Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Baby Epoch is an international B2C e-commerce platform. Our goal is to inspire our customers by offering an exclusive shopping experience. Our product assortment is comprised of baby and children's clothes, shoes, toys, accessories and much more for ages of 0-6.
Palm beach gardens, 33403, Florida, United States
4.4
17 reviews
Amazing quality for affordable price. Best place to dress up your children and they look like a million box.
I am so satisfied and will definitely recommend it to everyone looking for beautiful and great quality clothes.
Thank you 😊
Date of experience: March 25, 2023
Date of experience: September 04, 2022
Very happy for all the outfits I got from this web. A serious site and very nice clothes especially for my little girl. I highly recommend it, and it's really worth it to shop on this web. Loveee itt! ❤️❤️
Date of experience: June 28, 2022
I made a large order from Baby Epoch of same really cute nursing tops and dresses. The selection was huge and I ended up ordering much more than I needed and a variety of sizes, not knowing which would for postpartum. My ordered arrived and I loved it all, however a few items did not fit. I contacted customer service and they were very helpful and was able to process my refund with no issues.
Date of experience: March 04, 2022
Great quality clothes, great discounts. I've never encountered any issues with my orders. Since I've ordered in big quantities very recommendable. They ship fast. If your bag comes ripped it's not Baby Epoch it's usually the post office because they throw our bags around that's only if you have a big order like i usually do. But I've had great experiences this is my go to for childrens clothes.
Date of experience: December 22, 2021
The snowsuit is really warm in the winter time, good price for the quality. I will continue to be a happy customer with Baby Epoch.
Date of experience: July 08, 2021
These outfits for baby girls are too good and very healthy because of its softness and body matching. I bought these couple of clothes for my cute daughter. And I'm really happy and shall suggest to let ⭐Truspilot to surve your child. Thanks
Date of experience: May 22, 2021
This is a birthday present I bought for my little niece. It was delivered quickly. Nice and comfortable fabric and I chose the right size. My little niece looked so cute on it.
Date of experience: May 20, 2021
As my home is located in New Zealand its very hard to find a quality site, with great prices and cheap and quick delivery (about 7 days to New Zealand!).
Everything arrived beautifully packed and in great condition.
For sure recommend purchasing from Baby Epoch
Date of experience: April 05, 2021
To start they have amazing baby clothes before I go on my rant....I ordered 3 outfits for total of $63 I made a mistake by processing the order and didn’t notice I forgot my apartment number. I then emailed them notifying them that i wanted to add my apartment number (no problem). They sent me an email 2 days later telling me to confirm my address which I did, then they send another one the next day saying to confirm my address again, I confirm my address again then I receive a 3rd email the day after that asking if my apartment number is correct...They respond letting me know everything is good, I then get an email 3 days after that telling me they’re out of one of the products I ordered and the only options they made it seem like I had was to pay the difference on a different product or pick a product of the same price and get a discount on my next order, (why would I order from you again if you take 20 days for orders to even leave your company) for 1 why am I able to select it and you take my money on your website and for 2 why did it take you 9 days from the order date to realize that?
UPDATE!
I gotten an email from them this morning saying they seen my bad review and canceled my order to “help me in time” and if I still wanted my order to replace it and use a 10% off code then they ask me to delete this review, now I get you’re trying to make me happy but the problem was never the price it was how long you take to ship and your lack of urgency, we have had emails back and forth nearly 20 times and you couldn’t manage to ship this order. (13days my order has been placed and they have never even put my items in a box)
Date of experience: March 06, 2021
Reply from BabyEpoch
Dear Kennard Taylor,
We are sorry that our service failed to satisfy you. Here we would like to give a comprehensive explanation.
Firstly, is your address. After you place an order, we receive your email that the address in the order is incomplete, because we are not familiar with your address, we sent you an email to fill in the complete address in our foramt. But the address you reply to us is the same as the address in the order without any change, so we verified the address with you again. Later, your emailed us to add the appertment number and area code, so we checked again which part your area code was added to, and you told us that the area code does not need to be added, only the appertment number. In the end, we succeeded in modifying the address.
Secondly, is the inventory problem. We only suggest that you can exchange the goods, but it is not the only option. And the exchange condition we give is that you can choose a product with a price difference of less than $5, and give you a 5% discount coupon as compensation. We never ask you to pay the difference.
Finally, there is the issue of canceling orders. During our email communication, you asked to cancel the order for refund. And because of inventory issues, you gave us a bad review. We don't know how to solve the problem for you, so we respect your choice and cancel the order for refund. But you said that this is not the solution you want, you still want to order, so we send you a 10% coupon as compensation to place an order again. It is not used to compensate you for deleting the review. Only if you can accept our explanation and processing method, you can choose to delete it, but if you insist on keeping this bad review, we will respect and appreciate it.
