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Nathan was patient and tried very hard to correct my issue. Sadly the website was down so our mission was not accomplished. He assured me when the website was up and running things would work out. He’... See more
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06/27/2025 Mr. Carl spoke clearly, made me feel valued, stated that with my information given the problem is likely the compressor which has a 10 year warranty, to expect a service charge and pro... See more
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Did not know about this service. Should have used long ago when still in warranty. Thinking back. To his may have started ehrn removed white tubing to clean under it. Did not try to clear it since no... See more
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NOTHING SOLVED , AND I HAVE NO CLUE TO WHAT IS WRONG JUST SORRY I HAVE ALEXA SINCE IT ASK SO MANY QUESTIONS TO CONTINUE SERVICE.WHO KNOWS MAYBE ITS SOMETHING ELSE . I HAVE GOOGLE TV, AND I BELIEVE I... See more
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Company details
- #15 of 26 best companies in Information Service
- #2 of 3 best companies in General Contractor
- #48 of 83 best companies in Legal Services
- #2 of 2 best companies in Mechanic
- #11 of 16 best companies in Tax Advisor
- #7 of 10 best companies in Veterinarian
Written by the company
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportTP@justanswer.com or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Contact info
4.5
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Mike was very clear
Mike was very clear. Unfortunately, the strps did not work. I screenshot the instructions and will try again.
Date of experience: July 06, 2025
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Nathan was patient and tried very hard…
Nathan was patient and tried very hard to correct my issue. Sadly the website was down so our mission was not accomplished. He assured me when the website was up and running things would work out. He’s an asset to your company.
Date of experience: July 06, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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NOTHING SOLVED
NOTHING SOLVED , AND I HAVE NO CLUE TO WHAT IS WRONG JUST SORRY I HAVE ALEXA SINCE IT ASK SO MANY QUESTIONS TO CONTINUE SERVICE.WHO KNOWS MAYBE ITS SOMETHING ELSE . I HAVE GOOGLE TV, AND I BELIEVE I NEED AMAZONE PRIME TO OPERATE . IA M NOT SAVI TO ALL NEW WAYS OF SERVICE BEING FROM AN OLDER GENERATION
Date of experience: July 06, 2025
Reply from Askanexpertonline.com
Hello,
I'm sorry to hear that the issue hasn't been resolved yet. When a customer doesn't receive a helpful answer, we encourage them to respond to the Expert and tell them why the answer wasn't useful. With that, the Expert will work on a better answer, but if the answer is still not satisfactory, you can ask another Expert for a second opinion.
Please let me know if you require any additional assistance.
Regards,
Bella
JustAnswer Customer Care
BellaIS@justanswer.com or 1-800-805-5962
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My issue was resolved almost…
My issue was resolved almost immediately. I was given very clear instructions to solve my problem.
Date of experience: July 05, 2025
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Very Informative and helpful
Very, very helpful! Best information and fastest response. Thank you!
Date of experience: July 05, 2025
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Mark was polite and helpful.
Date of experience: July 04, 2025
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Expert FIXED problem but waited very…
Expert FIXED problem but waited very long time for the call!!
Once speaking with Expert she FIXED problem 🙄. Very knowledgeable and sweet!
Date of experience: July 04, 2025
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I appreciated his honesty
I appreciated his honesty. He was unable to answer my questions
Date of experience: July 04, 2025
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I was guilty of being a non techhead…
I was guilty of being a non techhead but the staff have treated me well and professionally I should have known more about the app thanks again 👍
Date of experience: July 04, 2025
DONT Askanexpertonline.com
You don't pay once for answering your question, they start charging you $55 each month even if you didn't sign up to pay a monthly charge. When I called my bank the lady had heard about askanexpertonline.com from many other customers. For my wife's problem with her phone he did help, she just had to power cycle the phone and it connected again.....that 5 mins cost us 2 monthly payments of $55 plus $33 to place a stop payment, so $143 to tell her to turn off the phone and restart it...the events....my wife's phone would not connect to make or receive calls. She contacted askanexpertonline.com and just needed to turn her phone off and back on to work properly. She thought she was paying $1 for help but was charged a recurring monthly charge for $55 each month. My wife never agreed to pay for the monthly service and had not used it again. I contacted my bank and put a stop payment on the most recent charge and blocked them from charging us again. I tried to find a way to contact customer service for askanexpertonline.com but kept having to pay a fee and give a credit card # to get to talk to someone about it, so I posted reviews. I do have a pending deposit for $55 on my bank account either from a refund or due to the stop payment. We paid 2 monthly charges of $55 so we paid $110 plus $33 to stop the future charges...so they got my wife for $143 out of pocket for her 5 minute call. The help was not worth the headaches. My wife gets $710 a month in social security, $55 each month is a big hit to the bank account.
Date of experience: April 23, 2025
Reply from Askanexpertonline.com
Hello Bruce,
We'd like to find out what happened. Please reply to our private message with your husband's information so we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-805-5962
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I really felt that I was being looked…
I really felt that I was being looked after. Andy and Pearl was very helpful in solving my problem.
Date of experience: July 03, 2025
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I.T. specialist Nick was useless
The so called I. T. specialist that was suppose to help me out did nothing but tell me to change Internet carriers. Gave me no advice on my problem and as I replied that after talking with him I'm more confused about my internet issue than before I even talked to him. He said " well you get what you pay for". So thanks Nick. Never again will I waste time nor money on this service.
Date of experience: July 03, 2025
Reply from Askanexpertonline.com
Hello,
Thank you for sharing your experience.
If a customer is unhappy with the answer or wants a different Expert to answer the question, they can opt the Expert out so that they can work with a different Expert. You can also ask the Expert to opt out so that you can work with someone else.
Please reach out to us if there's anything else you'd like assistance with, specifically with your account so we can further assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-805-5962
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This is the worst service
This is the worst service. I did not get help with my service and I was billed f
$66 that was not disclosed. How do I get out of this nightmare,???
Date of experience: July 03, 2025
Reply from Askanexpertonline.com
Hello Stephen,
We're committed to sorting this out for you.
Upon reviewing your account, I see that you accepted our monthly membership offer when you posted a question on the site. Please be assured that we only enroll customers in the membership if they choose to accept our offer. For your reference, here’s an example of the membership offer displayed during the posting process:
https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png
*Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
We've cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-805-5962
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Austin was great
Austin was great - we were able to get to root of problem quickly
Date of experience: July 02, 2025
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they were great
Date of experience: July 02, 2025
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