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ASG The Store Reviews 90

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TrustScore 4.5 out of 5

4.5

Bicycle Store
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Rated 5 out of 5 stars
Verified

Excellent Skycon tsa hardshell case is Awesome!! My recently purchased Elan bike bag At first looked perfect. It held necessary gear perfectly however, after 1 ride the bag started to wear signifi... See more

Rated 5 out of 5 stars
Verified

ASG delivers quality products and outstanding customer service! Bravo Zulu to Andre and Peter for staying in close contact with me throughout the process. With short fused orders to move overse... See more

Rated 5 out of 5 stars
Verified

Overall good experience, great product. Communication was excellent and received regular updates related to status of order. Only downside is that website did not indicate item was back ordered an... See more

Rated 5 out of 5 stars
Verified

Appreciate the follow through and diligence by the ASG team. we ordered 2 bike cases from them that were stuck on a ship outside the port. They kept us appraised of the situation and made sure that... See more

Company details

  1. Bicycle Store
  2. Road Cycling

Written by the company

ASG The store offers a revolution in premium cycling retail & services. Buy awesome cycling gear online or visit us at our store in Paarl today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

90 reviews

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Rated 1 out of 5 stars

I returned a bike box in August 2022…

I returned a bike box in August 2022 for a refund and have heard nothing since. Despite several emails and messages to their customer service or CEO . I would not recommend this company or trust them.

Date of experience: January 11, 2023

ASG The Store logo

Reply from ASG The Store

Dear Richard, thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Our team and our CEO have no record of a transaction or correspondence with you regarding a return in August 2022 nor have we received any returns from you. We strive to provide excellent customer service and would like to resolve any issues you may have had. Please reach out to us directly at carien@asgsport.co.za so we can assist you further.

Rated 5 out of 5 stars
Verified

Great customer service!

Quick shipping. Also, I had a minor issue with my case. Customer service was very responsive and resolved my issue. Would definitely by from again.

Date of experience: November 14, 2022

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Rated 5 out of 5 stars
Verified

Issue with Elan bag

Excellent Skycon tsa hardshell case is Awesome!!
My recently purchased Elan bike bag
At first looked perfect. It held necessary gear perfectly however, after 1 ride the bag started to wear significantly where it was against seat post….this should have been considered with a stronger supportive fabric or material to avoid this.
I’ve put a small amount of ductape to avoid further wear…which it most definitely will.
My seat post is by Most on my Pinarello Dogma F10……If that issue could be rectified…the bag would be “ PERFECT”…….

Date of experience: October 07, 2022

Rated 4 out of 5 stars
Verified

great service

great service. the bag was shipped and delivered promptly. The only reason for 4 stars instead of 5 is that the TSA lock included was defective and I still haven't gotten a return call about it after leaving 3 messages.

Date of experience: October 19, 2022

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Rated 5 out of 5 stars
Verified

ASG is a great vendor

This is the second time I've order scicon mounts from ASG, and they're consistently quick to ship! My item came sooner than I expected.

Date of experience: August 11, 2022

Rated 5 out of 5 stars
Verified

more love for juniors please

fast service great bags. but not all the parts came with the bag, nor, are there discounts for purchasing multiples or, supporting juniors traveling to compete in europe or nationals… one would hope that between pro teams and masters, we could all support the future of cycling (competitive juniors) better.

Date of experience: July 16, 2022

Rated 3 out of 5 stars
Verified

Yes it is micro

Bought for a tube and maybe a few other items. It is big enough for a 29'r tube only. That's with a little effort to get it zipped

Date of experience: June 04, 2022

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Rated 5 out of 5 stars
Verified

Quality Products and Outstanding Customer Service

ASG delivers quality products and outstanding customer service!

Bravo Zulu to Andre and Peter for staying in close contact with me throughout the process. With short fused orders to move overseas, the team processed the two hard cases quickly and had them ready for pick up just in time for the travel.

The Scicon cases sell themselves, but the team absolutely made the experience that much better.

Thanks for the support! Happy riding!

Date of experience: May 02, 2022

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