We will continue to improve the quality of our services to ensure that more customers can have a satisfactory shopping experience. At Baby Epoch, we respect the choices of all customers and continue to provide good services.
Best Regards,
Grace
Perfect little outfit set! Ordered this to take our little one home from the hospital. I hope it’s a girl! Amazing customer service as well!
Date of experience: January 08, 2021
Do not order from here if you want your product to come extremely late. I ordered from here months ago and still haven’t received the product but the time they said it would arrive. Wish I had known better. BE WARY.
Date of experience: January 02, 2021
Reply from BabyEpoch
Dear Danielle Violante,
Thank you for shopping on Baby Epoch and we are sorry to hear the shipment delayed.
Here is our shipping policy: https://www.babyepoch.com/pages/shipping-delivery. Our shipping time is 7-22 business days. The order was placed on Dec 1st, 2020.
Your order has arrived in your local place, that is why you are required to wait for a few more days.
Recently, USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19 and holidays, it was a little late for you to receive the package, we can understand how frustrated you are with the issue. But please rest assured that we will try our best to help you sort it out.
We have replied your email and offered you the solution. We will also improve our service to make our customers satisfied. Your case has been taken cared of by our support team.
We value our customers and hope you maintain our further cooperation together.
Hope to hear from you again.
Kind regards.
Grace
Order a coat never got it but u was quick to take your money out
Date of experience: November 18, 2020
Reply from BabyEpoch
Dear Evelyn Reynolds,
Thank you for your review and order. Please well noted that your order is on the way to you.
We checked that you have placed the order on Nov 7th, 2020, and we shipped it out on Nov 11th, 2020, all the tracking information had been shared with you Nov 11th, 2020 via email. As the shipping method that you chose is 7-22 business days, you will receive it before Dec 11th, 2020 and will be sooner than this. Could you please check your email box and find all the tracking information?
According to the recent tracking information shows that your package has arrived at the destination, you will receive it soon. Please do not worry.
Please be aware of your email address with babyepoch account as our support team has contacted you the logistics information there. Your case has been taken cared of by our support team.
We are the legal company and we value our customers and hope you maintain our further cooperation together. If you need any other help, please feel free to send emails to service@babyepoch.com, we will be pleased to help you at any time. Thank you.
Hope to hear from you again.
Kind regards.
Grace
Designs are beautiful but what is the point if I ordered some but never arrived. It's being over a month and nothing was resolved yet. Once I complete a request, the request something else. I really don't trust them. If this happens with a $ 35.00 order, I can imagine the hazard with a large order.
I will suggest to shop around. There are lots of companies with beautiful designs and better and trustable service. ! NO I definitely don't recommend them at all. They should of either reimburse the money or resend the items. They are responsible for delivery to be made customer and customer is responsible for making the payment.
Date of experience: October 13, 2020
Reply from BabyEpoch
Dear Isabel Zapata,
Thank you for shopping Baby Epoch and we are sorry for the trouble that you do not receive your package even the tracking information showed the order delivered successfully. Please well-noted that we have arranged the refund back to you, we also have sent the email and share the information with you.
We are a legal company, so we will be responsible with our customers, if you do not receive the package, we definitely will offer the appropriate solution(refund or resend) for you after confirming the issue. All this information also has been shared in the emails with you.
The tracking information of your order has shown as delivered successfully, but you did not receive it, so we need the proof of the no sign of the parcel to check with our shipping company. That is why the regular process takes a longer time. But we really appreciate your cooperation in the whole process.
Thank you for your review, and we will improve our customer service and make our customers satisfied.
If you have any other requirements, please feel free to send an email to service@babyepoch.com, we will be pleased to help you at any time.
Best regards,
Grace
I love clothing from BabyEpoch, this set was so much more adorable than I could have ever hoped for. The fabric is quality and very soft. Everything has fit and looked great! I definitely recommend it.
Date of experience: September 11, 2020
Bought this as a gift for my niece. She looks adorable in this gorgeous outfit and my sister LOVES it! I'm happy about this purchase. It is soft and well made. The customer service is excellent! I would highly recommend you shop at this company!
Date of experience: August 30, 2020
This is the sweetest outfit! Bought the 0-3 month for my 3 month old daughter who weighs 12 pounds and it was perfect. I get so many compliments on it! Buy it!
Date of experience: August 25, 2020
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
