Dr Karina Puspitasari was highly professional and thorough. I felt safe and listened to and received excellent advice. Thank you, I will use this service when I return to Bali.
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Dr Karina went above and beyond to prescribe and help source my prescription, assisting delivery with no extra fee. Dr Karina arranged for delivery of my script directly to the hotel. Great communic... See more
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Very convenient and user friendly. I needed a renewal of my prescription and was unable to go to a doctors surgery. The Online Free Consultation with a Doctor (sorry forgot his name) was very profe... See more
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I was initially a bit skeptical about online consultations, but BaliDoc exceeded my expectations. The process was incredibly easy—I was able to choose a time that worked perfectly for me. The doctor... See more
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Company details
Written by the company
Company Description: Balidoc.com is a cutting-edge digital healthcare platform established in 2023, specifically designed to cater to the healthcare needs of tourists, expats, and digital nomads in Bali. The platform operates as a bridge between traditional Balinese care and modern medical services, providing accessible, high-quality healthcare solutions. Balidoc.com partners with local healthcare providers in Bali to ensure a seamless and culturally sensitive healthcare experience, leveraging technology to offer convenience and comprehensive medical care. What Makes It Unique: Balidoc.com stands out for its unique fusion of traditional Balinese care with modern digital healthcare solutions. The platform is committed to making healthcare more accessible and relevant to a global clientele, particularly those in Bali's diverse community. What makes Balidoc.com truly unique is its dedication to integrating local expertise with the latest technology, ensuring fast and accurate medical diagnoses while supporting and elevating local healthcare professionals. The website's core values of transparency, ethical practices, and inclusive decision-making are embedded in every service offered, making it a standout platform in the digital health lan
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United States
- balidoc.com
4.5
Excellent
23 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Dr Karina; Highly Professional
Dr Karina Puspitasari was highly professional and thorough. I felt safe and listened to and received excellent advice. Thank you, I will use this service when I return to Bali.
Date of experience: July 01, 2025
I was very happy with the treatment…
I was very happy with the treatment provided by Dr. Irvan Rizki Fitri for gastroenteritis.
Date of experience: June 16, 2025
Dr Karina went above and beyond to…
Dr Karina went above and beyond to prescribe and help source my prescription, assisting delivery with no extra fee. Dr Karina arranged for delivery of my script directly to the hotel.
Great communication - quick, professional and helpful. Thanks Dr Karina 😊
Date of experience: June 10, 2025
Reply from Balidoc
Hi Jess,
Thank you so much for your kind andthoughtful review. We're delighted to hear that Dr. Karina was able to support you so thoroughly - from the prescription to arranging hotel delivery. She's personally seen your message and was genuinely touched by your words.
It means a lot to us that you felt well cared for. We're always here when you need us.
Warmest regards,
The BaliDoc Team
Smooth experience with Balidoc
Smooth journey through the Balidoc system. Easy to make an appointment, great video conversation with Dr Bintang who listened and to what my problem was and was enthusiastic for the approach we discussed. Prescription arrived in a good timeframe. Only issue was I had problems with the payment system but rapidly resolved by chatting (WhatsApp) with BaliDoc. Would recommend the service for its convenience, thorough assessment and attentiveness.
Date of experience: June 03, 2025
Reply from Balidoc
Dear C.A.,
Thank you for your thoughtful feedback! We're so pleased to hear your experience was smooth and that Dr. Bintang was attentive and thorough. We appreciate you pointing out the small payment step-it's something we're actively improving. Your recommendation means a lot!
Best wishes,
The BaliDoc Team
Crystal clear explanation
Crystal clear explanation . Meeting started promptly on time . Can recommend .
Date of experience: June 02, 2025
Reply from Balidoc
Hi Werner,
Thank you for your brief yet impactful review! We're happy everything was clear and punctual during your consultation. It's our pleasure to support travelers with quality healthcare whenever and wherever needed.
Kind regards,
The BaliDoc Team
Great service
Professional, friendly and appointment was on time. Highly recommend if ever you’re travelling to Bali :)
Date of experience: May 31, 2025
Reply from Balidoc
Hi Camilla,
Thank you so much for your kind words! We're really glad we could assist you in advance of your trip. It's wonderful to hear the experience felt smooth and professional. We're looking forward to serving you when the time is right and you're here in Bali.
Safe travels and see you soon!
