Excellent Customer Service! An item arrived with defects and they took care of it swiftly sending me a new item. Recommended.
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Review summary
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Our company purchased the Cromia Large Green Pendant Lamps. Our customer a national restaurant chain said they are “SUPER NICE”. Artemest was easy to work with and responded to all of our requests pr... See more
Company replied
Verified
Beautiful, unique, delicate product! We bought the espresso cups as a memory of our visit to Rome because the apartment where we stayed (Rocco Forte, near the Spanish Steps) had these and more as th... See more
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Verified
We bought a stunning photo album, handmade in Italy, that was on a friend's baby shower registry. Artemest's concierge helped us understand shipping times, worked with us on including a gift card we p... See more
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Company details
- #36 of 174 best companies in Furniture Store
Information provided by various external sources
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4.8
Excellent
590 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Excellent Customer Service
Excellent Customer Service! An item arrived with defects and they took care of it swiftly sending me a new item. Recommended.
Date of experience: June 18, 2025
Reply from ARTEMEST
Dear Antonio,
Thank you for your kind feedback!
It’s great to hear that you appreciated the support from our team. Providing a smooth and attentive post-sales experience is one of our top priorities, and your recommendation truly means a lot to us.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Lovely cushions
Lovely cushions, they look amazing on my sofa. Great service and amazing custumer service. I will order again
Date of experience: June 17, 2025
Reply from ARTEMEST
Dear Silvia,
Thank you for taking the time to share your feedback!
We’re so pleased to hear that the cushions complement your space beautifully and that you are happy with both our service and support.
We truly appreciate your kind words and look forward to welcoming you back for your next order!
Warm regards,
Artemest Concierge Team
My buys from Artemest
Extremely pleased by my purchase. The products are just great and team at Artemest is extremely professional. Strongly recommend.
Date of experience: May 14, 2025
Reply from ARTEMEST
Dear Soni,
Thank you for your wonderful feedback!
We’re delighted to know that you’re happy with your order and that our team helped make your experience seamless.
Your kind recommendation means a lot to us, and we truly appreciate your support.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Great shopping experience!
We purchased a mirror by Giovanni Botticelli through Artemest and they were great with communication and packaged the fragile mirror incredibly well for a shipment from Italy to New York. We are so happy with Artemest and will be ordering from them again in the future.
Date of experience: April 15, 2025
Reply from ARTEMEST
Dear Aaron,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience and that the mirror by Giovanni Botticelli arrived safely and met your expectations. Ensuring that delicate pieces are well-protected during international shipping is something we take great care with, and we’re so glad it showed.
We truly appreciate your trust in Artemest and look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Our company purchased the Cromia Large…
Our company purchased the Cromia Large Green Pendant Lamps. Our customer a national restaurant chain said they are “SUPER NICE”.
Artemest was easy to work with and responded to all of our requests promptly even with the time difference of us being in Chicago. Shipped on time.
Date of experience: March 05, 2025
Reply from ARTEMEST
Dear Anthony,
Thank you for taking the time to leave a review!
We’re delighted to hear that your customer loves the Cromia Pendant Lamps. It’s also great to know that you found our team responsive and easy to work with, despite the time difference.
We appreciate your trust in Artemest and look forward to collaborating with you again in the future!
Warm regards,
Artemest Concierge Team
I had an issue with an existing order…
I had an issue with an existing order and customer service resolved it satisfactorily with a great deal of care and consistent communication. Kudos to Arianna for ensuring that things were properly addressed and for handling this with great professionalism.
Date of experience: January 10, 2025
Reply from ARTEMEST
Dear Sabina,
Thank you for taking the time to share your feedback!
We’re so pleased to hear that our Post-Sales Team provided attentive support and kept you informed throughout the process. Arianna will be delighted to know her assistance made a difference.
Your satisfaction means the world to us, and we truly appreciate your trust.
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Verified
The product arrived perfectly and…
The product arrived perfectly and exceeded my expectations on date received!
Date of experience: February 14, 2025
Reply from ARTEMEST
Dear Jodi,
Thank you for your kind words!
We’re thrilled to hear that your order arrived safely and even earlier than expected. It’s wonderful to know it exceeded your expectations!
We look forward to serving you again in the future.
Warm regards,
Artemest Concierge Team
Verified
Great! 10/10!
Very helpful with answering questions. Unique products! Great quality.
Date of experience: February 12, 2025
Reply from ARTEMEST
Dear Mary,
Thank you for your fantastic feedback!
We’re so pleased to hear that you found our team helpful and that you appreciate the uniqueness and quality of our pieces. Your 10/10 rating means the world to us.
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Verified
Responsive and delivery was much sooner…
Responsive and delivery was much sooner than expected.
Date of experience: February 14, 2025
Reply from ARTEMEST
Dear Kelly,
Thank you for your feedback!
It's a pleasure to hear that you found our team responsive and that your order arrived sooner than expected.
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Two stunning stools
I have two stools and absolutely love them. Such excellent craftsmenship. Very comfortable. I wish I could put them in my front yard to show them off because they are that beautiful.
Date of experience: February 14, 2025
Reply from ARTEMEST
Dear Susan,
Thank you for your wonderful feedback!
