I had these for two weeks now and These are wonderful. Highly recommend. Their customer service is top notch. I had some initial problems but once I talked with customer support we got it all figur... See more
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First, Audien's customer service is outstanding! Second, I love my new IONs. after just a few days, I am wearing them all day, and most of the time, I forget they are even there. They are comfort... See more
Company replied
I recently received my ATOM Pro-2. Feedback was terrible no matter what I did! I tried all the domes at a low volume setting and still did not eliminate the feedback. I had a call from a speciali... See more
The customer service (Ben) was very helpful and professional. He listened carefully and helped me upgrade to the ion. I can honestly say I am hearing better then I was before with my expensive hear... See more
Company replied
Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
3.9
Great
932 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
Highly Recommend
I had these for two weeks now and These are wonderful. Highly recommend. Their customer service is top notch. I had some initial problems but once I talked with customer support we got it all figured out. Plus they followed up a few times since just checking on how they are working. The Bluetooth part is great.
Date of experience: July 06, 2025
Never Again/Does Not Honor Its Return Policies
I purchased the Audien Atom Pro 2 in May, 2025. The hearing aids had horrific feedback, and on the call with Audien's Hearing specialist, after she evaluated the issue, she explained that the pair was defective, and asked me to return them. The new pair was better, but still had terrible feedback on one ear, which the hearing specialist then said was due to my ear canal being a little larger than average. He explained that it was possible that hearing aids might not work for me as they're not effective for everyone. He suggested I return the hearing aids for a less effective, cheaper pair that is "20% larger". He said I would be refunded the difference, but Audien decided to process my return as a 0 dollar exchange, with the new unit priced at full retail, and the discounted unit only refunded at the sale price. They also told me I need to buy a replacement warranty, even though the one I bought for the old unit was not refunded. The net effect? I would owe additional money for a unit that is less effective and should be $75 cheaper. I contacted Audien again to cancel the replacement order, and again, Audien required ANOTHER appointment with a "hearing specialist", who suddenly could not figure out how to call me without using Meet-- even though the other reps had noted I don't have a smartphone. While I am very disappointed in Audien and its tactics, I am sadly going to have to chalk this up as a lesson learned-- and have told other family members to just see an audiologist rather than going with an OTC company that does not honor its guarantees and return policies.
Date of experience: July 05, 2025
Evasive Customer Service
I recently received my ATOM Pro-2. Feedback was terrible no matter what I did! I tried all the domes at a low volume setting and still did not eliminate the feedback. I had a call from a specialist which was no help. I requested return and refund but was told I have to make an appointment with a specialist first (even though I already talked to one!). You cannot talk to a real person except through the appointment! Everything is robot answering! This company is very evasive when it comes to customer service!!
Date of experience: July 04, 2025
ION Pro are a game changer
These ION Pro hearing aids are a game changer. My mother tried several but even at max volume she couldn't hear. These at 20% are ample for her. She said, "these make me hear like hearing I was born with". The new chip works great and the app is easy to use. Ordered and arrived fast. I will buy from Audien Hearing in the future.
Date of experience: July 03, 2025
Reply from Audien Hearing
Hello David,
Wow—thank you so much for sharing your positive feedback about our product! It truly means the world to us, and we're so happy to hear that it’s been working well for your mother.
Helping people experience the beauty of hearing—especially through affordable, accessible hearing aids—is at the heart of what we do. Thank you for your support and trust. Please rest assured that we’ll be here for her every step of the way if she ever needs assistance.
Thank you again!
Best regards,
Vince
Once Upon a Lost Delivery
I was anxious to receive my replacement Audien ION hearing aids. But, time was passing fast, day after day and no hearing aids. Where were they? I had no alternative but to contact Audien Customer Help. They have always helped in the past. Oh no, today is Sunday. I'm sure they are closed. I'll just have to wait until tomorrow. Well, what do you know, the USPS just found the package and it will be delivered tomorrow between the hours of 1:00pm and 5:00pm. Today is a blessed day. I wonder if Audien had anything to do with it.
