Arctic Warriors: Cold Plunge Therapy Reviews 74

I freaking love my cold plunge!! Best purchase ever. It's boosted my energy, improved my mood, and makes me feel great! No exaggeration.

Date of experience: June 20, 2025

Today I received another email from China asking me to send diagnostic videos of the unit that is still not working. Nobody has called, no repair person was ever sent and the unit is still sitting in my garage broken. Do not buy their cheap products!!!!!!!!!!!!!!!!!!

Date of experience: July 07, 2025

I appreciate the thoughtful details. It came with a waterproof timer and a mat which were super handy for setting up. You can tell Artic warriors really considered the customer experience. Even the instruction manual was clear(and I usually hate reading manuals). very impressed with the whole package.

Date of experience: June 07, 2025

Artic warriors customer service is great and extremely quick. I have had a few small malfunctions where they have fixed the problem and sent a replacement instantly with no question asked.

Date of experience: June 06, 2025

DO NOT BUY Arctic Warrior Cold Plunge Products!
Day 22

This company is a master at marketing and does not adhere to their refund policy. I ordered the XL in April, it was delivered in May, and I set it up and loved it for about 2 weeks with nearly daily use. Then, every plastic coupling started to leak. One even broke while I was hand tightening it. This is extremely frustrating for a nearly $4k investment.
After several attempted repairs, I decided to send it back and invest in a higher quality and better rated product (I am not new to cold plunging). I requested a Return Merchandise Authorization (RMA) according to their companies’ guidelines and, weeks later, they still have not provided that to me. They advise that if I send the product back without this written approval, they will not process the refund. This is despite their “100 Day Trial” and “complete satisfaction” statements posted throughout their website.
I have been met with delay after excuse after excuse. First, they wanted photos. Then, they required videos. Then, they blamed delays on management and now they are blaming FEDEX. Two days ago, they promised a refund within 24 hours...and nothing. It has been weeks and all I want is to return the product per their guarantees.
Please DO NOT invest in Arctic Warrior products. The couplings on their tubs are very cheap and they will break easily. If you try to get your money back, they will delay and not fulfill their promises.
This is an extremely competitive market and there are dozens of alternatives available. I encourage you to do your homework, find better quality products and ensure you make this significant of an investment with a company that adheres to the basic values of taking care of their customers.

Date of experience: May 20, 2025

Very easy ordering and navigating their website. Unfortunately they left out one item that was supposed to be included in the bundle I ordered. I reached out to customer service and before they could even reply, the missing item was already recorded. Very pleased with their customer service and can't wait for my husband to try out their product.

Date of experience: June 12, 2025

My morning plunge is now the highlight of my day. I've noticed I have more energy through the day and sleep better night.

Date of experience: June 28, 2025

Support was stellar! Very responsive, friendly team. Grateful I went with arctic warriors

Date of experience: June 27, 2025

First time trying the cold plunge. Decided on Artic Warriors after seeing it on instagram. Checked out the reviews and made the purchase. Absolutely outstanding product. Fast shipping and customer service is outstanding. Highly recommend!

Date of experience: June 25, 2025

The good - the XL tub is sturdy and comfortable.

The bad - the first 1 hp chiller stopped working after 3 weeks - error code p01. Replacement sent and stopped working after 1 week of use - presumed pump failure. Replacement sent and also stopped working after 1 week of use - again pump failure.

Have attempted for some time now to return the units and get refunded and company has stalled and stalled and is currently not responding to me.

Buyer beware - would not trust this company.

Date of experience: March 11, 2025

If you're serious about cold therapy, this is the only way to go. Absolutely no regrets. It's reliable, powerful and well worth it.

Date of experience: June 07, 2025

I purchased the XL bath with chiller. Easy to setup and maintain. For those that wonder if you are sitting in the tub with water, you can lean agains the side of the tub without worrying about it falling over. It is very sturdy. Amazing customer service.

Date of experience: June 01, 2025

Ordering and shipping process was simple! Great quality product that is backed with great customer service. I had an issue with one of the seams and they sent me a replacement with no question asked! Thank you

Date of experience: June 18, 2025

Love the plunge! Was a bit worried about setting it up but JP from customer support was super helpful and guided me through the entire process and it only took around 10 minutes (including setting up wifi connectivity)

Date of experience: June 10, 2025

The water chiller is an absolute beast. I’ve had it for about a year now and not had any problems. The maintenance has been just changing the filter once a month or so. Cools water very quickly even when it’s hot - takes about 2 hours when outside, maybe 3 on a very hot day. The preschedule feature in the app is super convenient.

Overall, greatly pleased with my purchase, the product and all the support I’ve been receiving throughout. The AW team always goes the extra mile. Thank you!!

Date of experience: June 18, 2025

Do not be fooled, this is not even an American company. Products ship directly from China and their horrible customer service department is also clearly in China. I ordered the cold plunge and chiller on June 5. However, after placing the order, my husband found a different brand he liked better. We decided to research further and came across multiple bad reviews of both the Arctic Warrior products and customer service. I decided on June 6 to call and cancel the order, which I was assured would not be an issue. I received a cancel confirmation email the same day. However, several days later I received a notice that the order had shipped. When I contacted Arctic Warriors to cancel it they said they couldn’t because I didn’t call until June 7, after the order had processed. They only admitted to me that I did in fact call on June 6 after I sent them back a screenshot of their email dated June 6. At this point I notified them I was filing a dispute with my credit card company. They then assured me they would refund me, but to please not file a credit card dispute…the last message I got from them was that they would have “management” review. The product just arrived to my house today and I am furious, as they’re probably going to give me the run around just like everyone else who here has had the same issues. Would give zero stars if I could.

Date of experience: June 17, 2025

I couldn’t be happier with my Arctic Warriors Cold Plunge setup. The 1.5 HP chiller is a powerhouse, it cools the water down quickly and keeps it at a consistent temperature, even during heavy use. The XL air tub is incredibly spacious, super durable, and surprisingly comfortable. I’m 6’2”, and I can fully submerge without feeling cramped.

Installation was straightforward, and the unit runs quietly for its size. What really stands out is how quickly I’ve noticed the benefits, reduced inflammation, better sleep, and improved focus. This cold plunge has become an essential part of my recovery routine.

If you're serious about cold therapy and want a reliable, pro-level system, this is it. Worth every penny.

Date of experience: June 11, 2025

I bought this cold plunge in early December of last year. It worked for 3 weeks, only! After that it never worked again. This equipment comes from China and the trouble-shooting videos are not even in English. After emailing back and forth with their customer service for over 6 weeks trying to get it working again, I decided to send the equipment back for a refund. The postage was $1017, which they assured they would reimburse. Yes I feel like an idiot, and no one reading this will be surprised to learn that I have never been sent a reimbursement check.

I went and bought another cold plunge tub today from Aqua Living Stores. It was less money, is a hard shell like a regular jacuzzi, is made in America, and comes with actual humans who can service it.

Save yourself A LOT of trouble and do not purchase an Arctic Warrior crappy plastic tub amor unreliable chiller!

Date of experience: March 11, 2025

Worst customer service bought items haven’t received them keeps telling me to contact usps they wont help me as it has to be shipper. All equipment comes from China had to wait a month to receive it from China do not recommend purchasing from them. Purchased extended warranty that will be a waste as that relies on good customer service which they dont have just lies!

Date of experience: June 09, 2025

I bought a cold plunge chiller from arctic warrior huge mistake. I have had so many problems. It doesn’t work at all after 5 months and they will not honor the warranty. Stay away!

Date of experience: March 27, 2025