Quality , service, communication factor's are a key for success - You will find these factors a deserving 5 Star for any purchased from Awareness Avenue ! Very satisfied with all aspect of the pu... See more
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Based on reviews, created with AI
See what reviewers are saying
We received product in a nice jewelry box in great condition. Unfortunately, it was too big. I reached out to Awareness with an email and had a prompt response the next day!! They are willing to repla... See more
Company replied
I ordered a bracelet for my granddaughter's graduation present. Sitting here, I thought it had been a month or more and I hadn't gotten it yet. I had to rant at someone, so I sent a "nice" nasty email... See more
Company replied
I contacted Awareness Avenue immediately after I became aware that I ordered the same product twice. I asked them to cancel. It was only the same day or next day. I received both orders. I am returni... See more
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Company details
- #87 of 137 best companies in Jewelry Store
Written by the company
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Contact info
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, United States
- support@awareness-avenue.com
- awareness-avenue.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Satisfied Consumer
Quality , service, communication factor's are a key for success - You will find these factors a deserving 5 Star for any purchased from Awareness Avenue !
Very satisfied with all aspect of the purchase process.
Hector
Date of experience: July 03, 2025
Reply from Awareness Avenue
Hi Hector,
Thank you so much for the kind words and for taking the time to leave this amazing review! 🌟
We couldn’t agree more—quality, service, and communication are truly at the heart of everything we do, and it means the world to know you felt that throughout your experience with us.
We’re so happy you’re satisfied with every part of the process—it’s customers like you that make what we do so rewarding. If you ever need anything at all, we’re just a message away.
Wishing you many beautiful moments with your new piece!
– The Awareness Avenue Team 💛
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CUSTOMER SATISFACTION ALL THE WAY!
We received product in a nice jewelry box in great condition. Unfortunately, it was too big. I reached out to Awareness with an email and had a prompt response the next day!! They are willing to replace it for free to ensure customer satisfaction!!! Where can you find a company like that these days?
Date of experience: June 05, 2025
Reply from Awareness Avenue
Hi Debbie,
Thank you so much for your kind words! 💛 We’re delighted to hear that your piece arrived beautifully and that our team was able to step in quickly to assist with the sizing issue. Ensuring your satisfaction is what we’re all about—and it truly means everything to hear that it made a difference.
You're right—it’s rare these days, and we’re proud to be that kind of company. We can’t wait to get your replacement to you!
Warmest regards,
The Awareness Avenue Team ✨
5 STAR SERVICE
Prompt and thorough responses. Ordering and customization was a breeze. I'd order again just from the awesome service alone!
Date of experience: June 09, 2025
Reply from Awareness Avenue
Hi there,
Thank you so much for the amazing 5-star review! 🌟 We're thrilled to hear that the ordering and customization process was smooth for you—and that our team made a lasting impression. Knowing you'd come back just for the service truly means the world to us.
If you ever need anything or have ideas for a future piece, we’re always just a message away.
Thanks again for choosing us!
Warm wishes,
The Awareness Avenue Team 💛
Exceptional product quality and…
Exceptional product quality and wonderful customer service
Date of experience: June 06, 2025
Reply from Awareness Avenue
Hi Ricardo,
Thank you so much for your kind words! We're thrilled to hear that you’re happy with both the quality of your piece and the service you received — that truly means the world to us. 💛
Our team works hard to ensure that every customer feels supported from start to finish, and it’s rewarding to know we've hit the mark for you.
If there’s ever anything more we can do or if you're ever looking for something special again, we’re always here to help.
With gratitude,
The Awareness Avenue Team ✨
Unable to return…
I have been trying to return a necklace for several weeks now. The turquoise looks very fake and chain is weak and small. My husband and I have both send emails. They do not respond. Rey poor customer service. I’m sure they will respond like many others stating the promptly responded to our email… I assure you they did not.
Date of experience: April 19, 2025
Reply from Awareness Avenue
Hi Crystal,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to help clear things up.
We’ve searched our system but haven’t been able to locate any orders under your name or email address. It’s possible the order was placed under a different name or came from a different store. If you did make a purchase from us at Awareness-Avenue.com, please reach out directly to support@awareness-avenue.com — we’d be happy to assist you right away.