Date of experience: June 29, 2025
Reply from Audien Hearing
Hi Mary,
Thank you for sharing your feedback, and I'm truly sorry to hear about the delay. I completely understand how important your hearing aids are to you, and I want to assure you that we’re fully committed to making sure you receive them as soon as possible.
At the moment, I’m having a bit of trouble locating your account in our system. To help us assist you more quickly, I recommend reaching out to our Customer Service team directly at 205-255-1112 or by email at support@audienhearing.com. We’ll make sure to respond as soon as possible and get this resolved for you.
Thank you again for your patience and understanding.
Best regards,
Vince
This company seems to really care about…
This company seems to really care about you getting what you need. Very accommodating.
Date of experience: June 24, 2025
Reply from Audien Hearing
Hi Dianne,
Thank you so much for sharing your positive feedback — it truly means the world to us. We’re always rooting for our goal, and that is not just providing an affordable hearing aid solution, but to also deliver the best possible care along the way.
I’m so happy to hear that you’ve experienced this firsthand. Please know that we’ll always be here for you throughout this journey. We deeply appreciate your continued trust and support.
All the best,
Vince
best aids in have bought.but i just…
best aids in have bought.but i just lost one. easy to charge, easy to "install" , small enough to hide behind ear/hair.
any info on buying replacement for lost aid?
Date of experience: June 23, 2025
Reply from Audien Hearing
Hi Mary,
Thank you for sharing your thoughts about our product — I’m so glad to hear that it’s served you well! I’m really sorry to hear that you've lost one of the pieces, but no worries, we’ve got you covered.
That said, I’m having a bit of trouble pulling up your account on my end. The best course of action would be to reach out directly to our Customer Support team at 205-255-1112, or send us an email at support@audienhearing.com. We’ll make sure to get back to you as soon as possible.
Thanks again for being a valued Audien Hearing customer!
Best regards,
Vince
Great customer service, love the IONs
First, Audien's customer service is outstanding!
Second, I love my new IONs. after just a few days, I am wearing them all day, and most of the time, I forget they are even there. They are comfortable, with no feedback squeals unless I induce one on purpose. I am hearing sounds I haven't heard in a long time. But most importantly, I'm not having to continually say "what?" or "huh?" all the time.
Date of experience: June 26, 2025
Reply from Audien Hearing
Hi Thomas,
Wow — this is fantastic and truly a story worth sharing! I’m so glad you found your way to the ION and didn’t hesitate to give it a try. Even happier to hear about the amazing outcome!
Bringing back the beauty of hearing is our ultimate goal, and it’s moments like this that remind us why we do what we do. It’s time to say goodbye to the “what?” and “huh?” — and a big yes to hearing it all loud and clear!
Thank you so much for your continued trust and support.
Best regards,
Vince
There great
There great! They work well and are easy to use. I would recommend the Atom Pro 2 to anyone who has moderate hearing loss. I ordered these on line and they came in about week later. I bought my first pair of OTC a year ago from another company and they were junk.
Thanks
Date of experience: June 14, 2025
Reply from Audien Hearing
Hi Ken,
Thank you for your positive review of our product! We’re truly glad to have delivered a life-changing device and helped bring the gift of hearing into your life.
It’s an honor to serve you, and please rest assured that we’ll always be here for you throughout this journey. Your continued trust and support mean so much to us.
Best regards,
Vince
I’m not really happy with them
I’m not really happy with them. I’ve had hearing aids before and it seems like I never hear the people next to me and I thought maybe these would work better but they don’t. I still can’t hear the people right next to me.
Date of experience: June 21, 2025
Reply from Audien Hearing
Hi Shirley,
Thank you for your honest review of our product. We truly appreciate your feedback and take it seriously. I completely understand how you're feeling—it's perfectly normal, especially for new users like yourself.
No worries—our customer service team is always here to support you. We’re more than happy to provide troubleshooting tips and guidance to help improve your experience.
However, I’m currently having trouble locating your account. For faster assistance, I recommend reaching out directly to our support team by calling 205-255-1112 or emailing us at support@audienhearing.com. Rest assured, we’ll do our best to address your concerns promptly.
Thanks again for your patience and understanding.