We’re delighted to hear that you love your stools and appreciate the craftsmanship behind them. It’s wonderful to know they bring both beauty and comfort to your space.
We look forward to seeing your collection grow with the addition of your third custom stool.
Warm regards,
Artemest Concierge Team
Verified
Gorgeous candle holders
Gorgeous candle holders! They are even more beautiful in person. The shipping and communication were prompt. Thank you!
Date of experience: February 13, 2025
Reply from ARTEMEST
Dear Raffaella,
Thank you for your kind words!
We’re thrilled to hear that you love the candle holders and that they exceeded your expectations in person. We also appreciate your feedback on our shipping and communication—we always strive to provide a smooth experience.
We hope you enjoy your pieces, and we’d love to assist you again in the future!
Warm regards,
Artemest Concierge Team
Verified
I ordered this for a wedding present…
I ordered this for a wedding present for a friend and had it sent here bc she is presently out of the country. I have not opened it, so done know its condition, etc., but everything else has been great. You folks are easy to work with.
Date of experience: February 03, 2025
Reply from ARTEMEST
Dear Karen,
Thank you for your thoughtful review!
We truly appreciate your trust in us for such a special gift and hope your friend loves it once she receives it.
If you have any questions or need any assistance, please don’t hesitate to reach out at concierge@artemest.com.
Warm regards,
Artemest Concierge Team
Verified
Great products
Great products. Table arrived in perfect condition.
Date of experience: January 30, 2025
Reply from ARTEMEST
Dear Amanda,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that you’re happy with your table and that it arrived safely. We hope you enjoy it for years to come!
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Verified
Cecelia
Cecelia, the lady that was replying to my emails was very helpful and polite.
Date of experience: January 30, 2025
Reply from ARTEMEST
Dear Heath,
Thank you for your kind words!
We’re delighted to hear that Cecilia was attentive in assisting you. We’ll be sure to share your lovely feedback with her.
We appreciate your support and hope to hear from you again.
Warm regards,
Artemest Concierge Team
Verified
Ordering was easy
Ordering was easy. Nice updates on shipping status.
Date of experience: January 28, 2025
Reply from ARTEMEST
Dear Jay,
Thank you for your feedback!
We’re glad to hear that you found the ordering process smooth and appreciated the shipping updates. Ensuring a seamless experience is always our goal.
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Verified
Great communication during the wait…
Great communication during the wait period and beautiful product!
Date of experience: December 16, 2024
Reply from ARTEMEST
Dear Marianne,
Thank you for taking the time to share your feedback!
We’re so happy to hear that you were pleased with both our communication and the ceramic plates you received.
Keeping our customers informed and satisfied is a priority for us, and it’s wonderful to know that your experience reflected that.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Verified
Lovely item very good service and fast…
Lovely item very good service and fast delivery I will shopping at ARTEMEST again.
Date of experience: December 11, 2024
Reply from ARTEMEST
Dear Samira,
Thank you for your kind feedback!
We’re so glad to hear that you’re happy with your basket and that you appreciated our service and fast delivery.
We truly value your support and look forward to welcoming you back for your future purchases.
Warm regards,
Artemest Concierge Team
Exceptional quality and even better service
The quality of the bespoke frame was exceptional and in line with the marketing.
Even though there was a sizing issue with the manufacture of the frame when it initially arrived and after providing feedback to Artemest, there were no questions asked about resolving this with minimum fuss. There was a fast approach to remediating and manufacturing a new frame to the same highest standards. It was produced and distributed with priority and even though there was a hiccup with this transaction, the customer service was truly beyond my expectation. I have no hesitation in recommending them and will definitely use for future needs.
Date of experience: December 16, 2024
Reply from ARTEMEST
Dear Alex,
Thank you for taking the time to share your feedback!
We’re delighted to hear that the quality of your bespoke frame met your expectations, and we truly appreciate your understanding regarding the sizing issue.
At Artemest, we always strive to provide the highest standards of service and craftsmanship, so we’re thrilled that our Post-Sales Team could swiftly address the matter and resolve it to your satisfaction.
Your recommendation means a lot to us, and we’re excited to assist you again in the future.
Warm regards,
Artemest Concierge Team
Verified
Wonderful Customer Service
Wonderful Customer Service! love the unique pieces.
Date of experience: December 09, 2024
Reply from ARTEMEST
Dear Elisabeth,
Thank you for taking the time to share your experience!
We’re thrilled to hear that you’re happy with both our Customer Service and the unique pieces you’ve chosen.
We take great pride in offering exceptional service and curating special items, and we’re pleased to know we succeeded.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Verified
Beautiful things, excellent purchase experience!
Your site was very user friendly. It was easy to place an order and to navigate all the fields, and I really liked that one of the questions on the order form was “what date do you need this by”. I was very impressed that my package actually arrived earlier than the date I listed. So thank you so much for a seamless and easy experience especially during a typically chaotic holiday time….
Date of experience: December 16, 2024
Reply from ARTEMEST
Dear Elizabeth,
Thank you so much for your kind feedback!
We’re so happy to hear that your shopping experience was smooth and enjoyable. It’s wonderful to know that our website made it easy for you to place your order, and we’re especially glad that your package arrived earlier than expected.
We truly appreciate your support, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
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