We offer customer support 7 days a week and typically respond to all emails within 24 hours. Our return policy allows most items to be returned within 30 days of delivery, which you can view here: https://www.awareness-avenue.com/policies/refund-policy. Please also note that customized and made to order items are considered final sale, as outlined in our policy. However, these items are covered by a lifetime warranty for any manufacturing defects. We will replace those free of charge.
Customer satisfaction is our top priority, and if this was an order placed with us, we’d love the opportunity to make it right.
Warm regards,
The Awareness Avenue Team
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Patience is a virtue
I ordered a bracelet for my granddaughter's graduation present. Sitting here, I thought it had been a month or more and I hadn't gotten it yet. I had to rant at someone, so I sent a "nice" nasty email. In return I received a nice email with understanding and assurance. I will be looking at their products again in October for my wife's birthday, only a little bit earlier than the day. 😁
Date of experience: May 28, 2025
Reply from Awareness Avenue
Hi John,
Thank you so much for the kind and honest review—it truly made our day! 😊
We completely understand how frustrating the wait can feel, especially when ordering something meaningful like a graduation gift for your granddaughter. We’re glad our team could step in with reassurance and make things right, and we’re even more grateful for your graciousness in return.
It means a lot to hear you’ll be coming back in October for your wife’s birthday—we’d be honored to help you find something special again (hopefully with more time to spare next round 😄).
Thanks again for your support and trust. We’re lucky to have customers like you!
Warm regards,
The Awareness Avenue Team 💝
I ordered my ring on on April 13 for a…
I ordered my ring on on April 13 for a special event in my life. It is Friday May 30, and the ring has still not arrived. The company states there was a delivery issue and the carrier would reach out to me. They have not done so. I have asked for a refund of the payment as of today. I called the phone number listed and it is a recording, so don;t even bother.
Date of experience: April 13, 2025
Reply from Awareness Avenue
Hi Anna,
We’re truly sorry to hear about your experience and completely understand how disappointing it must be, especially when you were counting on your ring for a meaningful life event. That was never the experience we intended for you.
To clarify, your order was completed and shipped on May 6, well within our promised production timeframe. USPS attempted delivery on May 15, but unfortunately could not reach you by phone and began returning the package to us. Once you confirmed your address, we immediately coordinated with the carrier to attempt redelivery—however, this process takes a bit longer when a return is already in motion.
We understand your frustration, and while the situation involved external delivery challenges, we take full responsibility for ensuring your satisfaction. We’ve been in direct contact with you via email and will continue doing everything we can to resolve this as quickly as possible.
We appreciate your patience and hope to still make things right.
Warmly,
The Awareness Avenue Team 💍
I contacted Awareness Avenue…
I contacted Awareness Avenue immediately after I became aware that I ordered the same product twice. I asked them to cancel. It was only the same day or next day. I received both orders. I am returning both because the item was too big for the recipient. I have not had any response from them. Is this a legitimate business company who stands by returns accepted for 14 days? I made sure it was only a few days 5 or 6 that I requested a return postage. I sent proof from usps in tracking numbers of the days of deliveries and my responses in the form of emails are also date verified. I would read all reviews before ordering from this company.
Date of experience: May 07, 2025
Reply from Awareness Avenue
Hi Jen,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your recent experience.
After carefully reviewing your order history and communications, we’d like to clarify a few details: We did not receive a cancellation request before the order was processed and shipped. However, as soon as we received your return request, our support team responded within 4 hours, providing all necessary instructions. We’re still waiting to hear back from you so we can assist you further.
At Awareness Avenue, we stand firmly behind our return policy and always aim to provide fast, fair support to every customer. We take your concerns seriously and are here to resolve this smoothly with you.
Please feel free to reply to our last message or reach out again so we can finalize your return together.
Warm regards,
The Awareness Avenue Team
Great customer service
I made an error during checkout. I contacted customer service and it was corrected immediately. This company has unbeatable prices and very nice pieces. Highly recommend them !!