Best regards,
Vince
I bought these10/2024 and I tolerated…
I bought these10/2024 and I tolerated them until one stopped working. These are terrible hearing aids but he worst part is the company doesn't
honor their guarantee. After several phone calls and a complete run around I am giving up and writing a bad review. I am by far not the only one. Read the bad reviews and believe them. I wish I had because they are all legitimate complaints and the one year warranty is worthless. Squeeling, falling out of your ear, volume adjustment, poor sound, bad customer service,-all true. Don't buy these.
Date of experience: June 19, 2025
Reply from Audien Hearing
Hi Neb,
Thank you for sharing your honest review, and please allow me to sincerely apologize for your experience—this is certainly not the kind of service we aim to provide. I completely understand your frustration, and I’m truly sorry we weren’t able to meet your needs.
Regarding your concerns, if you're still within the one-year manufacturer's warranty, we’d be happy to cover a replacement for you. I understand the process can feel exhausting at times, but please know that we're committed to standing by our policies and making things right.
I did attempt to locate your account but wasn’t able to find it. For quicker resolution, I recommend reaching out directly to our support line at 205-255-1112, or by email at support@audienhearing.com. We’ll make sure to assist you as soon as possible.
Thank you for your patience throughout this process.
Best regards,
Vince
HELP! Broken hearing Ade AGAIN
I received my replacement hearing ades a week ago.
Yesterday one of them stopped working, AGAIN.
Please expedite this matter.
Scott Keck
1310 Cedar Branch CT
Wake Forest, NC 27587
Date of experience: June 20, 2025
Reply from Audien Hearing
Hi Scott,
Thank you for your honest feedback, and I sincerely apologize for the discrepancy with the hearing aids you received. Please rest assured that we’re working to resolve this for you as quickly as possible.
I can see that one of our customer care representatives is already assisting you with the process, and we’re hopeful this will soon be sorted out so we can send you a properly working set of hearing aids.
Thank you for your patience and understanding throughout this process.
Best regards,
Vince
Great service
They worked good for a few months then the right stopped working. I contacted the company told then the problem and they sent me a shipping label to send them back in about 5 days i had a whole net set shipped to me.very good and honest company.
Date of experience: June 10, 2025
Reply from Audien Hearing
Hi Spurgeon,
Thank you for your positive review regarding the service you received—it truly means the world to us.
At Audien, we always strive to provide not just an affordable hearing solution, but also an exceptional customer experience, and I’m so glad to hear that you felt exactly that. We're grateful to have you as a valued customer and truly appreciate your support.
Best regards,
Vince
I sent the hearing aids back
I sent the hearing aids back, they tried to refund back to me but my debit card was hacked a week later. I talked to my bank and was told that they should issue a paper check, been going through this crap for about 2 months and still no check, I have been told that Ashley would be calling me back, but I have never been contacted by no one, Next call will be from my Lawyer.
Date of experience: April 10, 2025
Reply from Audien Hearing
Hi Davey,
Thank you for sharing your feedback, and please allow me to sincerely apologize for the discrepancy regarding your refund—this is certainly not the experience we want you to have.
After checking your account, I found that the initial refund check was unfortunately sent to an incorrect address. As a result, we’ve issued a new check, which is currently on its way to you.
Please know that we take your feedback seriously and will use this experience to improve our processes and prevent similar issues moving forward.
Nonetheless, we truly appreciate you being part of the Audien Hearing community, even if only for a short time.
Best regards,
Vince
Great product and excellent customer service
I a m still trying to get used to the hearing aids. Wearing the few hours at a time. I did have a lot of feedback but that was due to my ear being smaller- we got the smallest ear buds and what a world of difference! That you for working with me!
Date of experience: June 16, 2025
Reply from Audien Hearing
Hi Becky,
Thank you so much for sharing your feedback—it truly means the world to us. I’m thrilled to know that you're enjoying the gift of hearing again, and even more so that our product suits you well.
Please remember that we're always here for you whenever you need support throughout this journey.
Thank you for your continued trust and support.
Best regards,
Vince
The CSR
The CSR, Venz, was a really good salesperson. He was professional, persistent but not pushy. I am hoping the aids live up to his standard.
