Badlands Ranch Reviews 2,649

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Wow! Does he love his treats. I have been using just like treats in training and when rewarding him on good behavior. Which is often. (Don’t tell his vet. 😆) He is an English Cocker Spaniel and I nor... See more

Rated 5 out of 5 stars

Our dog is absolutely in love with the food and treats we are getting from Badlands. She was once a very picky grazer that we would feed when her bowl finally emptied. Now, she gobbles up her food (we... See more

Rated 5 out of 5 stars

Well, Missie usually a very picky eater due to her sensitive digestive system, but she dove right in to the very first serving. She loves it ! I'm carefully mixing her "Fresh Pet" food with the new "B... See more

Rated 5 out of 5 stars

My dogs are 2 of the pickiest eaters. I've tried types including Ollie, Farmer's Boy and Just food for Dogs but they wouldn't eat either. I thought trying Badlans Ranch and found they absolutely love... See more


Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Pet Store

Written by the company

Founded by actress and animal activist Katherine Heigl, we create products made with some of the healthiest foods on Earth — like premium, hearty beef from suppliers who care about the humane treatment of animals, as well as hand-selected superfoods for canine health. We also make it a priority to employ safe, responsible cooking practices by slow-cooking and air-drying our dog food to ensure maximum freshness and nutritional content. It’s all the good stuff your dog needs to thrive, with none of the bad. Named for her ranch in Utah where the Heigl Family rescues animals, Badlands Ranch stands for treating every dog with love and respect. That’s why it is a proud sponsor of the Jason Debus Heigl Foundation and its rescue efforts, medical care, obedience training, and placement of dogs in happy, loving homes. With every purchase of a Badlands Ranch product, you’re not just helping your dog achieve a healthier life… you’re helping another dog in need find a forever home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 79% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Wow!! 🤩

Wow! Does he love his treats. I have been using just like treats in training and when rewarding him on good behavior. Which is often. (Don’t tell his vet. 😆) He is an English Cocker Spaniel and I normally groom him every 6 weeks but for some amazing reason his fur is growing faster and more handsome than before. I really appreciate this food. By the way, it doesn’t bother his tummy like other treats.

Date of experience: July 06, 2025

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Rated 5 out of 5 stars

Our dog will do anything for these treats!

Our dog is absolutely in love with the food and treats we are getting from Badlands. She was once a very picky grazer that we would feed when her bowl finally emptied. Now, she gobbles up her food (we have to actually measure it now to have enough) and will do anything for her snacks. It’s truly miraculous.

Date of experience: July 05, 2025

Rated 5 out of 5 stars

Dogs love it.

Just got two rescue pups and they are both eating your beef food and doing well with it. One had to have most teeth pulled so had to feed wet food for a week. Adding water to yours doesn't really soften it like the vest suggested, so I got a can of something. He's happy to he back now tho. They both really like it.

Date of experience: June 03, 2025

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Rated 5 out of 5 stars

Results of proper nutrition.

Well, Missie usually a very picky eater due to her sensitive digestive system, but she dove right in to the very first serving. She loves it ! I'm carefully mixing her "Fresh Pet" food with the new "Badlands Chicken", so as not to shock her system. She also loves the "Salmon Bites" as well. her demeaner has drastically improved, and has more energy. She will be 7 years old in December, but she acts like she's only 1 year old again. I am so glad to have found your products, and will be ordering more. Thank you SO much !! Vern

Date of experience: July 02, 2025

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Rated 5 out of 5 stars

My dogs are 2 of the pickiest eaters

My dogs are 2 of the pickiest eaters. I've tried types including Ollie, Farmer's Boy and Just food for Dogs but they wouldn't eat either. I thought trying Badlans Ranch and found they absolutely love it.

Date of experience: May 15, 2025

Rated 4 out of 5 stars

My dog rarely eats dog food

My dog rarely eats dog food. She prefers people food and not necessarily the healthy stuff. She loves both the treats and the Super Food Complete. The only reason I did not give it five stars is the price.

Date of experience: June 09, 2025

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Rated 1 out of 5 stars

Huge hassle with refund request

My dog would not accept the food. When I requested a refund the chat person just gave me the run around.
I have just decided to move on.

Here is the interchange:
Emily | 12:54 PM
While I look into your account information, may I ask what the transition experience was like for Lambie with the Superfood Complete?

Emily | 12:54 PM
We began by sprinkling it on her other food where she picked it out and dropped it on the floor. Then we tried just Superfood and she declined it entirely.

frank | 12:56 PM
She's kind of a princess!

frank | 12:56 PM
I am very sorry to hear that, though I appreciate you sharing that with me! We have certainly heard of this issue before, and some pets take a little longer to adjust, so feel free to go at her pace!

🐾 Bonus Tips for a Smooth Transition:

🥣 Add a splash of broth for extra flavor.

🎉 Use positive reinforcement to encourage mealtime success.

⏰ Keep a consistent feeding schedule for routine and comfort.

🚽 Temporary tummy changes are normal — check with your vet if they persist.

Keep in mind that all of our products are covered by our 90-day Money Back Guarantee, making your purchase practically risk free! We also always recommend trying our products for the full length of your Money Back Guarantee for the best possible results. If she is not 100% satisfied by the end of this trial, feel free to reach out to us and we would be more than happy to further assist you! If you would like, I would be happy to extend this guarantee for 30 additional days to give her more time to try what you have on hand?