Date of experience: May 09, 2025
Reply from Awareness Avenue
Hi Michell,
Thank you so much for your lovely review! We're so glad we could help you out quickly and get everything sorted without a hitch. It's always our goal to make things as smooth as possible for our customers.
We truly appreciate your recommendation and kind words about our pieces and prices—it means a lot to our team. We're here anytime you need us!
All the best,
The Awareness Avenue Team
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The rings were delivered and may have…
The rings were delivered and may have took time but no one was home to receive them and the company worked with me as best that they could, in case anything is to happen with the package.
Date of experience: May 16, 2025
Reply from Awareness Avenue
Hi Sadia,
Thank you so much for your kind words and patience throughout the process! We know how stressful delivery issues can be, and we're really glad we could work together to find a solution that gave you peace of mind.
It means the world to us that you stuck with us, and we’re thrilled to hear the rings finally made it safely to you. If you ever need anything else, we're just a message away!
Warmest wishes,
The Awareness Avenue Team
Customer Service at its Best!
The quick response and friendliness of the customer representative.
Date of experience: May 05, 2025
Reply from Awareness Avenue
Hi Mary,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service team. Providing quick, friendly support is something we truly care about, so it means a lot to know it made a difference for you.
If you ever need anything else or have any questions down the road, we’re always here for you.
Warmest regards,
The Awareness Avenue Team 💛
Stellar customer service
We had an issue with my ring and they jumped immediately to help fix the situation. The jewelry is beautiful and the customer service was top notch.
Date of experience: April 22, 2025
Reply from Awareness Avenue
Hi Cara,
Thank you so much for your kind words. We're really sorry there was an issue with your ring to begin with—but we're so glad we could make it right for you quickly. It means a lot to hear you’re loving your jewelry and felt taken care of throughout the process. If you ever need anything else, we’re always here for you 💛
With love,
The Awareness Avenue Team
I was compensated
This was my second time to order . Very disappointed in quality of ring, was sent as a gift, totally embarrassed after I viewed it. So tiny looked like it came out of a dollar store. Could not read engraving, stone was too tiny , barely visible. Was not adjustable as advertised. Both times ordered came a month late. Refund took so long I had to dispute thru my credit card. Then they did not refund my shipping at all. I will never order from this company again. Terrible customer service. After my complaint, the company did replace with another item same price for no charge .
Date of experience: April 11, 2025
Reply from Awareness Avenue
Hi Nancy,
Thank you for sharing your feedback, and we're truly sorry to hear that your experience didn’t meet your expectations—especially on a gift meant to bring joy. We understand how disappointing it must have been to feel let down by the quality and delivery timing, and we take that seriously.
While we regret the initial issues, we’re glad we were able to resolve the matter by providing a replacement item at no additional cost. It's never our intention for any customer to feel frustrated, and we genuinely appreciate the opportunity to make things right.
Your feedback has been shared with our team to improve product quality control and communication around delivery timelines. We hope this experience doesn’t define your view of us entirely, and we remain committed to learning from it.
Warm regards,
The Awareness Avenue Team
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Satisfactory email customer service
I bought a gold platted ring and the confirmation email stated that they will send me another email when the shipping is ready. After a few days of not hearing from them I wrote them back. Honestly, I kind a wasn't expecting a response but shortly after, within 12 hours, they gave a satisfactory answer, explaining the manufacturing shortage.
Date of experience: April 25, 2025
Reply from Awareness Avenue
Hi Veronica,
Thank you so much for your honest review! We're really glad you reached out—even more so that we could provide clarity quickly. While we hate delays just as much as our customers do, we truly appreciate your patience and understanding during the manufacturing hiccup. You're the kind of customer that makes our job worth it 💛
If you ever need anything, we're just one message away!
Warmly,
The Awareness Avenue Team
Customer Service
I received 1 out of 3 rings ( yes that is how much I love awareness avenue ) that was wrong. I emailed and they were responsive and corrected immediately. I appreciate their dedication to great customer service!
Date of experience: April 11, 2025
Reply from Awareness Avenue
Hi Kaylene,
Thank you so much for your kind words—and wow, three rings! We're truly honored by your trust in us. While we never want to make a mistake, we’re glad we could quickly make things right for you. Your appreciation for our customer service means the world to us, and we'll always be here to help however we can.
