Athletico Reviews 4

I went to Athletico for physical therapy. My copay was $40 per visit. I explained that I am disabled and on a fixed income. I couldn’t afford $120 per week. I managed to do it 2x per week, but it was a struggle. I was encouraged to download their app and a therapist (????) called and bugged me about checking in on the app. I literally felt harassed! Now I found out that her phone calls were considered virtual visits!!!!!! Perhaps, there’s people who want their physical therapist calling and bugging them. I did not. They should be obligated to make it clear that there’s a charge for that. Now, they are saying that I owe for additional visits. I would have never downloaded their app. They called numerous times to see if I downloaded the app and kept checking in. This is sooooo dishonest. I’m not sure what’s I can do other than refuse to pay, but be warned!

I really liked the therapist and the facility and everything and this feels like a scam. I am so disappointed. Just go to a different physical therapist where your visits are just when you show up and not someone “checking in” like they’re doing a survey and charging for a full visit with none of the benefits of equipment and instruction.

Date of experience: May 01, 2025

Having had a suspected Torn Rotor Cuff in my left Shoulder, my doctor told me to go to a PT Specialist. I ended up at Athletico in Crystal Lake IL. While the Therapists I saw were very professional and always courteous, and gave me 3 excellent sessions, I will dispute the invoices that I received today. They told me verbally that each 1 hour session was approx $220. For 3 sessions, the Statement they sent to me was $1,222.00. Simple math makes me realize that each treatment costs over $400 each! Absolutely ridiculous and a complete SCAM! Tom Richards, a very dissatisfied former patient. And NO, I'll never use Athletico Again. I'll use a local Chiropractor whose fees for each session are very, very fair - unlike some Chiropractors in this area.

Date of experience: March 28, 2025

When I got out of the hospital, I had physical therapy come to my home from the hospital. When I was able to go to physical therapy the hospital set it up for me and said Athletico was in network. I do take responsibility for not verifying that. 8 months later I receive a bill. What makes me so angry is that this Athletico in Marion called my supplement on July 9, 2024 and was told they are not in network and I started my therapy there on July 10, 2024. Would it not have been a courtesy to let me know? The same young woman that greeted me on each visit knew that my insurance wasn’t paying. Seriously, is that how you want to run your business? I wondered why when I called your billing department option 3 was if an attorney was calling. I am retired and live on my social security, but I guess you don’t care about that.

Date of experience: March 25, 2025

I have really big issues with this so-called company & how a PT can talk down to their clients when they want to & then basically yell at them & The last time I checked I did not yell at my own Mother at no cost. This person needs to show respect to anybody & who she thinks she is anyway & with everything that is happening now she needs to watch how she needs to talk to people. & My new name is Warden Emily Norrrrman & They also lied to me about not having a copay & then my insurance stated to me there was no copay but once again they seem to make people including me. & yes when my Insurance company opens Monday morning I will be filing a grievance against this Company for real & They are who they say they are period they are Con Artist who uses Physical Therapy as a hostage & I am a living example

Date of experience: August 22, 2023