Verified
Truly awful. I purchased three items for my wife's birthday, she wanted to keep one and return the other two. Aurate will not allow me to return them because I'm past the 15 day return period. How... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
Beautiful necklace, def would recommend! I'd like to highlight that this is a made-to-order item, but it's def worth the wait!! This white sapphire tennis necklace is stunning and so sparkly! If yo... See more
Company replied
Verified
I purchased a pair of earrings for my wife, over which she went NUTS! She loves them so much, she hasn’t taken them off in the couple of weeks she’s had them. One point of “criticism” (if you can ca... See more
Company replied
Verified
After writing about a bad experience (below), they responded immediately and fix the issue. My sister loved the bracelet. We got her. Will definitely order again! “I was supposed to receive a 20% d... See more
Company replied
Company details
- #36 of 42 best companies in Jewelry Designer
- #94 of 137 best companies in Jewelry Store
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Verified
Really beautiful piece!!
Date of experience: July 01, 2025
Verified
Reply from Aurate New York
Hi Adriana,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Verified
Truly awful
Truly awful. I purchased three items for my wife's birthday, she wanted to keep one and return the other two. Aurate will not allow me to return them because I'm past the 15 day return period. How on earth am I supposed to ask my wife to look at her presents before her birthday? Does Aurate understand that people purchase their products as gifts?
Date of experience: June 23, 2025
Reply from Aurate New York
Hi Peter,
Thank you so much for taking the time to leave us a review, and so sorry to hear that!
Looking into your order, I see it is already being handled by our team.
We have forwarded your feedback to our management to look into it.
Thank you so much for taking the time to leave us a review.
All the best,
The A-Team
Verified
good service!
Customer service was very good and resolved my issue effectively.
Date of experience: June 23, 2025
Reply from Aurate New York
Hi AB,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Verified
Reply from Aurate New York
Hi Jon,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Verified
My daughter loved her surprise gift…
My daughter loved her surprise gift very much especially the necklace.
Date of experience: June 24, 2025
Reply from Aurate New York
Hi Lorraine,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear that your daughter is enjoying her gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Verified
PLEASE REFUND MY $$$!!
PLEASE REFUND MY $$$!!
IT'S BEEN WEEKS SINCE I RETURNED AND CANCELED ITEMS!
GIVE E BACK MY MONEY!
Date of experience: June 27, 2025
Reply from Aurate New York
Hi Niki,
Thank you for taking the time to share your concerns—we're truly sorry to hear you're feeling frustrated.
Just to clarify, your return for order #317459 was received on July 1st, so it hasn’t quite been a full week yet. Our current return processing timeline is 10–15 business days from the date we receive your package, and your return is still well within that timeframe.
We also want to confirm that the refund for your canceled item was successfully processed back to your original payment method on June 27.
We’ll be following up with you directly via email to provide a full update and make sure everything is on track. Thank you for your patience—we’re here to help!
Warmly,
The A-Team
Verified
mystery box
The mystery box was fun and worth the money! Two pairs of earrings and a cute. Necklace
Date of experience: June 24, 2025
Reply from Aurate New York
Hi Akknittre,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Verified
Personal service
Personal service! Immediate response to questions. Beautiful jewelry.
Date of experience: June 23, 2025
Reply from Aurate New York
Hi there,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Verified
I needed some happy!
So fun! I had a free moment and some extra cash when I received the email about the mystery box. I needed some fun in my life and tried it out. I received two pair of earrings and a necklace. Love them all!
Date of experience: June 23, 2025
Reply from Aurate New York
Hi Kilikeena,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Verified
The herringbone necklace is even more…
The herringbone necklace is even more beautiful in person!
Date of experience: June 24, 2025
Reply from Aurate New York
Hi Kathi,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Verified
Wife now loves me a little bit more
I purchased a pair of earrings for my wife, over which she went NUTS! She loves them so much, she hasn’t taken them off in the couple of weeks she’s had them.
One point of “criticism” (if you can call it that) is that lead time for product shipping is BRUTAL. This is, however, due to the fact that the earrings are made to order. Quality takes time, but the buyer does need to be aware/factor into their decision.