Enjoy your beautiful rings, and thank you again for being such a wonderful part of the Awareness Avenue family! 💛
Warmly,
The Awareness Avenue Team
‼️Buyer Beware‼️ Fraud Company
Ordered a custom ring on their website. Took 40 days and received it but the carat size was different. They said they couldn’t make it as I wanted and decided to send it to me on a different size. They are refusing to refund my money even though they delivered a ring I didn’t order. Never do business with this company.
Update: after reading their response, I want to respond. They said “ The ring was delivered with a smaller carat stone than requested because the specific design you selected cannot structurally support a larger stone—a limitation we explained during our correspondence.”. I placed an order and 40 days later, after the ring was delivered, they admitted they should have told me up front the ring I ordered, couldn’t have been made. They never told me they couldn’t deliver the ring I ordered. Never. So they chose to send me a ring with a different carat size on their own. They delivered a ring I didn’t order. Beware- you will not get the custom piece you’re allowed to order on their website. They will ship you something else because they think they know best with zero communication.
Date of experience: April 03, 2025
Reply from Awareness Avenue
Hi David,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations.
We want to clarify that your ring was a customized piece, and as such, it falls under our final sale policy, which is clearly stated during the ordering process. We always strive to be fair and transparent, so we refunded the price difference for the carat size adjustment.
The ring was delivered with a smaller carat stone than requested because the specific design you selected cannot structurally support a larger stone—a limitation we explained during our correspondence. Our design team is committed to ensuring durability and long-term wearability, and this sometimes means adapting the original request to fit the integrity of the design.
We understand your disappointment and apologize for any confusion this may have caused. If there’s anything further we can assist you with, we’re here to help and would be happy to revisit any unresolved concerns.
Sincerely,
The Awareness Avenue Team
This business is the genuine Article!
It has been proven to me, your employees are well trained and have the expertise to address all of one’s concerns!
Date of experience: March 14, 2025
Reply from Awareness Avenue
Hi Gene,
Thank you for your kind words! We take great pride in training our team to provide the best possible support, and it means a lot to hear that you had such a positive experience. If you ever need anything else, we’re always here to help!
- The Awareness Avenue Team -
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Quality Poduct | Great Customer Service
Received a really nice bracelet from my Mom from Awareness Avenue. It is great quality and I loved it, but it was the wrong size. Customer services was very fast and helpful to process an exchange. Recommend this company!
Date of experience: March 06, 2025
Reply from Awareness Avenue
Hey Adam,
Wow, what an awesome review—thank you! 🎉 We're so happy you loved the bracelet (shoutout to your mom for the great taste! 😉). Sorry about the size mix-up, but we’re always here to make things right as fast as possible. Your recommendation means the world to us, and we truly appreciate you being part of the Awareness Avenue family. Enjoy your new bracelet, and if you ever need anything, we’re just a message away!
💙 - The Awareness Avenue Team
I made a mistake while ordering
I made a mistake while ordering, but they went out of their way to make sure the mistake was corrected and any other requests I had were seen to, and I appreciate them!
Date of experience: March 06, 2025
Reply from Awareness Avenue
Alexander, we totally get it—mistakes happen! We're just glad we could turn things around and make everything right for you. Your appreciation means the world to us, and we're always here if you need anything else. Thanks for trusting us! 💙✨
Fast Customer support and resolution!
Beautiful product
1. My son and I love the product
2. Great resolution to an incorrectly sized bracelet.
3. I was in a recent plane trip when I Saw someone wearing a bracelet from your product line very well.
4. I would order more products in the near future
Date of experience: March 01, 2025
Reply from Awareness Avenue
Hi James,
Your review truly made our day! 💙 We're so happy to hear that both you and your son love the bracelet. It means the world to us that our customer support team was able to provide a quick resolution for you!
And how amazing that you spotted someone else rocking one of our pieces on your trip? ✈️✨ That’s the kind of serendipity we love!
We can’t wait to have you back for your next order. If you ever need anything, we’re always here to help. Thanks again for your kind words and support!
Warm regards,
The Awareness Avenue Support Team
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