Date of experience: June 09, 2025
Reply from Audien Hearing
Hello Vince,
Thank you for sharing your feedback with our customer service team. Providing not just affordable hearing aids but also exceptional customer care is our ultimate goal.
I truly hope the hearing aids work well for you. Rest assured, our dedicated customer service team is here to support you every step of the way. Please know that you're not alone—we’re always here whenever you need us.
Best regards,
Vince
I have been contacting Auden Hearing…
I have been contacting Auden Hearing every day since 6/3--Each time I get different updates and misinformation about who the delivery carrier is. One said USPS and other people said DHL. Auden sent me a link to the delivery confirmation. I'm being scammed.
Edit: They did arrive. I will revise this post after trying them.
Update: I increased the number of stars because the people who work at Aduen Hearing have been very nice to me since I received the order; I have tried all their suggestions and have watched all the available videos and have decided to stick with the prescription hearing aids I have from Hear USA: they are just more comfortable and have less ambient noise. I just want a refund. For the price, I don't want to dissuade anyone from trying their hearing aids. I'm a C5 quadriplegic and my old, very costly Hear USA hearing aids are easier for me to work.
Date of experience: June 12, 2025
Reply from Audien Hearing
Hello Robert,
Thank you for sharing your feedback, and please allow me to sincerely apologize for the inconvenience and confusion this situation has caused. This is certainly not the experience we want you to have.
Typically, we use two couriers for delivery—either UPS or DHL handles the initial shipment, and USPS takes care of the final delivery to your doorstep.
We are committed to providing you with quality service, and we’ll make sure you’re fully supported throughout your journey with us. Thank you for your patience and understanding.
Best regards,
Vince
NO STARS
NO STARS. They are not good hearing aids, and the company will make you jump through hoops to get a refund. First of all, good luck getting them to respond. We had to file a complaint with the BBB to finally get them to send us a return label. I finally returned them, and now it is taking forever for them to issue our refund. They have the hearing aids, I received confirmation of that by tracking my shipment through USPS. STAY CLEAR OF THIS COMPANY.
Date of experience: April 02, 2025
Reply from Audien Hearing
Hello Glenna,
Thank you for sharing your feedback, and we do apologize again for the delay in your refund. I’ve just checked with our warehouse, and it appears that your device was received and is currently undergoing inspection as of June 10, 2025. Rest assured, once the check is complete, your refund will be processed. It should reflect in your account within 3–10 business days, depending on your bank’s processing time. We appreciate your patience and understanding.
Best regards,
Vince
I did not have a good experience
I did not have a good experience. They beeped and whistled 24/7. Very obnoxious. They have been returned for exchange which i hope will result in a good experience.
Date of experience: June 02, 2025
Reply from Audien Hearing
Hello Gary,
Thank you for sharing your feedback, and I’m very sorry to hear about the issue you’re experiencing. No worries—our customer service team is here and ready to assist you with troubleshooting tips and any support you may need.
You can reach us by email at support@audienhearing.com or give us a call at 205-255-1112. We’ll be happy to help resolve this as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Vince
Waste of money and time.Purchased the …
Waste of money and time.Purchased the Atom 2 models and went through the entire package of of wax guards and earpieces before I was finally able to stop the incessant high pitched squealling in both ears. I them placed an order for more assesories and after waiting two weeks and still not receiving them I decided to send return request to return the aids for refund.After a few days I received a call from a customer rep and relaying my entire experience she apologized numerous times and offered to resend my assessory order, but considering my experience with the handling of the first order I declined and requested the complete return of my purchase.I had a very bad experience all around and would definitely NOT recommend this company.
Date of experience: June 09, 2025
Reply from Audien Hearing
Hi Harry,
Thank you for sharing your feedback, and please accept my sincere apologies for the inconvenience this has caused you. I completely understand your frustration, and you're absolutely right—we fell short in providing you with timely assistance and in ensuring the prompt delivery of your shipment.
I realize how unpleasant this experience must have been, and I truly regret that we did not meet your expectations. That said, I do hope you'll give us another chance to provide you with the level of service you deserve in the future.
Thank you again for your patience and understanding.
Best regards,
Vince
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