AptDeco Reviews 36

Horrible experience for sellers and unbelievably high prices for buyers. They charge sellers a 70% commission (unbelievable), so as a buyer, you are paying for the website and not the item you are buying.

When I contacted customer service about their trade program, they ghosted me for 4 months and literally didn't even know I submitted a request.

Overall, pretty bad customer service.

Date of experience: June 08, 2025

Bad experience as a seller. The listing was pretty easy, they didn't do any of the "enhancement" as they advertised other than adding the west elm website picture (I already provided link in my listing), but I put in the work to make sure my pictures and description were well crafted so the item was sold the day after it was listed.
From there - nightmare. After I accepted the sale, they sent me the "scheduled pick up window" (the week after sale) and the delivery partner's contact info. Nothing happened during that window. I sent multiple emails to both AptDeco and the delivery partner and got delayed and mixed messages about expected pick up timing. At the end, the AptDeco help email basically said there's nothing they can do about the pick up timing and they don't have any more information than I do because it's completely up to the carrier and they'll contact me 24-48hrs prior. So now 3+weeks after the sale, I still have no idea when/if anyone is coming to pick it up. I also live in a pretty strict condo building, the 24-48hrs notice is simply too short for me to schedule with the building.
Fwiw AptDeco is charging me 60% of the sale price as their commission and on top of that they're passing the shipping fee to the buyer. If they have zero control over the delivery "partners" and cannot respond my emails in a timely fashion, what exactly am I paying the 60% fee for? I was hoping for a seamless process and more than willing to pay the fee for it, but clearly AptDeco just wants the fee and do nothing.
Now I don't have time to wait so have put the item up on Facebook marketplace, it was sold in 2hrs at a higher price. I wish I did this in the first place.

Date of experience: May 20, 2025

Do NOT do business with this company!

I purchased a rug which straight up had a hole in it when it was delivered. Because I waited until I had gotten rid of the old one before I unrolled the new one, I missed the return window. The company would not help me, and simply suggested that I SELL THE RUG TO SOMEONE ELSE. Sorry - not going to screw someone like I got screwed. That's not the person I am. But my advice is AVOID THIS COMPANY.

Date of experience: May 10, 2025

I have sold several pieces of living room furniture on AptDeco and the experience has always been great. After you take photos of your items, the listing process is easy and intuitive, and if you need help, customer support is an email away and is really responsive, helpful and friendly. The pick-up crew is super nice, and payouts are quick after the buyer confirms delivery. I highly recommend AptDeco!

Date of experience: April 18, 2025

Date of experience: April 01, 2025

AptDeco's shippers broke off the legs of the table I had sold after they put it in the truck. They are not responding to requests for information re: their responsibility for the damage, nor do I have the option of removing my info from their website.

I will never use them again and would recommend you stay away as well.

Date of experience: March 31, 2025

Absolute scam of a website. Item was delivered and the dimensions didn't match the seller's listing. AptDeco refused to give me a refund because 48 hours had passed since the item was delivered. DO NOT USE THIS WEBSITE ANY UNDER CIRCUMSTANCE!

Date of experience: January 02, 2025

Paid $250 for a used dresser, discovered one of the drawers was completely broken (NOT disclosed in product listing) and they offered me a $30 discount, $60 when I pushed back. The website promises that the delivery team inspects the item to assure it matches the listing, but this is clearly not true and they do not help you get a fair refund from the buyer. Don't bother with this site.

Date of experience: October 21, 2024

I purchased an expensive coffee table which I assumed was in like new condition. I had no notice of delivery until a day or so before when I was on vacation. The driver informed me he was in the area and coming back was a problem. I could have told them to come back, but I was accommodating and made arrangements for someone to let the delivery person in while I was away. When I got home a week later, I noticed two long symmetrical structural cracks down both sides of the top of the table. This table was cracking - a $2000 marble table. I wrote immediately to aptdeco and they informed me it was too late to file a claim, they are not interested in hearing more and never replied to me again. I got screwed out of $2k and there is absolutely no recourse. The seller Williams and Sonoma on aptdeco did not even bother to reply to my messages. Once they dump an item and get the cash, they forget you exist and if they do reply it is to tactfully tell you to fk off.

Date of experience: July 26, 2024

Buyer beware! AptDeco does not quality control their products. I placed an order for an ($800) purchase. The headboard had been stained or painted to seemingly cover up existing blemishes ultimately to make the product look newer and higher quality in the photos used for the sale of the item. Upon receiving the piece I did not notice the stain/paint as it perfectly matches the wood and didn't look "wet". I had purchased a new mattress and bedding for a second bedroom the headboard was intended for, and upon my first guest's stay they pointed out stains on the bedding, directly aligning with the curvature of the headboard. The paint/stain had rubbed off as the wood was clearly not treated correctly. When I reached out AptDeco to make them aware of the permanent damage that was done to the bedding and alerting them of how this piece was treated, their solution was to re-list it so another customer would then receive it and essentially have the same experience I did. AptDeco clearly doesn't express concern for their customers, not only did I receive an defective product but it caused additional damage to my belongings and have still not offered a solution. Out of consideration for others, I'd never feel comfortable re-selling a product in this condition. Overall a terrible experience and I'd hope to only help others by posting this review.

