Is there site down
Is there site down? I have not been able to use it or the app for probably a couple months now.
Date of experience: January 01, 2023
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Company details
Written by the company
Your one stop shop for authentic Asian foods, household goods and beauty products!
Contact info
New York, United States
- info@asianmart.com
- asianmart.com
3.0
Average
6 reviews
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Problems? First time for me.
I've been buying Korean ramyun (ALWAYS Nongshim) from Asianmart for years now. They've always had a great selection and fast shipping.
However, for the past week I've noticed that they have almost no Nongshim items for sale. And then today their website is down.
Unsure what's happening, but I'm getting ready to go with another vendor. I'd rather not, because despite the negative reviews I've read here today, I've never had a bad experience with them.
Hope they recover from their current difficulties.
Date of experience: October 01, 2022
Be mindful to what you order and please…
Be mindful to what you order and please check expiration date. I would not recommend if you plan to stack since they will send you short expiration dated items. WARNING !They don't care about the consumer
Date of experience: September 26, 2022
Reply from ASIANMART
Hi we understand you did not approve of sending back the items but we did offer you a refund if you send the items back which you refused to do. Our policy is very clear and we are a company following the rules we set in place. We apologize you are not please but hope you enjoy the rest of your order.
ASIANMART online is the worst company…
ASIANMART online is the worst company ever, they sidelines with UPS thieves, stealing customer package and they have done nothing to help or investigate, the package was stolen by UPS or irresponsible stupid delivered to wrong address, but never took responsibility for it, but to agree with the UPS thieves. Force the customer have to cut their losses. I would not recommend this Stupid company to anyone and UPS.
Date of experience: August 01, 2022
Reply from ASIANMART
We are sorry you have had a bad encounter however it appears your issue was with UPS and not us. Since as a company we have to go based off of the factual information provided. We also state in our policy if your package was lost or stolen after delivery we are not responsible. We do apologize for the negative encounter but it is suggested that you perchance reach out to UPS to also review your finalized investigation.
Received short expiration dated items
Received short expiration dated items. The merchant took zero responsibility for items sent and essentially said to consume it before it expires in 2 weeks or pay shipping/handling to return for refund.
Date of experience: April 07, 2022
Reply from ASIANMART
We recently noticed your review and we apologize you had a bad experience with our customer service team. If the expiration was listed as 2 weeks or more we unfortunately cannot honor a refund based on our policy. We are sorry for any inconveniences this has caused you and if you have any future questions please feel free to contact us at info@asianmart.com. Thank you.
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Received rotten and actually fermented…
Received rotten and actually fermented fruit. After several months, I am still fighting for a refund. Absolutely appalling experience. Strongly recommend to avoid at all costs.
Date of experience: September 27, 2021
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