Emily | 12:58 PM
I really don't want to go through that with her. I know she will not accept it. I would like a refund please.

frank | 01:00 PM
I understand, though I am sorry to hear that. Please keep in mind, the cost of return shipping is the customer's responsibility, and all empty or full containers must be returned in order to receive a full refund.

However, to save you the hassle of returning your products, we do have another option. I have been authorized to offer you a 30% refund for your order today, without a return required. If interested, you would be able to keep the products to gift, share or donate, as well as get some money back. The funds would take 3-5 business days to return to your account.

Would you like to take advantage of this optional offer?

Emily | 01:01 PM
I am disappointed in your approach. Other vendors like Chewy would refund the full amount and ask us to donate the leftover product to a shelter. I ordered from Badlands because it appeared your values matched our. That doesn't seem to be the case unfortunatley. If that's the best offer you can make, we should just stop now and I will move on.

frank | 01:05 PM
Tell Katherine I am disappointed in her.

frank | 01:07 PM
I am very sorry for any confusion regarding our return policy, Frank, though I do appreciate your concern. To clarify, we do accept the empty containers for our return process. Per your request, I have issued your return authorizations. Once your return is received and inspected by our shipping department, your refund should process in 3-5 business days. Please keep in mind, the cost of return shipping is the customer's responsibility, and all empty or full containers must be returned in order to receive a full refund. You will receive an email shortly with return instructions and a form which should be included in the return package.

THEN SHE LOGGED OFF

Date of experience: June 25, 2025

Rated 1 out of 5 stars

Too many ongoing hassles

Dogs liked the food. However, every single month there was some issue with billing - received emails stating payment did not go through. I would check and there was nothing wrong with my form of payment. I was told the email was sent in error. But, in the meantime, I had reluctantly given a different form of payment and got charged twice for the same order (once on each payment source). I called and they refunded the $. However, we cancelled because we do not have time to constantly be calling and dealing with this. Subscriptions are meant to be convenient. It is sad because Badlands Ranch is incompetent. A good product won't cure that.

Date of experience: May 01, 2025

Rated 1 out of 5 stars

I bought two bags

I bought two bags. I was hard as rocks. My dogs would not eat it. I spent my own money to return. It. After three weks i called. They said i was supposed to call first to return it. How would i know that . So no return for me.

Date of experience: June 09, 2025

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Reply from Badlands Ranch

Hello Lisa. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. While many of our customers enjoy our formula, we do understand it may not be for everyone. For this reason, we stand by our 90 day money back guarantee. If you are ever unhappy with an order, it can be returned for a full refund. I would like to escalate your review to our Customer Relations Team, so that an agent can provide you with personalized care and ensure you receive a refund. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

Rated 3 out of 5 stars

Be careful one may not know they are making multiple charges 😱

I signed I ordered too many by mistake I thought my purchases didn’t go through so I have multiple charges I hope they fix it soon I need to buy healthy food for my Fantantic Fur baby

Date of experience: May 16, 2025

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Reply from Badlands Ranch

Hello Elizabeth. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. I would like to escalate your review to our Customer Relations Team, so that an agent can provide you with personalized care. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

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Rated 2 out of 5 stars

Very dark, soft & smelly poops

I have a 7 lb 21 month old Chiweenie. He loves the Badlands Ranch Complete/Chicken. He’s been on it exclusively for two months. I feel like I’m swimming in dog sh!t. I went from having a fur baby who hasn’t messed in the house since being fully house trained to cleaning up runny, smelly poop multiple times a day. He used to sleep with us, but he can’t make the it through the night without going off somewhere to empty his bowels. I hate to do it, because he loves the food, but I’ve switched him back to Pro Plan sensitive stomach effective today. He’s long-haired, and I can’t keep bathing him everyday because of soft poops that he gets all over his beautiful coat around his bum. I have four bags of Badland’s Complete that’ll go to waste, sadly.

Date of experience: May 14, 2025

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Reply from Badlands Ranch

Hello Alesha. My name is Paige, I am with Badlands Ranch. I am very sorry to hear about your pup. We always recommend consulting with your vet before switching foods to see if it is a good option for them. Especially if they have any food sensitivities. While many of our customers see great results with our formula, we do understand it may not be for everyone. For this reason, we stand by our 90 day money back guarantee. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are fully refunded for this order. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

Rated 1 out of 5 stars

DO NOT RECOMMEND

They have great customer service UNTIL you want to cancel. They charged me after I cancelled and refuse to give a refund...they would rather keep my $95 than do the right thing. To make it worse, my dog loved the taste of this stuff but I cancelled because my vet said it was bad for her liver. STAY AWAY FROM THIS FOOD AND COMPANY

Date of experience: May 13, 2025

Badlands Ranch logo

Reply from Badlands Ranch

Hello Hannah. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are fully refunded for this order. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

Rated 5 out of 5 stars

Old dog w/cancer loves it & so do I

My 14 year old dog has been eating this food for a couple years now. I found this food for him when he began cancer treatment and his digestion was ruined. I was desperate to find something he would eat and would work with his system. This food worked. He has healthy 'business' and his energy level is great. He's still taking the chemo, and he needs a little less than recommended, but he eats it. I used it as his treats as well for a long time, but recently he seemed to understand he was being tricked. So I order the buffalo bag as his treats instead. I really recommend this, if you can afford it. If it's tough financially, the dry food can be amended with a moist food or used as a topper. Or stop using the garbage treats and use this, the food is that good.

Date of experience: April 22, 2025

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