Warm regards,
The BaliDoc Team
Efficient
Efficient. No nonsense. Got my ear drop Rx in 10 minutes. $us 40 or about 700k rp. I thought the price is a high for Indonesia given that a 60m massage is 160k rp. Not bad for American pricing and the service is great so I'm happy
Date of experience: May 23, 2025
Reply from Balidoc
Hi Nam,
We really appreciate your honest and practical review! Getting quick help-especially at fair pricing-is one of our top priorities. We're happy to know you were pleased with the efficiency and value. Thanks again for choosing us!
Best,
The BaliDoc Team
Very convenient and user friendly.
Very convenient and user friendly.
I needed a renewal of my prescription and was unable to go to a doctors surgery.
The Online Free Consultation with a Doctor (sorry forgot his name) was very professional and spoke very good English.
Definitely will recommend to my family and friends to use when needed.
Date of experience: May 21, 2025
Reply from Balidoc
Dear Paula,
Thank you for the lovely feedback. We're so pleased our online consultation could support you when visiting a clinic wasn't an option. The doctor who assisted you was genuinely touched by your kind words-we've passed them on, and it made his day! We're grateful for your trust and your willingness to recommend us to family and friends.
Warm regards,
The BaliDoc Team
Huge upcharge on the medication
These doctors way, way, way overcharge for prescription medications. They wanted USD 300 for a 1 mg pen of Ozempic. My current doctor was unavailable, and I am leaving for a trip. The price for Ozempic on Bali Island is around 2.5 to 3 mill ($150-$190) per pen. I mentioned the correct price to the doctor, and she told me the price has increased since last week. I left the consultation without the meds and sourced it elsewhere for the normal price. I would be very careful using this service. The prices seem inflated.
Date of experience: May 12, 2025
Reply from Balidoc
Hi Sabina,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you were disappointed — we completely understand how important clear communication and pricing are.
Our doctor mentioned that the consultation was unfortunately cut short, as you exited the session before it was finished. Because of that, there wasn’t enough time to go over all the available options — including the possibility to receive just a prescription, so you could source the medication yourself if you preferred.
Just to clarify, the USD 300 you mentioned isn’t just for the Ozempic pen. It includes the full service: medical consultation, prescription, sourcing of authentic medication, delivery to your location, and continued medical support — all designed to provide peace of mind and convenience for those managing their health while abroad.
We’re genuinely sorry to hear that our pricing wasn’t within your budget. Our team is dedicated to offering high-quality care and professional service, and our prices reflect the value and expertise we provide.
We genuinely appreciate your feedback — it helps us improve and communicate our services more clearly. If you’d like to talk more or have any further concerns, we’re always here for you. Feel free to reach out by email at support@balidoc.com or message us directly via our website.
Wishing you all the best,
The BaliDoc Team
Professional
Professional, patient, kind and extremely knowledgeable. Thank you so much.
Date of experience: May 07, 2025
Reply from Balidoc
Hi there,
Thank you so much for the lovely feedback. We’re truly grateful for your kind words — it means a lot to know that you felt supported and well cared for. Our team is here to help with patience, kindness, and expert advice, always.
Wishing you continued good health,
The BaliDoc Team
Very efficient and professional
Very efficient and professional. Highly recommend
Date of experience: May 01, 2025
Reply from Balidoc
Hi there,
Thank you so much for your kind words! We’re really happy to hear you found our service efficient and professional — that’s exactly what we strive for. Your recommendation means a lot to us!
Wishing you all the best,
The BaliDoc Team
Fantastic service!
Fantastic service!
Though it was too good to be true, or wasn’t legit, but so glad I used Bali doc!
I had impetigo on my face whilst in Bali and I had been to the chemist and medical centres numerous times and they couldn’t give me an antibiotic cream.
I had a free consultation with Bali doc whilst at dinner, by the time I got back to my hotel my prescription had arrived by go jek, or I also had the option to get my prescription by email and get myself.
Cost me around $120 aud in total. The prescription by email service was cheaper.
The doctor spoke perfect English and was very helpful.
I paid through PayPal and had easy communication by email.
My face feels better already.
Would 100% use again and highly recommend!
Date of experience: April 24, 2025
Reply from Balidoc
Hi there,
Thank you so much for the amazing review — it truly made our day! We’re so happy we could help you get the right treatment quickly, especially after you'd already been through several stops without success.
The idea that you squeezed in a doctor’s visit between the main course and dessert honestly made us smile — that’s exactly what we aim for: care that’s so easy and seamless, it fits right into your day, even on holiday.
