I have always had good experience with their plants and Co2 equipment. However my last order before the hurricane Helene has not arrived and their website is not available. Located in Tampa FL so may... See more
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Verified
This is one of a few live plant shops that will ship to Hawaii at a reasonable price. My order was filled promptly and the plants arrived in excellant condition. It would be helpful if the plants we... See more
Verified
The worst customer service I've ever had. They did not respond to any of my emails or phone calls UNTIL I filed a complaint. Their idea of 'making it right' was to pretend to send me another shipment... See more
Verified
Packaging is always top rate and the team always seems to throw in an extra plant. I’m a long time costumer and never had an issue. I recommend shopping here!
Company details
- #2 of 3 best companies in Aquarium Shop
Information provided by various external sources
freshwater aquarium plants aquatic plants CO2 aquarium substrate "freshest aquarium plants in the industry"
Contact info
PO Box, 33565, Tampa, United States
- 605.368.2600
- orders@aquariumplants.com
- aquariumplants.com
I have always had good experience with…
I have always had good experience with their plants and Co2 equipment. However my last order before the hurricane Helene has not arrived and their website is not available. Located in Tampa FL so may got hit by the hurricane.
Date of experience: September 21, 2024
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Verified
Top rate company
Packaging is always top rate and the team always seems to throw in an extra plant. I’m a long time costumer and never had an issue. I recommend shopping here!
Date of experience: September 24, 2024
Verified
Plants arrived healthy
Date of experience: September 24, 2024
Verified
I never got my plants.
Date of experience: September 23, 2024
Verified
The worst customer service EVER
The worst customer service I've ever had. They did not respond to any of my emails or phone calls UNTIL I filed a complaint. Their idea of 'making it right' was to pretend to send me another shipment of plants (I never received anything from them) and then ask that I remove my original review. "I've never had anyone go so hard on me for not sending out my products on time" after that guilt trip, I was told someone in their store had passed away making them get behind of shipments. It was so unprofessional. You ruined the gifts I had planned to give to my husband for his birthday then you gave me false hope you would make it right. What a joke. Good thing Paypal knows how to do the right thing and refunded me.
Date of experience: August 21, 2024
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Verified
You sent me the wrong plants
You sent me the wrong plants, I wrote to you about it, and you haven't responded.
Date of experience: August 28, 2024
Verified
Even though there was a slight shipping…
Even though there was a slight shipping delay, the plants arrived in fantastic condition. Paying for insulation was worth it. My fish are very happy.
Date of experience: August 27, 2024
Verified
The shipping company you used took…
The shipping company you used took eight days to get the plants to me all dead I have reaced out a couple times to try and fix the problem and you won't respond.
Date of experience: August 26, 2024
Verified
Plants arrived in great condition
Plants arrived in great condition. Very well packaged
Date of experience: August 26, 2024
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Verified
Verified
Great customer service great product…live plants
Great customer service great product and quality
Date of experience: August 14, 2024
Verified
Verified
Ships to Hawaii
This is one of a few live plant shops that will ship to Hawaii at a reasonable price. My order was filled promptly and the plants arrived in excellant condition. It would be helpful if the plants were labeled (purchased the assortment) so that a person new to the hobby, like myself, can research the plants and better understand how to plant, where to plant and how to care for the plants.
Date of experience: August 13, 2024
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Verified
Love this Site!
Website is designed and organized really well so shopping for products is easy. Packaging and shipping was great! I called customer service with a question about shipping price and they were super nice and courteous! I’ll definitely be purchasing from them again.
Date of experience: August 13, 2024
Verified
I got the wrong plant & when I…
I got the wrong plant & when I contacted the seller to fix the issue, I did not get any response.
Date of experience: August 13, 2024
Verified
Great plants
Great plants, packaging and delivery. Just all around great service!
Date of experience: August 08, 2024
Verified
all plant died
Date of experience: August 12, 2024
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Verified
Plants were a lot bigger than I was…
Plants were a lot bigger than I was expecting. They did take longer to get here after being shipped and were very warm after opening (>5mins after delivery). 8 or 9 days after ordering before shipped. 3 days to get from FL to AR.
Date of experience: August 12, 2024
Verified
I received very bad plants
I received very bad plants, emailed to request a refund and still have not heard back from anyone!
Date of experience: August 12, 2024
Verified
They delivered quickly
They delivered quickly, and the notifications for delivery were helpful.
Date of experience: August 07, 2024
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