat.
I then tried to place an order and have it shipped to a different address than my billing address, which subsequeantly bounced not once, but twice.
I was told by Travis that my order got flagged for fraud cause shipping and billing address was not the same. In what world that would be an issue, I don't know.

On every website I've ever ordered from there's a box to tick if your billing address is the same or not, and the same goes for this one, so what's the issue?
Payment went through, but Travis is still claiming they can't risk losing $1k of merch. How are you losing anything when payment has cleared?

At this point, instead of contacting me and trying to straighten it out, Travis sends me a stroppy email stating that any order I try to place will get cancelled.
On top of that, they drag their feet refunding the payments.
Thanks Travis, employee of the year!

All in all, one of the worst customer service experiences I've ever had. And a very strange way of doing business.
I guess they don't need/want the sale.
I would stay clear of this business, just based on their customer service (Travis) alone.

Date of experience: April 25, 2025

I had ordered the wrong color and they made the return super easy
Also very satisfied with the quality

Date of experience: April 04, 2025

The order took longer than initially expected. I emailed and called about the concern. Travis was great to deal with, he reassured me the order would be fulfilled once the helmet was received by them. I just got it today...well worth the wait for the Gen I Ballistic Helmet IIIA.

Date of experience: April 15, 2025

Customer service is great.
It took forever to receive my helmet but Travis and the rest of the team went out of their way to make things right. Because of that I will definitely be ordering again.

Date of experience: April 15, 2025

Took a very long time to Even ship. When emailed it took a long time to respond. Thought all product were made in the usa which drew me to this company and turned out to be false. Wanted a refund but was talk mu order shipped when i first reached out but had a shipping label made the day prior before being told this .overall lost all trust in the company and has shadey business practices

Date of experience: April 15, 2025

Easy purchase, fast shipping and great quality! Highly recommended

Date of experience: April 11, 2025

Overall, good experience. I paid for 2 day shipping, but after a week did not even have a tracking number. I called the company and they let me know the acetac Gear was behind. They refunded me the price of the shipping because of the delay, were helpful and friendly when responding to me, and the order came fairly quickly after our correspondence, exactly how I had ordered it.
A good company is responsive to its customers, and has helpful customer service when something goes wrong, just like this company was

Date of experience: March 21, 2025

This product is expensive. However its built better than say the 5.11 product. Love that you can order all the same color of plate carrier and side plates carriers unlike 5.11 brand. My only criticism is the side plate carriers should arrive at the same time as the main plate carrier.

Date of experience: March 19, 2025

Bought it at a great price. Got here in less than a week. Out-F#$#n-standing job. Y'all should be proud to deliver such high level service.

Date of experience: March 31, 2025

Date of experience: March 05, 2025

I found a great first aid trauma kit here at an awesome price. I’d been searching around a bit for something that has that little extra. I was pleased with Ballistic Armor. The quality was what I’d expected when I got the kit in my hands. I dare say better than what I was able to find at our local Army/Navy Surplus Supplier. I hope I never have to use this kit.

Date of experience: February 03, 2025