We’re glad you found the process smooth, the communication easy, and the doctor helpful. Wishing you a full recovery, and we’re always here if you ever need us again. Enjoy the rest of your time in Bali! 🌴
Warmly,
The BaliDoc Team
perfect service…
I was able to book an appointment online very quickly and easily. They asked for my medical history and personal information. After our conversation, the very friendly doctor arranged an appointment with a specialist at the hospital for further examination. I received confirmation of the appointment the next day. Everything was very professionally organized.
Date of experience: March 26, 2025
Reply from Balidoc
Thanks so much for the great feedback. We're really glad to hear everything went smoothly and that you felt well taken care of.
Making healthcare easy and stress-free in Bali is exactly what we're here for, so it's great to know we could help. If you ever need anything else, just reach out – we're here for you.
The consultation was on time and easy…
The consultation was on time and easy to understand, even for those who speak little English! Thank you!
Date of experience: March 22, 2025
Reply from Balidoc
Thank you for your kind words. We're really glad the consultation went smoothly and was easy to understand. We always do our best to make sure every patient feels comfortable, and we work hard to find the best solution – even for those who don’t speak much English.
If you ever need anything again, we're here to help.
Great Service, totally recommend!
I was initially a bit skeptical about online consultations, but BaliDoc exceeded my expectations. The process was incredibly easy—I was able to choose a time that worked perfectly for me. The doctor was very patient and took the time to really listen to my concerns, which made me feel comfortable and well taken care of. It felt like a genuine, personal interaction, even though it was online.
Date of experience: March 11, 2025
Reply from Balidoc
Thank you for sharing your experience. We completely understand that online consultations can feel uncertain at first, so we're really glad to hear we exceeded your expectations.
Many people think BaliDoc sounds too good to be true — but this is exactly where healthcare is headed. Easy access, genuine care, and professional support, all from wherever you are.
We’re proud to be part of this new era of medicine, and even prouder to have earned your trust. We're always here if you need us again.
Thorough, Thoughtful and Caring service
Had a very caring and thorough consultation with the doctor. He listened to my concerns and came up with a treatment plan we both agreed upon.
Balidoc’s service is a 10/10, from helpful administration through to delivery.
Best of luck with your business, you deserve every success
Date of experience: February 10, 2025
Reply from Balidoc
Thank you so much for this lovely feedback. We're truly grateful for your kind words and support.
We believe good healthcare starts with listening and working together, so it means a lot to hear that you felt heard and supported throughout the process. From admin to consultation to delivery, we aim to make every step as smooth and caring as possible.
Wishing you all the best as well, and thank you again for your trust.
Lifesavers
Lifesavers! I left some important medication at home. I made an appointment online and the Doctor was able to help me. The response was rapid and the service impeccable.
Date of experience: February 03, 2025
Reply from Balidoc
Thank you so much for your kind words! We’re always here to help and are glad we could assist you quickly when you needed it most. Your health and peace of mind are our top priorities. Safe travels, and don’t hesitate to reach out if you ever need us again!
Really quick to respond and easy to…
Really quick to respond and easy to organise an appointment. Kind & helpful staff. Definitely recommend if you need some insight or reassurance!
Date of experience: December 15, 2024
Reply from Balidoc
Thank you so much for the kind words! We're thrilled to hear you had a positive experience. Our team is always here to provide quick, helpful, and reassuring support. Don't hesitate to reach out again – we're happy to help anytime!
A clear and focused consultation and…
A clear and focused consultation and easy to follow plan with options. My doctor had to check if the prescription I requested was available in my area and he did this within the hour post consultation.
Great communication.
Highly recommend.
Date of experience: October 28, 2024
Reply from Balidoc
Thank you so much for your kind words! We’re thrilled to hear that you found the consultation clear and the plan easy to follow. It’s important to us that our patients feel confident and well-informed, and we’re glad your doctor could quickly confirm your prescription options. Great communication is what we strive for, and we’re happy it made a difference for you. Thanks for recommending us!
Best,
Team BaliDoc
Great service
Dr. Bintang was wonderful and worked with me to get my prescription medication issued and delivered to me promptly.
Date of experience: October 03, 2024
Reply from Balidoc
Thank you for sharing your experience! We’re so happy to hear that Dr. Bintang was able to help you out quickly with your prescription. Our goal at BaliDoc is to keep things simple and hassle-free, so you can focus on enjoying your time here. If you ever need anything else, don’t hesitate to reach out—we’ve got you covered!
Best,
Team BaliDoc
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