Date of experience: June 17, 2025
Reply from Aurate New York
Hi Israel,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Verified
First experience on grab bag
Date of experience: June 24, 2025
Reply from Aurate New York
Hi Anna,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Verified
Very quick shipping
Ordered on Tuesday from the UK and the bracelet arrived on Thursday from the US!
Date of experience: June 24, 2025
Reply from Aurate New York
Hi Zainab,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Verified
Exactly what I ordered
Exactly what I ordered. Took a while to get it but all was good
Date of experience: June 23, 2025
Reply from Aurate New York
Hi Alexander,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Verified
Reply from Aurate New York
Hi Andrew,
We're truly sorry to hear that you're disappointed with your experience.
We do want to clarify that the item you ordered was made-to-order, as indicated on the product page at the time of purchase. In fact, your order shipped earlier than the estimated production timeline provided.
That said, we understand how frustrating it can be when something doesn't meet your expectations. If you'd still prefer to return it, you're welcome to start your return here: https://returns.auratenewyork.com/#/
We appreciate your feedback and hope we can make things right in the future.
Warmly,
The A-Team
Verified
Beautiful necklace - worth the wait!
Beautiful necklace, def would recommend! I'd like to highlight that this is a made-to-order item, but it's def worth the wait!! This white sapphire tennis necklace is stunning and so sparkly! If you put it side by side to diamonds, it is flashy and but still very sparkly and pretty on it's own. I would not hesitate to wear this with my diamond tennis bracelet and have received compliments on this already. The best way to describe it is the sparkle is a little more subtle but very classy and (more white flashes and less vibrant/colorful as diamonds) still very beautiful. I'd like to also note, in my search of more affordable (but still timeless and quality) jewelry, out of all the other white sapphire items from other places, this really takes the cake and is the best so far in quality. Def grab this if you can!
Date of experience: June 15, 2025
Reply from Aurate New York
Hi Joy,
Thank you so much for your glowing review! We're thrilled to hear that you love your new jewelry. Your kind words truly made our day.
We take great pride in crafting high-quality, beautiful pieces, and it's wonderful to know that our efforts are appreciated. Your support means the world to us and motivates us to keep delivering exceptional jewelry and service.
If you ever need assistance or have any questions, please don't hesitate to reach out at care@auratenewyork.com or use our live chat service from Monday-Friday 10 am - 6 pm EST. We're always here to help!
All the best,
The A-Team
Verified
quick service, keeps twisting and won’t lay flat
the necklace came very prompt, i ordered it for my boyfriends birthday and it came in time, i also love the way it looks, however i notice on the necklace it keeps twisting or kinking and not laying flat, i lay it flat and then it kinks again, not sure what’s going on with that
Date of experience: June 23, 2025
Reply from Aurate New York
Hi Laura,
Thank you for taking the time to provide us with your valuable feedback regarding your necklace. We greatly appreciate your input and the opportunity to improve your experience.
Please be assured that your feedback has been forwarded to the relevant department for further review. Your insights are essential to helping us grow and enhance the expectations of our customers.
Looking into your order, I see that we are currently handling your concern. You will hear from us soon!
If there is any additional information you'd like to add or have any other concern with your gold, please feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday, 10 am - 6 pm EST.
All the best,
The A-Team
Verified
Disappointed
I have to say my experience with a bracelet has been less than stellar. I ordered a pearl bracelet and had to return because it was too small. Weeks later I finally received another that was supposed to be 7 inches and by measuring it was only 6.5 inches. I will write another review once I know what they decide to do. I informed them I would write a review. The other problem is you cannot get them on the phone. Is that makes me suspicious because I don’t know where they are. You cannot only submit your problems by their website. Stay tuned. 6/29/25
Date of experience: June 23, 2025
Reply from Aurate New York
Hi Dot,
Thank you so much for taking the time to leave us a review, and so sorry to hear that!
Looking into your order, I see it is already being handled by our team.
We have forwarded your feedback to our product team to look into it. We hold our pieces to a very high standard and I can assure you this is not the norm.
Thank you so much for taking the time to leave us a review, and so sorry to hear that!
All the best,
The A-Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.