Date of experience: June 19, 2024

Absolutely do not recommend this website. Horrible customer service. They purposely don’t have a phone number for this reason. Delivery delayed multiple times with little to no communication or warning and cuts into your personal time.

Date of experience: June 08, 2024

I was nervous about using this company based on the feedback. But i couldn't find what I was looking for anywhere else so I took the risk. The delivery was flawless - quick and completed by a delightful delivery man. the Four stars instead of 5 is because of the very high delivery charge. Much higher than if I could have set up my own arrangement. But, it was easy and it worked well.

Date of experience: March 29, 2024

Great priced quality items. Easy transaction. Delivery was quick and efficient. Drivers on time and communicative. Great experience!

Date of experience: March 20, 2024

I agree with all the negative comments here; plus, as a seller, even if I didn't lower my price, they kept lowering what I was going to earn from it. I had a piece up for $525 that initially they said I'd earn $250 from; in two weeks they lowered my earnings to $129. They should be shut down. Plus, there is ZERO customer service. ZERO. As well, when you try to reach a seller to buy something, they either never answer you or their answer is so skimpy, it didn't really answer all your questions. I finally pulled my stuff off there.

Date of experience: March 18, 2024

AptDeco is an online platform for buying and selling furniture, and like any other service, it has its weaknesses:

1. Limited Geographical Availability: AptDeco's services may only be available in certain locations, limiting access for users outside these areas.

2. Fees and Charges: AptDeco may charge fees for transactions or listings, which can add to the overall cost for users.

3. Quality Control: As a platform for secondhand furniture, there may be varying levels of quality in the items listed on AptDeco, potentially leading to dissatisfaction with purchases.

4. Shipping and Logistics: Coordinating pickup or delivery of furniture items can sometimes be challenging and may result in delays or issues with the shipment process.

5. Limited Product Variety: The selection of furniture available on AptDeco may not always be as extensive as other platforms, limiting choices for users.

It's important to consider these weaknesses when using AptDeco to make informed decisions and have a positive experience with the service.

Date of experience: January 11, 2024

I was overcharged on my order by almost $500 dollars. I've had positive experiences purchasing furniture in the past, but this time, fees were added after I had already checked out. I reached out to support before the purchase request had gone through, but they refused to take ownership of the mistake in their checkout. It's such a bummer because they have some great furniture available, but only use this website if you have $500-$1000 to gamble.

Date of experience: January 15, 2024

I cannot begin to recount the issues I have had with this company, from overcharging my by $2000+ to cancelling a delivery with less than 24 hours notice to being unable to provide a standard Certificate of Insurance for my building. And the seller was a nightmare. Used to be pretty good but my last few transactions have been awful and customer service is ineffective.

Date of experience: December 11, 2023

They charge $522 to deliver one chandelier?! They're insane.

Date of experience: November 21, 2023

I bought a vintage chair for more than $2K. The delivery was repeatedly delayed by weeks. On the day of the delivery, it arrived 2 hours outside of the window. Because of that, I wasn't able to inspect the item in person right away. When I reported that my item wasn't described (scratches, stains, long-term damage that didn't happen during delivery), I received some automated, impersonal response on how they couldn't do anything to help and didn't claim any responsibility since it was outside the 24 hour window. I am now disputing via my credit card company. This isn't a white glove service and I wouldn't use it for any meaningful purchases.

Date of experience: October 24, 2023

Ugh, I wish I read all of these reviews before I ordered anything from this company. I bought an entertainment center and a pedestal table, both new and in boxes. I asked twice ahead of time if the delivery guys would unbox and assemble my furniture when delivered because I already had an issue with Wayfair's nonexistent "White Glove Delivery". I have it in writing that yes, my furniture would be assembled (surprise, surprise they don't have a customer service #, so all communication is via email or messaging on their site. Meanwhile, I've waited 2 weeks because I thought it wa s worth it to get furniture actually assembled when you got it rather than have 100 lbs boxes laying around. So they delivery guys arrive and guess what? They don't assemble furniture, sorry. I almost lost my cool, but remembered it's not their fault. So I end up tipping them each $40 because they lugged the stuff up to my apartment (although it was in the elevator, not up the stairs). I got into it with "Jaclyn" via email because I was really upset. They offered to have a "team" come back in a couple of days to assemble the furniture, but seriously, I don't trust their employees have the first clue how to do that. I told Jaclyn to just refund me their ridiculous delivery fee (2 pieces of furniture in boxes for $94 EACH).That should cover the Task Rabbit I booked for tomorrow. Please do NOT do business with this company. They are beyond shameful. So, all this and I haven't even seen the furniture yet to comment on the quality. Don't walk away from their site, RUN!

Date of experience: October 12, 2023